Careers at International Rescue Committee

Job Overview/Summary:

• The IT Program Manager -Business Analyst (PM-BA) for Global Information Security (GIS) and Infrastructure serves as a dedicated delivery partner across the GIS and Infrastructure portfolio, providing both project management execution and business analysis support. This role enables scalable, efficient delivery across a complex, cross-functional portfolio spanning Security Engineering, Security Operations, Identity and Access Management (IAM), Governance, Risk and Compliance (GRC), Infrastructure, and User Services
• The primary function of this role is to plan, coordinate, and track cross-functional technology initiatives, while ensuring requirements are well-defined, stakeholders are aligned, and delivery is consistent and on-time. This position strengthens governance, enhances transparency, and improves execution discipline enabling and supporting senior resources to focus on strategic portfolio management and high-impact initiatives. The PM-BA reports to the Associate Director of IT Project and Portfolio Management, GIS and Infrastructure, and works collaboratively with GIS and Infrastructure teams and associates across the organization.

Major Responsibilities:

• Primary responsibilities include but are not limited to the followin

Project Management Responsibilities

• Coordinate and support execution across GIS and Infrastructure initiatives; serve as the central point of contact for project tracking, reporting, and day-to-day coordination across multiple concurrent workstreams.
• Support Agile execution, including facilitating Scrum ceremonies (sprint planning, standups, retrospectives), maintaining JIRA backlogs, and driving delivery against milestones.
• Establish and maintain project tracking, RAID logs (Risks, Action Items, Issues, Decisions), and cross-team dependency management; proactively surface and resolve blockers before they become critical.
• Assemble and maintain project plans, milestone schedules, and team assignments; adjust resources and plans as priorities shift across GIS and Infrastructure portfolios.
• Facilitate program and governance meetings; proactively document meeting minutes, track decisions, action items, and issues; drive follow-up to closure between sessions.
• Prepare and maintain status reports covering project scope, goals, milestones, budget, risk, change requests, and critical issues for the team and senior stakeholders.
• Support the development and maintenance of reporting dashboards and data consolidation for real-time visibility into portfolio health.
• Ensure consistent overlap with U.S. Eastern Time (8:00 AM – 1:00 PM) for real-time collaboration with global teams.

Business Analyst Responsibilities

• Gather, analyze, and document business and technical requirements; facilitate stakeholder workshops and requirement validation sessions to ensure clarity and alignment before development begins.
• Translate business needs into user stories, acceptance criteria, and functional specifications; map business requirements to technical capabilities and identify system constraints and dependencies; support backlog refinement and prioritization in JIRA.
• Maintain accurate and up-to-date system documentation.
• Ensure traceability from requirements through delivery; maintain documentation standards and standardize workflows across teams.
• Identify process improvement opportunities and recommend solutions; define reporting and dashboard requirements in collaboration with stakeholders.
• Coordinate and support User Acceptance Testing (UAT) validation activities; ensure deliverables meet quality standards and are ready for business use before release.
• Support audit and compliance readiness activities across GIS and Infrastructure workstreams, including GRC (Governance, Risk & Compliance) and data protection requirements.
• Perform other duties or special projects as required or assigned by senior project managers or portfolio leadership.

Key Working Relationships:

• Maintains a productive working relationship with other project managers, business owners, project leads, senior sponsors of GIS/Infrastructure strategy initiatives, legal, security, and data protection teams, system users, and vendors.

Position Reports to: Associate Director of IT Project and Portfolio Management GIS and Infrastructure

Other Internal and/or external contacts:

Internal:

• Headquarters & Global Offices Teams – multiple departments
• Project Business Owners, business project team members outside IT, and wider stakeholders
• Project Sponsor and Steering Committee members
• Cross-functional management teams

External:

• Vendors and Consultants

Job Requirements:

Experience / Education

• 3-6 years of project management and business analyst experience in IT or technology-driven environments.
• Demonstrated success leading complex, multi-stakeholder projects with significant technology components and/or track record as a Business Analyst delivering high quality documentation, leveraging leading-edge digital tools, providing advanced analytical reports, and proactively working to help promote data-driven strategic insights
• Bachelor's degree required.
• Experience with GIS/Infrastructure projects — whether in a project management, business analysis, product, or operational capacity — strongly preferred.
• Experience in international NGO or global humanitarian organizations preferred.
• PMP, CSM, or equivalent project/program management certification preferred.

Skills / Competencies:

• Agile & Program Management Demonstrated, hands-on experience with Agile methodologies — including Scrum, sprint planning, backlog management, and retrospectives — is required. Proficiency with project management tools such as Jira, Monday.com, or equivalents.
• GIS/Infrastructure Domain Literacy (Strongly preferred) Familiarity with GIS/Infrastructure concepts and use cases, including Security Engineering, Security Operations, IAM, GRC, and data privacy. Ability to engage credibly with technical teams while translating complexity for non-technical stakeholders and ensuring compliance and audit readiness.
• Communication & Executive Influence Exceptional written and verbal communication skills, with the ability to tailor messaging from technical working teams through to senior executive leadership. Demonstrated ability to influence without authority — including managing up, keeping senior stakeholders aligned and accountable, and driving decisions in complex organizational environments.
• Proactivity & Adaptability A self-starter who moves fast, takes initiative, and creates structure in ambiguous environments. Comfortable operating in a space that is still evolving — where processes are being built, priorities shift, and the ability to adapt quickly is essential.
• Stakeholder Partnership Ability to build trusted, productive relationships across technical and non-technical teams, across functions, and across geographies. Skilled at working in matrixed environments without direct authority over contributors.
• Problem Solving & Risk Management Strong analytical and problem-solving skills. Proactively identifies risks and blockers and develops mitigation strategies before issues escalate.

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Monitoring, Evaluation, Technology, Accountability, and Learning at the IRC

The METAL Unit is responsible for supporting CRRD to have a culture of strong data and evidence use through stewardship of the Data & Performance Ecosystem, and for coordinating successful piloting and uptake of innovative technology solutions. The METAL Unit provides specialized support across four pillars to strengthen program effectiveness, improve decision-making, and enhance organizational learning:

• Global MEAL Practice: Global MEAL Practice works with the Technical Units to set and maintain the highest standards for measurement, analysis, and data use, promoting a culture of continuous improvement and learning.
• Program Technology Innovation: The Program Technology Innovation pillar drives the identification and testing of cutting-edge technology for IRC’s programming areas, by focusing on advancing digital solutions that enhance program reach and impact. Leads program technology innovation for CRRD and coordinates between CRRD/IT/Signpost/Airbel.
• Data Systems and Analytics: The Data Systems and Analytics pillar ensures the widespread iteration, adoption, and sustainability of data systems, leading data governance for CRRD and coordinating between IT/others at an org level.
• Regional METAL Support: The Regional METAL Support team provides direct technical assistance to IRC Programs, ensuring programs meet MEAL maturity benchmarks and optimize data utilization. They also provide strategic support implementing and generating learning from MEAL systems and activities, providing regional leadership with data insights and informing global practice.

Job Overview 

• We are looking for highly analytical Data Analyst to join the METAL Unit team, focusing on bringing together data across core business systems to support data-driven insights for CRRD staff. This role will respond principally to inquiries from CRRD leadership asking how we can utilize multiple complex internal datasets and databases to offer management insights into whether we are achieving our strategic goals and where our resources should be allocated. The datasets of focus for the Data Analyst will likely span from budgets and spending data to win rates, grants tracking, and programmatic data. While most of the requests will be resolved by building live dashboards, a small number of requests may be one-off, while we build out our data infrastructure.
• The Data Analyst will fill a critical (and in demand!) gap in the department, becoming an organizational expert in multiple large datasets and providing thought partnership to METAL leadership about the best ways to access and visualize internal data. The Analyst will leverage your expertise in data analysis, statistical modeling, and reporting to make data more readily accessible and user-friendly for CRRD leaders and programs staff. This position offers the opportunity to work closely with cross-functional teams, including fundraising and finance, to deliver actionable insights that enhance programmatic and operational decision making to maximize client outcomes.

Major Responsibilities 

• Data Analysis & Reporting:Create and maintain dashboards, visualizations, and reports to track program and strategy performance, pulling from grants, finance, and program data from across IRC’s core business systems (systems are called Integra, OTIS, Salesforce, and PID)Analyze and interpret large datasets to uncover trends, patterns, and insights that inform global program strategies.
• Stakeholder Collaboration:Work closely with cross-functional teams (e.g., programs, fundraising, marketing, and finance) to ensure data is well represented to meet stakeholder needs
• Process Improvement & Innovation:When relevant, identify opportunities to enhance the data collection and reporting processes, ensuring accuracy, efficiency, and alignment with global goals.Keep abreast of industry trends and emerging analytics tools, and bring innovative ideas for improving the team’s capabilities.Collaborate with fellow Analytics colleagues to ensure best practices in coding, statistics, and general analysis.

Key Working Relationships 

• Position Reports to: CRRD Data Systems & Analytics Lead
• Direct Reports: None

Key Internal Relationships: 

• METAL Product Managers
• METAL Technology Development Lead
• METAL Developers

Demonstrated Skills and Competencies: 

Experience

• 3+ years working in the field of data analytics. 
• 2+ years’ experience in international humanitarian aid or development 
• Proven experience with enterprise data sets, including technical skills across the data stack: cloud lakehouse platforms (Databricks preferred), Python and SQL, dbt or equivalent transformation tooling, pipeline orchestration, and BI/visualization tools (e.g. Power BI, Tableau)
• Demonstrable experience planning and executing complex analytics projects across multiple stakeholders. 

Skills & Competencies

• More than two years of professional experience with PowerBI
• Strong data visualization and communication skills: ability to “tell a story” with numbers in a variety of formats: PowerPoints, dashboards, memos, and presentations.
• Strong analytical thinking and problem-solving skills with the ability to interpret complex data and provide actionable insights. 
• Curiosity and willingness to explore complex and ambiguous problems and deliver actionable insights through both quantitative and qualitative data analysis. 
• Highly collaborative and pro-active colleague with a talent for delivering results with cross-functional groups
• Strong attention to detail & commitment to a high standard of work product.

Nice-to-Haves / Areas You Will Grow:

• Experience with Databricks and dbt.

Working Environment: 

• Standard office working environment.
• This role may require working remotely full or part time and part time remote employees may be required to share workspace.