Fresh Jobs at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Providing advice on making a claim and the processes involved
• Processing new insurance claims notifications
• Collecting accurate information and documents to proceed with a claim
• Analyzing a claim made by a policymaker
• Contacting service providers, a network of approved professionals and arranging for them to make repairs on the policyholder's property
• Monitoring the progress of a claim
• Investigating potentially fraudulent claims
• Identifying reasons why full payment may not be made
• Ensuring fair settlement of a valid claim
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handling any complaints associated with a claim
• Initiating legal recovery of monies paid out
• Maintaining good broker relations
• Keeping cost at a bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards                 set by the company.
• Ensuring premiums are settled prior to claim processing.
• Liaising with the underwriting department for policy terms and endorsements.
• Advising on loss making/non performing brokers.
• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
• Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
• Regular briefing to the departmental manager and making consultations.
• Entering claims data to the system
• Assisting and training new staff on work procedures and company policies to ensure effective client service
• Participating and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills
• Interpersonal Skills
• Interpersonal and Communication skills
• Integrity

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 4 years relevant experience in Insurance

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KEY PRIMARY RESPONSIBILITIES

• Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.
• Reviewing external assessors reports and where possible supplying parts and coordinating the process or directly negotiating with the repairers;
• Perusing claim documents to confirm claim is in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to the investigators;
• Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. Maintaining Plato records and attending Plato group meetings;
• Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;
• Managing salvage duties;
• Making regular visits to garages to check on ongoing repairs.
• Participating in company CSR and brand building activities in liaison with other departments

Liaison with other departments

Advise on: _

• vehicle types with high claim frequency or severity. 
• Real repair costs and accident trends. 
• Caution on underwriting vehicles with expensive or hard-to-source parts
• Proper vehicle valuation

Customer service

• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.

Management Information

• Claims repair cost reports

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in automotive engineering or an equivalent
• Diploma in Automotive engineering

JOB SKILLS AND REQUIREMENTS

• Team Player
• Technical knowledge in motor engineering and motor vehicle repairs
• Diverse knowledge in motor vehicle trends and part sourcing
• Investigative skills 
• Client relationship management skills
• Integrity

PROFESSIONAL QUALIFICATIONS

• COP

EXPERIENCE

• At least 4 years’ relevant experience in Insurance