Fresh Jobs at Aga Khan University Hospital

Job Purpose

Responsible for performing end-to-end HR-related duties on a professional level and working closely with the Senior Manager Human Resources in ensuring effective HR Business Partnership support to the Nursing Division, by deploying AKU-wide Human Resources policies and practices across all nursing departments. The HRBP will act as a strategic partner, advisor, and facilitator, ensuring that HR practices support the effective delivery of patient care through a well-supported, compliant, and engaged nursing workforce.

The HR functional areas of focus include Strategic HR partnership, workforce planning & talent management, employee relations & engagement, performance management, training & development, labour relations, HR policy & compliance, change management & projects, data & reporting, management of benefits administration, onboarding, and Employment law and CBA compliance.

Key responsibilities

Performance Management

• Participate in developing departmental goals, objectives and systems.
• Assist in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.
• Maintain Departmental organization charts and the employee register.
• Participate in administrative staff meetings and attend other meetings and seminars.
• Coordinate performance management activities such as goal setting, individual development plans and performance appraisals

Recruitment and selection

• Work closely with respective department heads to identify manpower needs and develop resourcing plans.
• Lead recruiting and staffing activities for the area of responsibility including screening, interviewing and selection as well as ensure pre-onboarding administrative processes are completed on time.

Employee relations

• Maintain compliance with applicable Kenyan employment and benefits laws and regulations and works with business areas and legal resources to resolve any litigation or legal issues.
• Identify and advise on legal requirements and laws affecting HR functions and ensure consistency in practices within the organization.
• Handle employee relations counseling, outplacement support and exit interviewing.
• Act as a primary contact for day-to-day HR employee issues including advising management on ER/IR issues, overseeing investigations, interpreting policies, providing oversight on disciplinary process/letters/action, exit interviews, CBA negotiations
• Manage employee grievance management process

Management of Benefits administration

• Coordinate benefits administration activities and communicating benefits information to employees.
• Provide input into annual merit increase cycle, salary adjustments, job evaluation
• Oversee leave management, staff confirmations and  day to day administration of the pension scheme

Human Resource Development

• Manage the preparation of training needs analysis to help identify gaps and development opportunities and make recommendations for training and development.
• Conduct in-house training for the different departments
• Administer the training sponsorship program and revise as necessary.
• Work with management to effectively manage talent and create succession pools by identifying key talent and ensuring professional development is implemented.

People Management

• Operational oversight of HR personnel in their respective line
• Mentorship and coaching of direct reports to develop and grow them professionally

Analytics and reporting

• Provide input in the budgeting process
• Ensure periodic reports and key information in areas of responsibility are availed as necessary to support business objectives.

Qualifications, Experience and Skills required:

• Master’s degree in human resources or related field.
• Member of the Institute of Human Resources Management of Kenya
• Current IHRM Practicing certification      
• 5- 8 years’ human resource generalist experience
• At least 2–3 years as a HRBP or similar strategic HR role
• Experience with unionized environments, grievance handling, collective bargaining and CBA implementation
• Thorough knowledge of labour laws and practical experience in management of union relations
• Ability to analyze workforce data and trends
• Strong interpersonal and communication skills
• Ability to build trust with nurse leaders and frontline staff
• Skilled in conflict resolution, coaching, and consultation
• Proficiency in HRIS systems

Key Personal Characteristics

Empathy & Emotional Intelligence

• Understands the emotional demands of nursing roles.
• Able to handle sensitive employee issues with discretion and compassion.
• Build trust and rapport with nursing staff.

Resilience & Composure

• Maintains calm under pressure in a fast-paced, high-stakes environment.
• Able to navigate crisis situations without being reactive.

Integrity & Professionalism

• Acts with honesty and maintains confidentiality.
• Upholds ethical standards in handling employee relations and labor issues.
• Consultative with the ability to make decisions when required.  
• Strong business acumen.
• Extensive HR Expertise with the ability to drive performance in others
• Strong verbal and written communication and presentation skills

Adaptability

• Responds quickly to changing healthcare regulations, organizational shifts, or staffing needs.
• Comfortable with ambiguity and complexity in hospital settings.

Cultural Competence

• Respects and promotes diversity, equity, and inclusion.
• Understands cultural differences among nurses and patients in care delivery and HR practices.

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Responsibilities:

• Complete head to toe assessment and re-assessment of patients to identify their care needs
• Develop written care plans based on patients’ needs, monitor and evaluate effectiveness of interventions
• Carry out hemodynamic monitoring to include vital signs, neurological and fluid status; labs and radiological evaluations
• Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive and timely manner
• Administer medication safely, monitor patient responses to medication and promptly report adverse reactions.
• Assess and monitor patients who are receiving chemotherapy with the assistance of a chemotherapy nurse.
• Dispose of clinical and non-clinical waste safely in accordance with Aga Khan University Hospital
• Assist patients with activities of daily living such as feeding, bathing and dressing
• Prepare for and assist physicians to perform various procedures such as Lumbar Puncture and insertion of invasive lines
• Carry out pre and post-operative care for the surgical patient
• Maintain adequate airway management to include oxygen therapy, nebulization and suctioning
• Prepare patients for various investigations including lab and radiological imaging.
• Collect specimens such as sputum, stool, urine and ensure correct labeling of specimen bottles
• Perform pain assessment and initiate analgesia as per protocol
• Promptly report both clinical and non-clinical unusual findings/incidences to the nurse manager, team leader or physician
• Identify patient and family education needs and implement appropriate teaching 
• Be able to commence enteral feeds as prescribed, assess absorption and elimination, and give feedback as appropriate
• Be able to recognize a patient in a pre- arrest or arrest states, and to initiate Basic Life Support
• Provide a safe environment for patients through adherence to infection control practices and other safety policies.
• Participate in quality initiatives including clinical care program certification (CCPC)
• Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of ward stock drugs and consumables
• Care for equipment through cleaning, storage, per shift check of the inventory and timely reporting and follow up of nonfunctional equipment to the nurse manager
• Follow discharge procedure of assigned patients according to hospital protocol, and ensure follow up appointments are made
• Assist in orientation of new nurses and mentoring of junior nursing staff and students
• Provide leadership for the team and manage the unit in a given shift
• Participate in unit-based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks

Requirements

• RN from a recognized school of nursing or University
• Current licensure with the Nursing Council of Kenya
• Certification in Basic Life Support (BLS)
• Demonstrate evidence based knowledge of current practices in Medical-Surgical nursing