Faulu MFB - Analyst Transaction Monitoring at Old Mutual Kenya

The analyst will monitor transaction velocity, customer behavioural patterns, employee transaction anomalies, digital access events, and risk-destination transactions across all banking channels in real time. The role requires close collaboration with ICT, Risk & Compliance, Finance Operations, and Customer Experience teams to ensure that fraud alerts are investigated promptly, exceptions are resolved within defined SLAs, and the Mulika platform is continuously tuned to reflect emerging fraud typologies and regulatory requirements.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Real-time fraud alert detection rate (Mulika)
• Transaction velocity anomaly detection rate
• Alert investigation TAT (Tier 1 review)
• Escalation TAT (unresolved Tier 1 alerts)
• False positive rate management
• System downtime detection accuracy (Mulika)
• Dashboard and reporting accuracy
• AML / KYC compliance adherence

KEY RESPONSIBILITIES

• Operate and monitor the Mulika real-time transaction monitoring platform on 24/7 shifts, reviewing alerts generated across all banking channels including mobile banking, USSD, agency banking, cards, and core banking
• Investigate and assess Mulika alerts including transaction velocity anomalies (SS-001 to SS-006), unusual customer transactions (UTc01), unusual employee transactions (UTe), risk-destination transactions (RDc01), unusual digital activity (UAd), and four-eyes bypass events
• Conduct first-line investigation of all fraud alerts, documenting findings, assigning risk ratings, and escalating confirmed or suspected fraud events to the Manager and Risk & Compliance within defined SLAs
• Maintain and update fraud case records in the case management system, ensuring complete documentation of investigation steps, evidence, and outcomes
• Participate in rule parameterization and threshold tuning, recommending adjustments to detection rules based on observed alert patterns, false positive rates, and emerging fraud typologies
• Build and maintain customer and employee transaction behavior baselines using Mulika analytics, identifying normal patterns against which anomalies are detected
• Maintain and operate the Mulika monitoring dashboards, ensuring data accuracy, timely refresh, and correct visualization of fraud alerts, transaction trends, and system performance metrics
• Support the development of customized reports and Power BI visualizations for the generation of daily, weekly, and ad-hoc fraud and transaction monitoring reports for the Manager, Shared Services leadership, and Risk & Compliance, including alert volumes, investigation outcomes, escalation rates, and KPI performance
• Validate dashboard outputs against source data and system logs, reporting any discrepancies to ICT and the Manager immediately
• Partners: Liaise with Meliora Technologies and other technology vendors on platform performance, rule updates, and system enhancements as directed by the Manager
• Collaboration: Work with ICT, Risk & Compliance and Customer Experience teams to ensure cross-functional fraud risks are properly identified, communicated, and resolved

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge Skills 

• Sound understanding of transaction monitoring systems, fraud detection methodologies, and behavioural analytics platforms, specifically in a banking or financial services context
• Working knowledge of banking payment channels including mobile money, USSD, agency banking, card (PIN & Chip, Magstripe, CNP), RTGS, EFT, and core banking systems
• Proficiency in data analytics and reporting tools — Power BI, SQL, and Advanced Excel are essential; experience with SIEM or fraud management platforms is an advantage
• Understanding of reconciliation processes, suspense account management, and exception handling across multi-channel payment environments
• Familiarity with AML typologies, KYC requirements, and CBK regulatory expectations for transaction monitoring and fraud reporting

Competencies Required 

• Ability to interrogate large volumes of transactional data, identify patterns, distinguish genuine anomalies from noise, and draw well-evidenced conclusions
• Precision in alert review, case documentation, and report preparation; errors in fraud investigation have direct financial and regulatory consequences
• Ability to make sound first-line decisions on alert triage and escalation within tight SLAs, without sacrificing accuracy
• Clear written and verbal communication for case documentation, escalation reporting, and cross-functional coordination with ICT, Risk, and CX teams
• Takes ownership of assigned alerts and investigation queues; proactively follows up on open cases and flags blockers to the Manager promptly
• Actively contributes to rule refinement, threshold tuning, and process improvement within the Mulika monitoring framework

QUALIFICATIONS & EXPERIENCE

Education 

• Bachelor’s degree in Information Technology, Computer Science, Statistics, Finance, Economics, or a related field

Professional Qualifications 

• Certification in AML/fraud risk: ACAMS, CFE (Certified Fraud Examiner), or equivalent are an advantage but not a requirement
• Power BI certification or equivalent data visualization qualification is an advantage

Experience

• Minimum 2 years' experience in a banking operations, transaction monitoring, fraud operations, reconciliations, or financial crime compliance role

ANTI-MONEY LAUNDERING (AML) EXPECTATION

• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

• Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 - Below school leaving