In this challenging and diverse role, you will function as a customer-facing product expert for our Nairobi-based Customer Experience organization. You will lead high-quality technical engagements with key customers to ensure we deeply understand their product needs. Although you will be a member of our Customer Support team, you will spend a significant percentage of your time collaborating closely with Customer Success to enhance the technical aspects of their customer interactions. Internally, you will play a pivotal role in helping our Product team understand and design for the technical needs of our customers. Success in this position requires technical knowledge and experience, extremely strong communication and organizational skills, and an eagerness to find new and better ways to get things done. This role reports directly to our Director of Customer Experience and is based in Nairobi, Kenya.
Commercial Business Unit (Sales)
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