IT Roles at Stima Sacco

Job Summary

• Reporting to the ICT Manager, the Network Administrator will be responsible for the day-to-day management of the Sacco’s Wide Area Network (WAN) and Local Area Network (LAN). This role oversees critical network infrastructure, including firewalls, switches, routers, and wireless systems, as well as the Call Center platform. The successful candidate will also serve as the Team Lead for license renewals and new infrastructure projects.

Key Tasks and Responsibilities

• Infrastructure Management: Maintain and monitor a multi-vendor environment consisting of Cisco, Juniper, and Arista switches to ensure high availability.
• Security & Compliance: Manage and configure Fortinet Firewalls, WAF, NAC, and
• SDWAN solutions to protect against security attacks.
• Web Security: Oversee Cloudflare Security configurations for all internet-facing systems and manage SSL certificates and other cybersecurity protocols.
• Monitoring & Reporting: Utilize ManageEngine OpManager for network device reporting and real-time LAN/WAN monitoring.
• External Integrations: Manage technical integrations between Stima Sacco and external partners, including Mobile Money (Safaricom/Airtel/Telkom) configurations.
• Operational Services: Manage DHCP, DNS services, and maintain detailed inventories of all network equipment and maintenance schedules.
• Backup & Disaster Recovery: Ensure routine backups of all network configurations and carry out firmware/software upgrades to maintain system integrity.
• Technical Support: Provide level 2 support to Sacco staff and resolve faults or serviceaffecting conditions.
• Project Leadership: Lead the implementation of new ICT development projects and manage the lifecycle of software and hardware license renewals.
• Audit and Risk Issue Management: Addressing Audit and Risk issues as raised form time to time.
• Other Roles: Performing any other role as assigned from time to time.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in computer science or information technology
• Must have relevant professional qualification. (Minimum CCNP, Fortinet NSE4, Cybersecurity certificates).
• Should be a member of a relevant professional body.

Experience

• At least 6 years of relevant experience in a complex network environment.
• Proven experience managing SDWAN, WAF, and multi-vendor switching environments.

Knowledge, skills and attributes

• Knowledge in use of MS office packages.
• Ability to communicate both inside and outside the organization.
• Ability to write complex reports.
• Analytical skills.
• Analytical risk assessment skills
   

go to method of application »

Reporting to the Systems Administrator Team Lead, The Help Desk Support Assistant will serve as the first line of defense in addressing and resolving user problems and inquiries This role acts as the central point where most business user issues are identified, logged, and tracked, ensuring timely support and effective escalation when necessary.

Key Tasks and Responsibilities

• Provide first-line technical support to end-users, ensuring timely resolution of ICT service requests and incidents.
• Log, track, and manage tickets through the Service Desk system in line with ITIL best practices.
• Troubleshoot and resolve issues related to computers, printers, peripherals, and network connectivity.
• Support and maintain Core Banking System operations and Microsoft Dynamics 365
• Business Central, escalating complex issues as required.
• Maintain accurate documentation of incidents, problems, and resolutions to support audit and compliance requirements.
• Collaborate with ICT team members to ensure smooth operations and effective knowledge sharing.
• Provide user training and guidance on ICT systems, applications, and security practices.
• Monitor ICT systems proactively to identify and resolve potential issues before they impact operations.

Qualifications

• Bachelor’s degree in Computer Science/Information Technology, or Diploma in ICT with at least 3 years’ relevant experience.
• Relevant certifications such as ITIL, CompTIA A+/N+, LPIC-1, or CCNA.
• Minimum 3 years’ experience in an ICT support or helpdesk role.
• Working knowledge of Service Desk systems (e.g., ManageEngine ServiceDesk Plus, or equivalent).
• Working knowledge of a Core Banking System is required.
• Working knowledge of Microsoft Dynamics 365 Business Central will be an added advantage.
• Demonstrated technical proficiency and willingness to learn new technologies.
• Strong communication and interpersonal skills with a focus on teamwork.
• Practical experience in troubleshooting computers, printers, and network operations