Job Openings at Bridge Talent Management

Role purpose:

• Oversee the daily operations of the branch performance. Accountable for the branch to ensure all aspects of its activities are effectively and efficiently carried out - including sales & profitability, customer service, staff management & training, stock control, store merchandising/display and administration.

Key Duties and Responsibilities.

Sales Targets & Profitability

• Ensure sales targets for employees and the branch are consistently achieved and measured against targets and previous year.
•  Monitor Sales team daily activities: Customer enquiries, follow up on quotations filled, sales returns.
• Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ damages/ variances with recommendations on corrective measures.

Managing & Leading People

• Check and report on the staff daily attendance, document and address any issue with staff absenteeism.
• Handle the daily/weekly meetings and then send the minutes to the CEO/COO.
• Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports.
• Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time.
• Ensure staff are continuously trained in product knowledge to enhance great output.
• Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges (where available), tools of trade (machine, tape measures, notebooks, calculator etc).
• Maintain the showroom as a safe environment for staff and clients. Check on fire equipment, safety gear for staff, clear exits /walk paths etc.
• Foster a conducive working environment for employees and any outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies,
• processes and regulations. Ensure employees treat each other with utmost respect and professionalism.
• Manage staff rota - off days, leave days, overtime, public holidays.
• Delegate and find ways of growing the team. Identify key talent for future positions to ensure
• succession at branch level and beyond - provide coaching on upselling and cross-selling opportunities.

Merchandising/Store Displays

• Check on the products display in the showroom, ensure each store is fully stocked, attractively displayed and well accessorised.
• Floor walks to ensure items are properly arranged, damaged items, no stock outs.
• Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom.
• In case of any empty space in the showroom please advice what you want to order or to be pushed back to the warehouse and create space for the fast moving items.
• Make sure there are no empty spaces in the showroom.

Compliance (SOP’s)- Policies & Processes & Reports

• Monitor the front counter operations - Sales postings, cash/invoice processing at the cashier,
• Internal Daily Notes, End Of Day reporting. Ensure all the processes and controls are adhered to by the staff in regards to stock, sales and deliveries of goods
• Handle the showroom facilities.

Check on repair & maintenance.

• Compile and send accurate weekly, monthly reports and send them to management. Pending deliveries/ order report/returns, Sales performance report, Stock take reports, Footfall report, KPI reports.
• Ensure daily cash banking has been done and there are no variances, mishandling or theft.
• Ensure compliance at the branch- Follow up on the business permits, licenses and relevant insurance policies are renewed on time and well displayed at the branch as required.
•  Ensure implementation and compliance of the company & HR Policies, procedures by all employees at the branch. Seek clarification in case of any issue.
• Respond promptly to emails sent from management and send in required reports before set deadlines.
• Ensure daily checking of the website – highlight any upgrades to be made.

Stock Take & Pricing

• Conduct the monthly stock take exercise and send the reports to management without fail.
• Monitor and report on any variances/missing items detected.
• Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse.
• Ensure the correct part number are displayed with correct items.
• Ensure full stock levels for the branch.

Customer Experience

• Ensure high standards of customer service excellence at the branch. Handle customer complaints/feedback promptly to their satisfaction.
• Ensure all staff handles clients professionally always. Ensure timely delivery of goods and services
• Adept on product knowledge for all AMEX items in stock.
• Continuously come up with initiatives on how to provide a great and memorable shopping experience for our clients. Share the initiatives that are working well with other branch managers to see if they can be implemented across the board.

Reports

• The branch manager will compile and prepare the below reports and send them on or before deadline to the respective persons.
• Footfall report daily/weekly/monthly to be sent to the CEO/COO.
• Customer database daily report to be sent to Marketing Manager
• Sales comparison with comments every Monday
• Stock outs reports every Monday to Procurement/CEO. Filled on the customer enquiry google sheet
• Morning meeting minutes daily to the CEO/COO on email.
• Update on any damaged items in the showroom every Monday and reasons for the damage.
• Monthly report on the items not selling in the showroom.
• Follow up all debtors list every week and report to be submitted on Monday
• Sales Daily Notes required to be updated daily and sent to the CEO/COO.
• Perform any other duties as may be required from time to time.

Requirements

Key Skills & Qualifications

Essential skills:

• At least two years working as an Assistant Branch Manager/ Supervisor in a busy retail environment.
• Bachelors Degree in Business or equivalent.
• Proven track record of meeting targets.
• Computer skills & Ms Office – Word, Excel, and PowerPoint required.

Essential attributes:

• 3-5 Years managing a team.
• Works well under pressure
• Excellent oral and written communication skills.
• Attention to detail.
• Creative Problem Solving Skills
• Decisive
• Highly Analytical
• Great Interpersonal Skills.

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Responsibilities:

Production/Maintenance

• Maintain a group of computerized circular knitting machines ensuring they are producing high quality product all times.
• Manage all knitting machines safely and efficiently.
• Replacing of consumable spares on the machinery.
• Troubleshoot and repair all aspects of circular knitting machines.
• Managing a team of attendants, ensuring that they are following protocol and procedures.
• Coordinate and cooperate with other team members to plan production schedules on machines (usually provided by HOD/Engineers) and ensure prompt delivery of orders.
• Where a new attendant joins the team, training them together with the QC HOD to ensure that they are aware of what is required of them.
• Will be required to change and load different programs on the machines.
• Needs to understand different type of stitches and faults on socks with a view to rectify.
• Should understand the different types of raw materials used (will be trained) and assess whether they will be able to produce a quality product.
• Take styles and designs from concept to prototypes and production ready styles, using the appropriate yarns and raw materials to achieve both the visual and functional goals from the design team. Quality Control
• Ensure product falls within quality parameters set out by the company. Work on production related issues (size changes, size checks, style changes, etc.).
• Rand only but frequently examines finished products for defects and variations, reporting faults in machines, and carries out quality control procedures.
• Ensure that all socks knitted and meet the quality parameters set out by the company.
• Liaising with quality control (QC) to ensure that all products/machines that do not meet quality standards are worked on/rectified. Responsible for quality control on the Knitting floor. Must be able to maintain or exceed the company’s level of quality expectations.
• Ensuring raw materials are correctly fed to the machine (location and through the correct feeders). Record Keeping and communication
• Prepare daily production reports (indicating team attendance, daily output (dozens of socks), waste and spare part consumption).
• Maintain a log of all downtime on all machines.
• Keep a tidy and safe work environment in accordance with company policies and regulations.
• Abide by all safety protocols and guidelines to avoid accidents and injuries.
• Consistently provide updates on machinery through the relevant channels to HOD, engineers and management.

Requirements

Job Requirements: 

• High school degree or equivalent.
• Strong mechanical aptitude and ability.
• Strong trouble shooting and repair skills.
• Good interpersonal skills and the ability to multi-task in a fast-paced environment.
• Strong analytical skills with great attention to detail.
• Good communication skills.
• Experience with circular knitting and hosiery development (or any knitting machinery) is a plus, but we will train the right applicant in all facets of computerized knitting machine repair, operation, and product development.
• Ability to lead a team to meet certain objectives with a positive attitude.
• Attendance is an essential function of the position.
• Ability to stand for long periods of time (8-10 hours per day)
• Ability to read and write English. Physical Demands
• The machine operator is required to stand for long periods of time, lift heavy machinery parts, and operate machinery for extended periods of time. The job may require bending, stooping, and reaching to complete tasks.
• Noise level is medium to low due to knitting machines running.