Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 4, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Solutech Limited is an Innovative Custom Software Solutions provider based in Nairobi,Kenya comprised of brilliant Software developers with vast experience in building Technology Solutions for business. With our tagline Technology empowering business we partner with businesses to increase efficiency in operation by understanding their process and creating solutions that users Naturally adapt in their operation. We have had 100% Success in creating and Implementing Retail Management Solutions and Merchandiser Operations Mobile Solutions.
    Read more about this company

     

    Full-Stack Software Engineer Internship Program

    Only continuing students in at least their second year of study in university/college are eligible to apply.
    Reviews will be done on a rolling basis!
    Requirements

    • Continuing students in at least their second year of study in university/college. We might consider students who have completed their high school (KCSE, IGCSE) and awaiting to join university
    • Familiarity with the Git version control system.
    • Basic understanding of Vue.js framework and and its key components
    • Familiarity with Laravel and backend development concepts
    • Passion for backend development and a desire to learn new technologies.

    Benefits Why should you undertake your internship at Solutech?

    • We have a vibrant culture and amazing working environment.
    • Our workforce is 95% below 35 years old.
    • Deep dive into the ocean in terms of learning.
    • You will work with very talented team and learn a lot from various departments: support, tech, data, etc.
    • You will be involved in client facing projects.
    • A stipend to cater for your lunch and bus fare.
    • Unlimited drinks to stay hydrated (tea, coffee, hot chocolate, cappuccino)

    go to method of application »

    Customer Service Representative

    • Monthly check-ins with the clients to check progress and ensure they are satisfied.
    • Build trust and act as a point of contact for complaints and escalate issues as appropriate.
    • Collaborating with the internal teams to address client needs.
    • Setting up new clients and delivering system training
    • Ensuring client requests are handled timely and accurately.
    • Maintain an up-to-date SOP document for every account.
    • Responding to any emails sent by the client
    • As an account manager, they are the primary connection between the company and the client

    Requirements

    • 1+ Years of experience in a similar role, preferably within the tech industry.
    • 2+ Years of experience in Customer Service Management, preferably in a Call Center.
    • At least a degree in Education, Business, Customer Service or any related field.
    • Experience in working with Customer Service management software tools.
    • Deep understanding of Service Level Agreements.
    • Good leadership, organizational, interpersonal and planning skills.
    • Excellent presentation skills.
    • Must be able to collaborate in teams.
    • Good troubleshooting, technical and multi-tasking skills.
    • Must have good listening and communication skills both written and oral (Proficiency in English and Swahili)
    • Must have confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
    • Must have good time management skills.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Solutech Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail