Design Support Specialist at Teleperformance Kenya

Job Summary 

The Design Support Specialist at Teleperformance EMEA serves as the creative force behind visually compelling sales and enablement materials, responsible for transforming complex business concepts into clear, engaging, and professionally designed visual assets. This role combines graphic design expertise with AI-powered design tools and a deep understanding of sales enablement needs to produce high-quality presentations, proposals, infographics, diagrams, and marketing collateral that elevate Teleperformance's brand and accelerate deal cycles. Based in Kenya and supporting the EMEA region, this role reports to to the EVP – Sales enablement and works in close collaboration with international Business Development teams, the Playbook Content Manager, Proposal Response Creator, Solution Demo & Storyline Creator, and regional sales teams across multiple time zones. The Design Support Specialist leverages cutting-edge AI design tools alongside traditional design software to deliver rapid, high-quality design support while maintaining brand consistency and professional standards across all client-facing materials. This role requires someone who can balance creativity with commercial pragmatism, understands the sales process, can work efficiently under tight deadlines, and thrives in a fast-paced, international environment. The Design Support Specialist serves as a critical enabler for sales success by ensuring that every visual touchpoint reflects quality, professionalism, and Teleperformance's commitment to excellence.

Job Details 

Presentation Design & Formatting 

• Design and format high-impact PowerPoint presentations for client pitches, proposals, demos, and executive briefings 
• Transform dense, text-heavy slides into visually engaging, easy-to-digest presentations that highlight key messages 
• Create custom presentation templates, master slides, and theme libraries that ensure brand consistency while enabling flexibility 
• Develop visual frameworks for complex concepts including process flows, solution architectures, customer journeys, and transformation roadmaps 
• Design compelling title slides, section dividers, and closing slides that bookend presentations professionally 
• Apply animation and transition effects judiciously to enhance storytelling without distracting from content 
• Optimize presentations for different delivery formats (live presentation, PDF handout, video recording) with appropriate layouts and resolution 
• Ensure all presentations adhere to accessibility best practices including readable fonts, sufficient contrast, and logical reading order 

Proposal & Document Design 

• Format and design professional RFP responses, proposals, and business documents that combine visual appeal with compliance requirements 
• Create branded document templates in Word and PDF formats that enable consistent, professional document production 
• Design compelling cover pages, executive summary layouts, and section headers that organize long documents effectively 
• Develop table and chart styles that present complex data clearly and reinforce key messages 
• Apply typographic best practices including hierarchy, spacing, alignment, and readability optimization for long-form documents 
• Create visual callouts, sidebars, and highlight boxes that draw attention to critical information 
• Ensure proposal documents balance visual sophistication with client-specific requirements and submission guidelines 
• Collaborate with the Proposal Response Creator to integrate visual elements seamlessly with written content 

Infographics & Visual Frameworks 

• Design infographics that transform complex data, statistics, and concepts into visually compelling, easy-to-understand graphics 
• Create process diagrams, workflow visualizations, and methodology frameworks that illustrate Teleperformance's approach and capabilities 
• Develop customer journey maps, service blueprints, and experience diagrams that demonstrate transformation impact 
• Design comparison matrices, competitive battlecards, and feature-benefit frameworks that highlight differentiation 
• Create timeline graphics, roadmap visualizations, and milestone trackers that communicate project progression 
• Produce one-page visual summaries and executive briefing sheets that distill complex information into scannable formats 
• Design icon sets, pictogram libraries, and visual metaphors that can be reused across multiple deliverables 
• Ensure all infographics maintain data integrity while maximizing visual impact and clarity 

Data Visualization & Charts 

• Transform raw data and analytics into clear, compelling charts, graphs, and data visualizations 
• Select appropriate chart types (bar, line, pie, scatter, heat map, etc.) based on data characteristics and communication objectives 
• Apply visual design principles to enhance chart readability including color coding, labeling, legends, and annotations 
• Design dashboard layouts and KPI visualizations that enable quick comprehension of performance metrics 
• Create before/after comparison charts and ROI visualizations that demonstrate transformation value 
• Develop chart templates and style guides that ensure consistency in data presentation across all materials 
• Collaborate with Solution Consultants to ensure data visualizations accurately represent metrics and support key messages 

Brand Compliance & Template Management 

• Serve as the guardian of Teleperformance brand standards, ensuring all design work adheres to brand guidelines 
• Maintain and update master brand assets including logos, color palettes, typography standards, and visual style guidelines 
• Develop and manage a comprehensive template library covering presentations, proposals, one-pagers, and other common deliverables 
• Create brand-compliant templates that provide structure and consistency while allowing creative flexibility 
• Conduct periodic brand audits of sales materials to identify inconsistencies and opportunities for improvement 
• Provide brand guidance and design feedback to team members creating their own materials 
• Adapt global brand guidelines for regional and local market needs while maintaining core brand integrity 
• Document design standards and create quick reference guides that enable self-service design for simple tasks 

AI-Powered Design & Visual Content Creation 

• Leverage AI-powered design tools (Adobe Firefly, Midjourney, DALL-E, Canva AI, etc.) to rapidly generate design concepts, visual elements, and creative assets 
• Utilize generative AI for image creation, background generation, object removal, style transfer, and photo enhancement to accelerate design workflows 
• Employ AI layout assistants and smart templates to streamline presentation and document formatting while maintaining creative control 
• Experiment with AI color palette generators, font pairing tools, and design optimization algorithms to enhance visual impact 
• Use AI-powered design feedback tools to analyze layouts, identify improvement opportunities, and optimize visual hierarchy 
• Develop prompt libraries and AI design workflows that enable consistent, on-brand outputs across different AI design platforms 
• Stay current on emerging AI design technologies and evaluate their applicability to sales enablement design needs 
• Balance AI efficiency with human creativity, knowing when to use AI assistance versus when custom design work delivers superior results 

International Collaboration & Support 

• Provide design support to Business Development teams across EMEA and international markets spanning multiple time zones 
• Establish efficient intake processes and request management systems that enable clear communication of design needs and priorities 
• Conduct design briefing sessions with international stakeholders to understand requirements, objectives, and success criteria 
• Manage design requests across different time zones through asynchronous communication and smart scheduling 
• Provide design consultations via video calls, screen shares, and collaborative design reviews with geographically distributed teams 
• Navigate cultural nuances in visual communication, adapting designs for different regional preferences and sensibilities 
• Build strong working relationships with BD teams, sales leaders, and solution consultants across the EMEA region 
• Develop design capacity plans and prioritization frameworks that balance urgent requests with strategic design initiatives 

Design Operations & Project Management 

• Manage multiple concurrent design projects with competing priorities and tight deadlines 
• Establish clear design request workflows including intake forms, briefs, review cycles, and delivery protocols 
• Set realistic timelines and communicate capacity constraints proactively to manage stakeholder expectations 
• Implement version control and file management practices that ensure organized, accessible design assets 
• Track design metrics including request volumes, turnaround times, revision cycles, and stakeholder satisfaction 
• Provide regular status updates on in-flight design projects and proactively flag potential delays or issues 
• Gather feedback on design deliverables and continuously refine design processes based on user needs 
• Archive completed design work in organized libraries that enable future reuse and reference 

Continuous Learning & Innovation 

• Stay current on design trends, emerging tools, and best practices in sales enablement and business communication design 
• Experiment with new design techniques, software features, and creative approaches that could enhance design quality 
• Benchmark competitor and industry design standards to ensure Teleperformance materials remain differentiated and contemporary 
• Participate in design communities, forums, and professional development opportunities to expand skills and knowledge 
• Share design innovations, tips, and best practices with the broader sales enablement team 
• Provide input on design tool selection, software licensing, and technology investments that could improve team capabilities 
• Contribute to win/loss analysis by evaluating how design quality and presentation impact deal outcomes 

Requirements 

• Minimum of 2-3 years of experience in graphic design, presentation design, or visual communications roles, preferably supporting sales, marketing, or business development teams 
• Demonstrated experience creating professional business presentations, proposals, and sales enablement materials 
• Bachelor's degree in Graphic Design, Visual Communication, Digital Media, Fine Arts, or related field preferred 
• Professional design certifications or specialized training programs are a plus 
• Portfolio demonstrating design capabilities
• Expert proficiency in Microsoft PowerPoint including advanced features (master slides, animation, custom themes, SmartArt) 
• Strong proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) for creating graphics and visual assets or similar 
• Experience with design platforms such as Canva, Figma, or similar tools for rapid design development or similar 
• Working knowledge of Microsoft Word/PPT for document formatting and template development 
• Familiarity with diagramming tools such as Lucidchart, Visio, Miro, or similar platforms 
• Working knowledge of AI-powered design tools such as Adobe Firefly, Midjourney, DALL-E, Canva AI, or similar platforms 
• Understanding of AI capabilities and limitations in design contexts, knowing when AI enhances versus hinders creative work 
• Enthusiasm for experimenting with emerging AI design technologies and integrating them into design workflows 
• Understanding of B2B sales processes and how design supports different stages of the sales cycle 
• Strong foundation in design fundamentals including typography, color theory, layout, hierarchy, and composition 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.