Job Openings at Angaza Kenya

Job Summary

Required Attributes

• 3+ years of relevant professional experience; ideally in developing training content for technical products and/or for a global user base
• Technical mastery of content production and design software
• Interest in instructional design or education, and experience developing content for Learning Management Systems (LMS)
• Fluency in Portuguese, French or Spanish (sufficient to create written and audio content) strongly preferred
• 1+ year of translation/localization experience preferred
• Detail-oriented with exemplary follow-through and organizational skills
• Degree(s) in relevant field
• Previous startup experience a plus
• Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative

Responsibilities

• Employ best practices in user-centered instructional design to develop multimedia content for the global user base of an evolving technical platform and Android application, including: interactive Learning Management System (LMS) modules, help center articles, videos, screenshots and diagrams, etc.
• Establish localization strategy and procedures for instructional materials, including subtitling and dubbing videos and translation of written materials
• Collaborate with colleagues to collectively establish a distinct and cohesive visual style, voice, and branding for Angaza instructional materials
• Work cross-functionally to contribute to the development of a broader learning framework for Angaza distributors
• Collect and analyze feedback from learners to understand learning needs and optimize learning material
• Embody a learning mindset by continually cultivating expertise of all Angaza platform features
• Collaborate with product teams to stay aware of new feature releases and effectively educate users on their use

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Role Summary

Our Business Development Representatives (BDR) will focus on lead generation for our account executive team.

You will evangelize Angaza by generating new business through outbound efforts and conducting initial high level conversations with executives in small to mid market accounts to fuel our growth. Once qualified, you will introduce our Account Executives for closing of the deal. By working closely with our sales team, you will identify and pursue target accounts. As part of the herd, you will contribute to the growth of our mission and company objectives of bringing life-changing products to anyone, anywhere.

The right candidate will thrive in this exciting and entrepreneurial role and will easily transition between strategy and execution to accommodate our rapidly expanding mid-to-large enterprise customer base. The position has the potential to grow in scope and evolve in many different directions depending on your strengths and career goals. The role is based in Nairobi and reports directly to the Head of Sales.

Responsibilities

• Develop a plan to identify and pursue small to mid market accounts
• Actively pursue target accounts – engage in initial high level discussion
• Refine account qualification metrics
• Identify and uncover latent and explicit needs of mid to large enterprise prospects
• Collaborate with existing sales team and leadership to develop a process of prospect identification

Required Skills & Attributes: You…

• Business French language proficiency is required for this position
• Have world class prospecting skills (lead generation)
• Have great communication skills
• Are a self starter and embody an entrepreneurial attitude
• Have a competitive spirit
• Can collaborate and influence in a “win as a team” environment
• Are resourceful and coachable
• Are self aware and reflective
• Want to be part of changing lives

Required Experience

• 1-3 years of corporate sales experience, software sales a plus.
• A bachelor’s degree is encouraged.
• Business proficiency in French is required.

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Role Summary

In this challenging and diverse role, you will function as a customer-facing product expert for our Nairobi-based Customer Experience organization. You will lead high-quality technical engagements with key customers to ensure we deeply understand their product needs. Although you will be a member of our Customer Support team, you will spend a significant percentage of your time collaborating closely with Customer Success to enhance the technical aspects of their customer interactions. Internally, you will play a pivotal role in helping our Product team understand and design for the technical needs of our customers. Success in this position requires technical knowledge and experience, extremely strong communication and organizational skills, and an eagerness to find new and better ways to get things done. This role reports directly to our Director of Customer Experience and is based in Nairobi, Kenya.

Responsibilities

Support

• 1-2 hours per day handling tickets and participate in an off-hours pager rotation; this may scale up or down depending on team requirements
• Act as first escalation point for the Support Agents
• Analyze customers’ Support requests and identify areas where Angaza can offer improved service and reduce support costs
• Become involved with escalated Support issues as required/requested by Leadership
• Monitor all tickets for a subset of assigned customers with complex and/or unusual technical requirements

Success

• Actively manage a small set of customers in coordination with their Customer Success Manager to provide a consistent and thoughtful engagement regarding product and the customer’s unique needs; this may involve coordinating with 3rd party developers as well as Angaza engineers
• Become fully conversant in the the existing tech stack of assigned accounts
• Build relationships with key technical contacts at assigned accounts
• Provide technical advice to assigned accounts about how to more comprehensively derive value from the Angaza platform
• Be part of regular operational and business review meetings with key customers to discuss any technical concerns and provide updates on product feature requests
• Make sure feature requests for key customers and assigned accounts:
  • Are properly submitted with all necessary information
  • Receive regular status updates
  • Are delivered in good order, on time (if committed)Fulfil customers’ requirements

Commercial Business Unit (Sales)

• This position may be requested to provide Sales-Engineer assistance on an as-needed basis

Qualifications

• Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field
• 3-5 years of experience in Technical Support for a B2B SaaS organization, including direct 1-1 customer communication
• French speaking is a plus
• Previous startup experience
• Zendesk experience a plus

Qualities

You…

• Engage quickly
• Provide quick and effective resolutions
• Have good non-technical skills (organization, presentation, communication)
• Able to balance the needs of the customers and the business objectives of Angaza
• Proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
• Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative