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Supported by Google, Keep IT Cool offers an advanced smart distribution platform that delivers cold chain services to underserved areas. This platform reduces post-harvest losses, improves market access, and enhances supply chain efficiency by 98%. It also promotes sustainability by cutting carbon emissions by 51% through innovations such as solar-powered co...
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Role overview
The Dispatch Trainee supports Raino Tech4 Impact tech- the day-to-day operations of the dispatch and logistics function, ensuring timely, accurate, and efficient movement of goods from the distribution center to customers or retail outlets. This entry-level role is designed to provide hands-on experience in fleet coordination, route planning, order fulfilment, and documentation within a fast-paced supply chain environment.
Dispatch & Logistics Coordination
- Optimize truck utilization by balancing load capacity, delivery schedules, and customer priority.
- Monitor truck movements and coordinate with drivers for smooth deliveries and pickups.
- Plan, coordinate, and oversee daily dispatch activities to ensure timely delivery of orders.
- Allocate delivery routes efficiently with a strong understanding of Nairobi’s routes to minimize delivery time and fuel costs.
- Optimize truck space and scheduling to ensure maximum truck utilization.
- Assign and supervise a team of casuals and drivers during dispatch operations.
- Ensure all dispatches are accompanied by proper documentation including invoices, delivery notes, and transport logs.
- Collaborate with quality control personnel to check that products meet safety and quality standards before dispatch
- Conduct weekly and monthly stock take
- Monitor stock levels and ensure proper communication is maintained to avoid stock outs
- Communicate any slow moving SKU to management for decision making
- Ensure Reverse Logistics is fully adhered to
Order Processing & Verification
- Verify customer orders against invoices and packing lists before dispatch.
- Ensure accurate order picking, packing, and labeling in accordance with cold chain standards.
- Handle last-minute order changes and resolve order discrepancies swiftly.
- Communicate with sales team to ensure any deviation from customer order is communicated effectively and in realtime
Documentation & Reporting
- Maintain up-to-date dispatch logs, delivery notes, vehicle allocation sheets, and stock movement records.
- Ensure compliance with internal SOPs for product traceability and dispatch accuracy.
- Prepare daily, weekly, and monthly dispatch and stock reconciliation reports.
- Ensure Documents are filed on time .
Team Leadership
- Supervise and coordinate a team of casual workers during loading/unloading and dispatch operations.
- Assign tasks, monitor performance, and ensure adherence to safety and hygiene standards.
- Provide basic training and on-the-job guidance to dispatch staff.
- Draft internal SOPS to give guidelines to the team
- Delegate tasks effectively and ensure that daily KPIs are met.
Cold-Room Management & Asset management
- Monitor cold-room temperatures and ensure products are stored and handled as per company and health standards.
- Assist in organizing and rotating stock using FIFO/LIFO methods to prevent spoilage.
- Coordinate with maintenance for timely servicing of cold storage units.
- Ensure the coldroom is always clean and properly arranged
- Ensure all products are batched
- Maintain an accurate register of dispatch equipment, tools, and company assets Crates, pallets tags,Packaging bags ,Sealing machines ,scales ,Tables etc
- Ensure that handling equipment is in good working condition and escalate any maintenance needs.
Quality Control & Compliance
- Inspect goods for quality, hygiene, and temperature compliance before loading.
- Report any substandard or spoiled products to the Quality Assurance and Procurement teams.
- Ensure proper handling of perishable goods to minimize losses and maintain compliance with food safety standards.
- Ensure cleanliness is maintained at all times during and after dispatch .
Qualifications and Experience:
- Certificate or Diploma in Logistics, Supply Chain Management, Business Administration, or related field is a must.
- Minimum of 6 Months to 1 year of relevant attachment or internship experience in dispatch operations, stock reconciliation, or asset management, preferably in a food or cold-chain logistics environment.
- Proficient in Microsoft Excel and Inventory systems.
- Excellent knowledge of Nairobi routes and traffic patterns.
- Experience supervising teams, particularly casual labor staff.
- Solid understanding of cold chain logistics and food handling procedures.
- Strong organizational and communication skills—both written and verbal.
- High level of accuracy, attention to detail, and time management.
- Physically fit and willing to work in cold-room environments and flexible hours as needed.
go to method of application »
Role Overview
The Sales Trainee will support the sales team in driving revenue growth by promoting and selling company products within Nairobi. This is a field-based role focused on customer acquisition, onboarding, relationship management, and collections support.
The role is ideal for a proactive, results-driven individual looking to build a career in sales, with hands-on exposure to market analysis, client engagement, and commercial operations.
Key Responsibilities
Sales Execution & Customer Acquisition
- Identify and prospect new customers and business opportunities within assigned territories.
- Generate leads and convert them into active customers.
- Promote and sell company products, including fish, chicken, freezers, and related solutions.
- Support onboarding of new clients and ensure smooth account activation.
Market Intelligence & Analysis
- Gather insights on market trends, customer preferences, and competitor activities
- Provide feedback to support pricing strategies and sales planning
- Monitor local market conditions and identify growth opportunities
Client Relationship Management
- Build and maintain strong relationships with customers and agents
- Ensure high levels of customer satisfaction and retention
- Identify upselling and cross-selling opportunities within existing accounts
Sales Support & Marketing Activities
- Assist in developing and utilizing sales materials (presentations, proposals, product sheets)
- Participate in trade shows, exhibitions, and promotional events
- Support implementation of sales campaigns and marketing initiatives
Collections & Credit Management
- Follow up on customer payments to ensure timely collections
- Support adherence to company credit policies
- Maintain accurate records of sales and payments
Operations Support
- Assist in coordination of freezer installations and product deliveries
- Ensure proper documentation and reporting of sales activities
Key Performance Indicators (KPIs)
Sales Performance
- Achieve assigned monthly sales targets (reviewed periodically based on market conditions)
- Meet targets for revenue, volume, and product mix
Customer Acquisition
- Generate a minimum of 20 leads per month
- Convert at least 4 new customers monthly.
- Contribute to the annual target of 20 B2B agents.
Account Management
- Maintain active engagement across all assigned accounts
- Achieve a churn rate of ≤18%
Operations
- Support installation of at least 2 freezers per month
Collections
- Ensure 100% collection of due payments for all sales
- Maintain compliance with company credit terms
Commissions
- Commissions are based on paid sales only and aligned with target achievement.
Qualifications & Experience
- Diploma or Certificate in Sales, Marketing, Business Administration, or a related field.
- Minimum of 6 Months to 1 year of relevant attachment or internship experience in sales and customer-facing roles is preferred.
- Exposure to FMCG, agri-products, or cold-chain sales is an added advantage.
- Experience working with B2B customers, agents, or distributors is a plus.
- Basic understanding of credit management and collections is desirable.
Skills & Competencies
- Strong communication and interpersonal skills
- Sales, negotiation, and persuasion abilities
- Customer-focused and relationship-oriented mindset
- Good organizational and time management skills
- Ability to work independently in a field environment
- Basic analytical skills and attention to detail
- Proficiency in MS Office (Excel, Word, Email)
go to method of application »
Role Overview
The Sales Trainee will support the sales team in driving revenue growth by promoting and selling company products within Nairobi. This is a field-based role focused on customer acquisition, onboarding, relationship management, and collections support.
The role is ideal for a proactive, results-driven individual looking to build a career in sales, with hands-on exposure to market analysis, client engagement, and commercial operations.
Key Responsibilities
Sales Execution & Customer Acquisition
- Identify and prospect new customers and business opportunities within assigned territories.
- Generate leads and convert them into active customers.
- Promote and sell company products, including fish, chicken, freezers, and related solutions.
- Support onboarding of new clients and ensure smooth account activation.
Market Intelligence & Analysis
- Gather insights on market trends, customer preferences, and competitor activities
- Provide feedback to support pricing strategies and sales planning
- Monitor local market conditions and identify growth opportunities
Client Relationship Management
- Build and maintain strong relationships with customers and agents
- Ensure high levels of customer satisfaction and retention
- Identify upselling and cross-selling opportunities within existing accounts
Sales Support & Marketing Activities
- Assist in developing and utilizing sales materials (presentations, proposals, product sheets)
- Participate in trade shows, exhibitions, and promotional events
- Support implementation of sales campaigns and marketing initiatives
Collections & Credit Management
- Follow up on customer payments to ensure timely collections
- Support adherence to company credit policies
- Maintain accurate records of sales and payments
Operations Support
- Assist in coordination of freezer installations and product deliveries
- Ensure proper documentation and reporting of sales activities
Key Performance Indicators (KPIs)
Sales Performance
- Achieve assigned monthly sales targets (reviewed periodically based on market conditions)
- Meet targets for revenue, volume, and product mix
Customer Acquisition
- Generate a minimum of 20 leads per month
- Convert at least 4 new customers monthly.
- Contribute to the annual target of 20 B2B agents.
Account Management
- Maintain active engagement across all assigned accounts
- Achieve a churn rate of ≤18%
Operations
- Support installation of at least 2 freezers per month
Collections
- Ensure 100% collection of due payments for all sales
- Maintain compliance with company credit terms
Commissions
- Commissions are based on paid sales only and aligned with target achievement.
Qualifications & Experience
- Diploma or Certificate in Sales, Marketing, Business Administration, or a related field.
- Minimum of 6 Months to 1 year of relevant attachment or internship experience in sales and customer-facing roles is preferred.
- Exposure to FMCG, agri-products, or cold-chain sales is an added advantage.
- Experience working with B2B customers, agents, or distributors is a plus.
- Basic understanding of credit management and collections is desirable.
Method of Application
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