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Role: Financial Services Associate
About you

You are responsible for the execution of Sokowatch’s Financial Services strategy in Kenya. You are the owner of the Sokowatch Financial Services product delivery targets including working capital financing, asset financing, insurance and other financial products to come.

You are charged with training, developing and retaining a world class financial services team delivering effective KYC, sales, credit administration and collections.

Reporting into: EA Financial Services Manager

Your Mission in our Vision

Financial services will be the biggest differentiating factor of Sokowatch from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Sokowatch will become an indispensable long-term partner for our customers.

Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business

Key Responsibilities;

• Capacity to recruit & manage clients including KYC, usage, retention and repayment
• Managing customers directly and in liaison with the sales team to ensure
• Growth
• Ensure they order the set number of SKUs and grow their SKUs per order
• Ensure they grow Average Revenue Per User MoM
• Ensure on-time repayment of credit with capacity to escalated collections
• Daily follow up of overdue invoices through phone calls and field visitations
• Developing Pay plans / Promise to Pay database with elaborate follow ups
• Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
• Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any changes of policy
• Handle all customer and agents complaints within the credit portfolio
• Any other duties may be assigned

Qualifications

• Diploma in a Business related course
• Proven work experience in credit management
• Good understanding of lending procedures & credit related laws
• 2-4 years of credit experience
• Be willing to regularly travel to customer sites
• Have considerable experience with customer negotiations

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Duties & Responsibilities:

• Match purchase orders with invoices, delivery notes, goods received notes
• Liaise with the supplier relations team to confirm that contract terms have been satisfied prior to processing payment
• Maintain accurate records of invoices, payments and credit notes on the accounting system
• Verify cash and inventory numbers on accounting system
• Prepare monthly, quarterly, and annual tax declarations, including payroll, operating and business taxes
• Prepare payables reports and other financial and analytical reports for review by management

Requirements:

The successful candidate will possess:

• 3+ years of bookkeeping experience, preferably in retail, at a company with over $100,000 USD in annual turnover, or at a leading regional or international accounting firm
• Degree in Finance, Accounting or Business Administration; CPA a plus but not required
• High degree of accuracy and attention to detail
• Excellent accounting software user and administration skills, preferably Quickbooks
• An enthusiastic team player and strong interpersonal skills.
• A collaborative, team player with integrity and a desire to work in a dynamic, fast paced, start-up environment
• Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.

go to method of application »

Duties & Responsibilities:

• Match purchase orders with invoices, delivery notes, goods received notes
• Liaise with the supplier relations team to confirm that contract terms have been satisfied prior to processing payment
• Maintain accurate records of invoices, payments and credit notes on the accounting system
• Verify cash and inventory numbers on accounting system
• Prepare monthly, quarterly, and annual tax declarations, including payroll, operating and business taxes
• Prepare payables reports and other financial and analytical reports for review by management

Requirements:

The successful candidate will possess:

• 3+ years of bookkeeping experience, preferably in retail, at a company with over $100,000 USD in annual turnover, or at a leading regional or international accounting firm
• Degree in Finance, Accounting or Business Administration; CPA a plus but not required
• High degree of accuracy and attention to detail
• Excellent accounting software user and administration skills, preferably Quickbooks
• An enthusiastic team player and strong interpersonal skills.
• A collaborative, team player with integrity and a desire to work in a dynamic, fast paced, start-up environment
• Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.

go to method of application »

Key Responsibilities

Private Label Product Development

• Stay abreast of market trends and innovation to elaborate action plans, maintain Private Label brand’s strategy and develop Private Label range answering Customer Demand.
• Validates development plan prioritization to maximize resources, and sales potential.
• Identify and propose product development opportunities, along with targeted KPIs online with Private Label and Brands strategies.
• Oversee sourcing, development, negotiation and launch of Private Label products aligned with development plans in a timely manner.
• Ensure Private Label items meets local sales targets and profit goals by negotiating the best purchase conditions and optimum Logistic Flows.
• Ensure the respect of deadlines during Private Label development process by coordinating with all stakeholders to secure items’ planned launch dates

Launch and After Launch follow up

• Follow-up on the manufacturing and launch of new private label products in the stores
• Coordinate with suppliers and collaborate with procurement team to ensure the stock availability for relevant Private Label products

Coordination with Internal Stakeholders across territories

• Coordinate and align with all stakeholders internally Private Label development plans, strategies, action plans.

Policies and Procedures

• Develop, standardize and implement a procedure for record keeping to support the organizations goals
• Ensure Private Label items are complying with policies related to Wasoko, Private Label and regulation.

Human Capital Responsibilities

• Ensure the implementation of Wasoko’s policies and relevant procedures
• Coach, train, mentor, assist and motivates teams to enhance performance and produce quality work while ensuring they are continuously developed for higher level roles and achieve results.

Financial Responsibilities

• Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
• Assist in monitoring allocated budget to ensure compliance and highlight possible issues
• Provide inputs on the preparation of budget when necessary
• Provide inputs on cost reduction measures

Key skills and competencies

• Preferred 3+ years of experience in a similar role
• Bachelor degree, preferably in Business Management, Economics, or a Related Field
• Expertise in Private Label Management and/or Product Development
• Ability to work efficiently and independently in a fast-paced sales environment
• Strong negotiating and consulting skills
• Strong data analysis and superior organizational skills,
• Effective interpersonal and analytical abilities
• Strong oral, written communication & presentation skills
• Willingness to travel for work within country
• Must love working with people and cross cultural teams.

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Key Responsibilities

Strategy and Planning

• Implement the private label quality & sustainability strategy and procedures for Wasoko.
• Ensure compliance of the private label products with the regulation and standards in line with high quality standards and guidelines.

New Product development

• Follow product development steps to ensure delivery of PL product as per development plan.
• Organize technical processes, collecting and processing information to meet the development schedule.
• Validate the technical specifications along with supportive technical documents of selected products and its compliance with applicable regulation.
• Organize for the supplier approval audit in order to approve the manufacturing sites.
• Validate all packaging information, Label artwork & print proof to ensure its compliance with applicable regulation and standards.

Quality Follow up & Products control

• Ensure compliance of all PL products with the local regulation & follow up on any updates.
• Prepare, plan, execute and follow up all supplier Audits and product control plan for existing items.

Communication and Reporting

• Coordinate reporting and communication flow at all levels both internally and externally.
• Collaborate with all stakeholders to prepare action plans and ensure timely completion of work

Human Capital Responsibilities

• Ensure the implementation of Sokowatch policies and relevant procedures
• Coach, train, mentor, assist and motivates teams to enhance performance and produce quality work while ensuring they are continuously developed for higher level roles and achieve results.

Financial Responsibilities

• Propose and take necessary measures towards continuous reduction of the operational costs.
• Provide inputs on the preparation of budget when necessary

Key skills and competencies

• Bachelor’s Degree in Quality Management or a related field.
• 3 to 5 years’ professional experience,
• Knowledge in the industrial sector (Sources supplies of raw materials – manufacturing – distribution)
• Experience on R&D, new product development or Quality process associated with the development and monitoring of the products.
• Auditing skills based on the international management systems
• Ability to assess the severity of non-compliance and conduct appropriate corrective actions on time.
• Analytical and problem-solving skills.
• Managerial Skills
• Strong planning and organization skills with sense of priorities.
• Strong oral, written communication & presentation skills
• Willingness to travel for work within country
• Must love working with people and cross cultural teams.

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Key Responsibilities

• Develop and implement Sokowatch’s Security strategy & framework.
• Develop and implement protocols, policies and procedures to maintain security standards
• Ensure all premises are properly equipped and staff are trained on emergency response
• Identify, and assess security and safety risks in premises, activities & processes of Sokowatch’s Operations.
• Report and investigate incidents and liaise with internal audit, people operations and the relevant external authorities and follow through to completion.
• Create reports for management on security status
• Advise the company on the impact of emerging security and safety issues and its impact on Sokowatch’s overall activities.
• Working with the various Departments / Units concerned in safety and security training.
• Liaise with Security Service providers to ensure provision of efficient guarding and Cash In Transit services to the bank.

Requirements

• Law enforcement training or its equivalent, with a minimum 8 years experience
• Experience conducting investigations
• Strong networks with relevant authorities
• Leadership and management skills.
• Excellent knowledge of written and spoken English, French an added bonus
• Excellent knowledge of security protocols and procedures
• Preventive skills, and Proactive management of Security and safety risks
• Excellent interpersonal skills

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Key Responsibilities

• Define and create a visual identity as an extension of the brand (logo, illustrations, icons, colors, typography, animations, etc.)
• Design or redesign an identity for a product, a brand…
• Lead the design process for packaging materials for products, including brainstorming, sketching and creating prototypes
• Stay abreast of consumer, market trends and competition for packaging materials and to ensure brands and packaging are constantly up to Company’s standards and customer audience with a clear ability to deliver impact on the market
• Evaluate design briefs received to understand requirements and budgets.
• Conceptualize and execute creative print design ideas, including visuals for packaging and trade marketing by collaborating with all stakeholders internally to create eye-catching designs
• Liaising with suppliers and service providers to ensure proofs are of good quality and in line with production specifications
• Ensure projects are delivered in a timely and cost-efficient manner
• Redesigns prototypes based on feedback

Key skills and competencies

• Degree/diploma in Design, Fine Arts or related field
• Prior experience as a Graphic Designer as well as a strong portfolio of sample projects preferably agency experience (marketing, design or advertising)
• Hands on experience with logo design, typography, color, web layout design, print production, photography, and more.
• Proven experience designing packaging preferably in FMCG
• Good knowledge of tools such as (but not limited to) the Adobe creative suite and 3D design software
• Ability to work efficiently and independently in a fast-paced sales environment
• Strong oral, written communication & presentation skills.
• Effectively communicate conceptual ideas and design rationale.
• Team player with strong communication and presentation skills.
• Must love working with people and cross cultural teams
• You have a good understanding of packaging health and safety regulations
• Boundless creativity, endless curiosity, strong sense of aesthetics and a keen eye for detail

go to method of application »

Key Responsibilities;

• Capacity to recruit & manage clients including KYC, usage, retention and repayment
• Managing customers directly and in liaison with the sales team to ensure:
• Growth
• Ensure they order the set number of SKUs and grow their SKUs per order
• Ensure they grow Average Revenue Per User MoM
• Ensure on-time repayment of credit with capacity to escalated collections
• Daily follow up of overdue invoices through phone calls and field visitations
• Developing Pay plans / Promise to Pay database with elaborate follow ups
• Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
• Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any changes of policy
• Handle all customer and agents complaints within the credit portfolio
• Any other duties may be assigned

Qualifications

• Diploma in a Business related course
• Proven work experience in credit management
• Good understanding of lending procedures & credit related laws
• 2-4 years of credit experience
• Be willing to regularly travel to customer sites
• Have considerable experience with customer negotiations

go to method of application »

Duties & Responsibilities:

• You partner with business stakeholders to define and document business requirements for new metrics and reports
• You are a coach and mentor to business users and continuously train these colleagues in the usage of our data models and data visualization tools
• You design, develop and maintain reports and analytical tools for business stakeholders
• You partner with our Analytics Engineers to further develop best in class data marts supporting self-service and single-source-of-truth-analytics
• You maintain a high degree of data quality and accuracy across all metrics and dimensions

Requirements:

• You can identify yourself with our mission to revolutionize access to essential goods and services for communities across Africa and want to make your contribution
• You are excited about the challenges of an e-commerce business such as forecasting demand, optimizing delivery schedules and routing, managing inventory, increasing customer lifetime value, and have ideally gathered first-hand experience in any of these fields
• You have a positive, can-do attitude
• You are a great communicator with a sharp, analytical mind
• You have 3+ years of experience building analytical data models/data sources and reports with the help of data visualization software such as Looker, Tableau or Power BI, ideally in an agile and fast-growing start-up environment
• You have hands-on experience with Cloud Data Warehouses in Big Query, Amazon Redshift or Snowflake
• You have 3+ years of experience in writing advanced SQL queries