Job Openings at Alliad

JOB PURPOSE:

• Lead and transform end-to-end operations in Kenya from Head Office to field execution, embedding strong cost discipline, operational controls, and accountability. Drive a measurable reduction in cost base and sustained productivity gains through hands-on leadership, rigorous performance management, and continuous improvement.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

Job Duties and Key Responsibility Areas

(What is Done, to What, and Why)

• Own end-to-end Kenya operations performance, ensuring consistent execution, service levels, and operational governance across all sites and routes/branches.
• Deliver a cost-reduction and productivity program: baseline the cost base, identify structural and quick-win savings, execute initiatives, and track benefits realization with clear ownership.
• Build an execution-led operating cadence (daily/weekly/monthly): KPIs, visual management, problem-solving routines, and corrective action follow-through to improve reliability and accountability.
• Strengthen operational controls and compliance: SOPs, delegations, inventory/cash/asset controls, vendor controls, and audit-ready documentation; reduce leakage, waste, and operational risk.
• Re-design processes and organization for efficiency: simplify workflows, optimize staffing and rosters, improve throughput and cycle times, and standardize best practices across the network.
• Lead supply chain and logistics optimization: demand planning discipline, procurement governance, vendor performance management, fleet/route optimization, and inventory accuracy to reduce working capital and cost-to-serve.
• Drive performance of branch/field operations through direct site engagement, coaching, and rapid issue resolution; set clear targets and hold teams accountable for delivery.
• Partner with Finance to embed cost visibility and discipline: unit economics, budget ownership, variance reviews, capex prioritization, and ROI-based decision-making.
• Lead a turnaround/change agenda: challenge legacy ways of working, manage resistance, communicate clear expectations, and build a high-performance operations culture.
• Develop operational talent and succession: recruit/upgrade key roles where needed, set performance contracts, and build capability in Lean/CI, controls, and frontline leadership.
• Implement 'Performance Management the Alliad Way' by setting KPIs for direct reports (when applicable), conduct regular reviews, identify training requirements and provide a coaching, mentoring and supportive role.
• Ensures adherence to quality standards and applicable regulatory requirements in Food Safety, Occupational Health & Safety, and Environment.

COMMUNICATION AND WORKING RELATIONSHIPS

• Typical Level of Interaction
• Advanced: Influence using logic and facts.  Communication is important to the achievement of job objectives.
• Expert:  Win the hearts and minds, changing opinion of people.  Critical in achieving the job objectives.
• Primary Internal Contacts
• Country CEO – Kenya
• Chief Financial Officer / Finance Director – Kenya
• Commercial/Sales Director – Kenya
• HR Manager – Kenya
• Level of Audience (Internal)

Typical level of audience

• Middle Management / Seasoned Professional
• Senior / Top Management
• Primary External Contacts
• Key suppliers and service providers (logistics, facilities, contractors, utilities) for cost, SLA, and performance management
• Regulators and government agencies as required for operational compliance, permits, and inspections
• Key customers/partners for service performance reviews, escalations, and operational improvements
• Level of Audience (External)
• Senior / Top Management

KEY JOB DIMENSIONS AND RELATED JOB RESULTS

People Management:

• Direct leadership of the Kenya operations leadership team and branch/field operations managers, including performance contracts and succession planning.
• Build and enforce a high-accountability culture through clear targets, consequences, coaching, and capability building.
• Lead change management across HO and field teams during turnaround, restructuring, and process standardization.
• Financial Dimension:
• Accountable for Kenya operations OPEX efficiency and delivery of agreed cost-reduction targets and productivity benefits.
• Owns/approves operational budgets and capex prioritization within delegated authority, ensuring ROI-based decisions and benefits tracking.
• Drives working capital improvements through inventory accuracy, procurement governance, and cost-to-serve optimization.

OPERATING ENVIRONMENT

• High-visibility, hands-on role requiring frequent travel to branches/sites and time in field operations to ensure execution.
• Fast-paced turnaround environment with pressure to deliver measurable cost reduction, control improvements, and service reliability within tight timelines.
• Requires rapid decision-making, cross-functional coordination, and management of operational risk, safety, and compliance obligations.

MINIMUM QUALIFICATIONS/ EDUCATION/ EXPERIENCE/ TRAINING/ KNOWLEDGE

Education & Professional Certifications:

• Bachelor's degree in Engineering, Operations Management, Supply Chain, Business Administration, or related field (required).
• MBA or Master's in Operations/Supply Chain/Management (preferred).
• Relevant professional membership/certification in supply chain/operations (e.g., CIPS, APICS/ASCM) is an advantage.

Work Experience:

• 12+ years of progressive operations leadership experience within multinational/international organizations, including multi-site/branch operations.
• Proven track record leading major cost reduction and productivity programs, with measurable results and sustained control discipline.
• Experience in turnaround, transformation, or scaling operations in a complex environment; demonstrated ability to lead HO-to-field execution.

Technical Skills & Knowledge:

• End-to-end operations leadership: service delivery, branch/site management, operational governance, and performance management systems.
• Strong cost management and unit economics: budgeting, cost-to-serve, productivity metrics, benefits realization, and variance management.
• Operational controls and risk management: SOPs, delegations, inventory/cash/asset controls, vendor governance, and audit readiness.
• Supply chain, logistics, and procurement optimization: planning, sourcing governance, vendor management, fleet/route optimization, and inventory accuracy.
• Continuous improvement toolset (Lean/Kaizen/Six Sigma), structured problem solving (A3/5-Why), and data-driven decision-making.

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JOB PURPOSE

• Main role will be to manage a number of customer accounts in line with the provisions of the country Credit policy. 

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

Job Duties and Key Responsibility Areas 

(What is Done, to What, and Why)

• Ensure the aging on the client’s accounts are as per the company credit policy and where not to apply the collection treatment plans as provided for in the country credit policy.
• Ensure customers pay on time and chase any overdue invoices
• Monitoring debtor balance to ensure a reduction in debtors
• In liaison with the cashier monitor the receipting of the daily collection in the clients’ accounts.
• Notify the Senior Credit controller on any warnings of financial distress on any one of the AGILITY customers in order to advice the management in line with the Company policy
• Provide a weekly status report on each of the accounts under portfolio during the weekly debtors review meeting
• Ensure payments received from the customers are accompanied by remittance advice
• Allocate all clients receipts as per the remittance advices and where no remittance is provided by the client get a commitment to allocate the receipts from the oldest invoice in the account
• Liaise and inform the Credit Control Manager of any direct transfers to the company's bank accounts for confirmation and subsequent receipting in the clients’ accounts
• Send regular statements to clients and ensure that the balances outstanding from the clients are accurate at all times
• Act as lead in addressing the customer’s disputes in liaison with the operations/ billing/ sales/ CS teams and escalating any unresolved disputes as per the guidelines in the country credit policy.
• Reconcile to the general ledger all receivable account balances at end of each month and any variance explained and documented accordingly
• Liaise with the operational staff to ensure that client invoices are accurate, are delivered on a timely basis with all the necessary documentations and any client query addressed as per set KPI’s and as per the country credit policy
• Liaise with the other credit control team members and ensure there is order and support in collection department.
• Provide a weekly status report on each of the accounts under portfolio during the weekly debtors review meeting
• Ensures adherence to quality standards and applicable regulatory requirements in Food Safety, Occupational Health & Safety, and Environment.

COMMUNICATION AND WORKING RELATIONSHIPS

• Typical Level of Interaction
• Advanced:  Influence using logic and facts.  Communication is important to the achievement of job objectives.
• Primary Internal  Contacts
• Finance Department – for reconciliation, reporting, and payment processing.
• Sales Team – to align on customer credit terms and resolve disputes.
• Customer Service – for handling queries related to invoices or deliveries.
• Management – for escalations and credit risk decisions.
• Legal Team – when dealing with overdue accounts or litigation.
• Level of Audience (Internal)
• Typical level of audience
• Clerical / Operational
• Supervisory / Junior Professional
• Middle Management / Seasoned Professional
• Primary External Contacts
• Customers/Clients – for payment follow-ups, credit terms, and resolving discrepancies.
• Banks/Financial Institutions – for payment processing and credit facilities.
• Debt Collection Agencies – for overdue accounts.
• Auditors – during financial audits.
• Suppliers – if there are linked credit arrangements.
• Level of Audience (External)
• Supervisory / Junior Professional
• Middle Management / Seasoned Professional
• Senior / Top Management

OPERATING ENVIRONMENT

• Frequent interaction with Finance, Sales, Customer Service, and Management teams to ensure accurate billing, resolve disputes, and manage credit risk.
• Direct engagement with customers for payment follow-ups, credit terms discussions, and resolution of account discrepancies. Occasional liaison with banks, auditors, and debt collection agencies.
• High attention to detail, ability to work under pressure to meet deadlines, and proactive management of outstanding accounts.
• Operates within approved credit policies and escalates high-risk accounts to management for review.

MINIMUM QUALIFICATIONS/ EDUCATION/ EXPERIENCE/ TRAINING/ KNOWLEDGE

Education & Professional Certifications

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Professional certification (CPA, ACCA) is an added advantage.

Work Experience

• Minimum of 5 years’ experience in credit control, accounts receivable, or financial management.
• Proven track record in managing collections and credit risk.

 Technical Skills & Knowledge

• Strong understanding of credit policies, financial regulations, and compliance requirements.
• Knowledge of customer account management and reconciliation processes.
• Familiarity with relevant laws governing credit and collections
• Excellent negotiation and communication skills.
• High attention to detail and ability to work under pressure.
• Analytical and problem-solving capabilities.