Fresh Jobs at SunCulture Kenya Ltd

About the Role 

Reporting to the Debt Recovery Manager, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Key Responsibilities

• Be accountable for reducing delinquency for assigned accounts
• Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
• Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
• Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
• Initiate repossession of SunCulture assets as necessary.
• Achieve the monthly collection targets as assigned by the supervisor
• Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
• Ensure all work queues are acted upon.
• Conduct field visit assessment before visiting the market areas.
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all regions
• Conduct monthly reporting as per portfolio performance on delinquency.

Qualifications

• At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
• Knowledge of relevant legal requirements and processes in microfinance and credit collections  environment or any other financial institution
• Evidence of well-developed organizational skills and the ability to meet deadlines.
• Integrity and ability to work in consumer finance with small scale farmers across Kenya
• Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
• Target driven, self-starter, and problem solver
• Demonstrated ability to follow policy and procedures.
• Sound judgment, analytical, and decision-making skills.
• Accuracy and attention to detail.
• Demonstrated ability to quickly learn new systems and processes.    
• Demonstrated commitment to service excellence.
• Proficiency in GSuite, Microsoft Office

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About the Role 

Reporting to the Head of Credit the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.

Key Responsibilities

• Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. 
• Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
• Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
• Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
• Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
• Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
• Generate compliance and risk reports for use in decision making and performance appraisals.
• Perform any other duties within the scope of this position.

Knowledge and skills for the Role

• Business related degree, CPA qualification is an added advantage.
• At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
• Knowledge in credit management and banking is an added advantage.
• Capable and willing to work extended hours
• Excellent interpersonal skills with good leadership skills.
• Evidence of well-developed organizational skills and the ability to meet strict deadlines.
• Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
• Sound verbal communication skills including the ability to negotiate respectfully and assertively 
• Accuracy and attention to detail.
• Demonstrated ability to quickly learn new systems and processes.    
• Demonstrated commitment to service excellence.
• Proficiency in GSuite, Microsoft Office