Job Openings at Citi

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Job Purpose:

• Execute the CRMS strategy to achieve the desired outcomes with respect to the control environment and client experience.
• Manage the resources assigned to portfolio in addition to ensuring that all tasks, requests, and periodic reviews are resourced and completed in a controlled and timely manner and within the agreed upon service levels
• Provide input on credit facilities, follow established procedures and coach bankers to ensure compliance to the credit policy requirements, bring a broad questioning approach to all tasks and provide ideas for and participate in process improvements.
• An experienced, capable, and influential manager who can deliver high quality service in a very demanding, constantly changing and frequently ambiguous environment.
• The role reports to the CRMS SSA Hub Head. 

Job Background/Context:

• CRMS is a global service and controls organization that is primarily engaged in the management and monitoring of credit risk. The main services provided include:
  • Credit approval and facility management
  • Maintenance & ownership of data in credit applications
  • Credit Risk data quality control
  • Custody of credit, support, and collateral documentation
  • Regulatory compliance and reporting
• In addition to the core services listed above, CRMS also provides audit support and acts as a consultant on credit matters e.g., deal structuring.
• The role is responsible for the design, implementation, and execution of processes to manage credit risks and ensure a sound control environment while ensuring excellent client experience.
• CRMS maintains close interaction and co-ordination with Banking, Capital Markets & Advisory (BCMA), Risk Management, Operations, Treasury and Trade Solutions (TTS), Fixed Income, Currencies & Commodities (FICC), Legal and Finance.

Key Responsibilities:

Strategy:

• Execution of the CRMS strategy and operational delivery plan in conjunction with our partners.
• Identification, development, and implementation of CRMS initiatives that increase efficiency, strengthen controls and positively improve the overall client experience.
• Ensuring compliance with global risk policies and CRMS processes, procedures and programs whilst meeting local regulatory requirements.
• Embed a culture of operational excellence within the assigned portfolio to ensure a successful strategy execution.

Talent:

• Provide leadership and coaching to staff assigned to cover portfolio under the incumbent’s responsibility.
• Address training and professional development needs of staff under the incumbent’s responsibility.

Operations Management:

• Ensure efficient delivery of CRMS services in the assigned portfolio countries/entities.
• Management of operational risk and controls by tracking and monitoring key performance indicators, adhering to service excellence principles and use of continuous process improvement techniques to identify areas of weakness and implementing corrective actions as appropriate.
• Continuous improvement of operational performance and output including efficiency, service quality and policy compliance.
• Regular interface with senior business and/or functional heads to review control metrics and address control issues through forums such as Branch Credit Committees.
• Building and maintaining strong relationships, dialogue, and collaboration with key internal clients to ensure that services provided are customer centric and continually adapted to the changing needs of the business.
• Management of internally outsourced services including governance and oversight of structured service provider management environment.
• Building and maintaining a robust control environment across all areas of responsibility.

Development Value:

• Develop a broad understanding of Citi’s business operations and organization as well as experience Citi’s diversity across the region. 
• Relationship management skills will be honed to a high degree as the role is required to engage with senior management from multiple businesses and functions.
• This role also demands and allows the incumbent to develop significant general management and leadership skills and the ability to achieve objectives through direct control, influence, and other indirect means. 
• Successful performance in this role will equip the incumbent with relevant experience and exposure for more demanding and higher profile roles within Citi.

Experience/Knowledge:

• Significant operational experience in credit risk management or related areas.
• People and performance management experience.
• Demonstrable ability to achieve positive outcomes against rigorous objectives.
• Demonstrated knowledge of best practices and trends in credit risk management in addition to the local regulatory environment.
• Experience in applying strong project management discipline, governance & controls as well as change management programs and initiatives.
• Fundamental understanding of controls and associated processes.

Skills:

• Excellent interpersonal skills.
• Strong analytical, planning, process re-engineering and execution skills.
• Strategic thinking and problem-solving ability.
• Client focus and relationship management skills.
• Ability to influence stakeholders at all levels.
• Clear and concise written and verbal communication skills.
• Good presentation skills.
• Flexibility and responsiveness.
• Structured and organized approach.
• People management, leadership and development skills.
• Project management skills.

Qualifications:

• University degree or equivalent experience (Upper Second Class Honours and above)
• At least 3 years’ experience in Credit Management
• In depth understanding of local regulatory and compliance requirements on Credit Risk Management and reporting.

Competencies:

• Resilience, adaptability, and the ability to stay focused.
• Ability to achieve results through influence of stakeholders and clients and the leadership of and participation in virtual teams.
• Ability to analyze complex, ill-defined problems and to develop practical solutions.
• Ability to work in a dynamic and fast-paced environment.

go to method of application »

Job Purpose:

• The main responsibility of the Security Manager is to manage and coordinate the Security and Safety services across an assigned geographical area for all Citi businesses.
• The direct reporting line for the Security Manager is to the CSIS SSA Security Head with a matrix to Legal Counsel. 
• The Security Manager is responsible for the development and conformity to policies, strategies and standards as defined by Citi and its regulators.
• The main goal of the position is to maintain a safe environment for clients, employees and to protect the company's assets.  It also involves the protection of the Company’s integrity and reputation.
• The Security Manager Kenya needs to ensure that Security and Safety Services meet business requirements, local legal regulations and adhere to Citigroup policies and procedures. The Security Manager performs on-site reviews to verify the quality of compliance with Security and Safety standards and procedures.
• The Security Manager undertakes Risk Assessments of all Company (Citi) sites in the assigned area.

Job Background/Context:

CSIS is part of Citi’s global functions. CSIS EMEA Regional Management is based in London. The Security Services division is divided into four sub-regions: Western Europe, Central/Eastern Europe & Commonwealth of Independent States, Middle East & Pakistan and Africa.  The Security Manager Kenya reports into the CSIS SSA Security Cluster Manager.

The Security Manager is a subject matter expert, with a strong knowledge of security as well as a good understanding of business processes in Citi.  The position requires interaction with external vendors, third party staff, as well as working with staff from various countries and backgrounds.

This is a visible position, requiring a high level of professionalism, leadership and experience as well as the ability to interact with senior members of all divisions within the company. 

Key Responsibilities:

• Responsible for the management of Security in Kenya, as well as performing any other assignment that may be given to him by the SSA Cluster Head
• Manage 24/7 control room and security pass admin functions for Kenya.
• Manage assigned CSIS employee and non-employee staff in Kenya.
• Work with business representatives in non CSIS represented countries to ensure full security functions.
• Responsibility for maintaining a high level of customer service to the business, the continued growth and development of staff, as well as the quality assurance of CSIS work product.
• Ensuring that business goals, prioritization and results established by the CSIS EMEA Security Director are maintained through effective allocation of resources and productivity.
• Responsibility for security related expenses.
• Managing the entire security cycle from strategic planning to tactical activities.
• Responsibility for the day-to-day administrative and direct management responsibilities of security staff. This includes disciplinary, budgetary and coordination efforts for the area and staff. As directed, the Security Manager will take on special projects and assignments on behalf of CSIS globally.
• Build relationships with country stakeholders and in-country business contacts.
• Maintain contact with law enforcement authorities and OSAC (Overseas Security Advisory Council) and others to obtain and exchange relevant security related information.
• Ensures adherence to CSIS security and safety policy and standards.
• Conduct Security Risk Assessments for all Citi sites
• Analyse and assess security situations for all managed countries and develop appropriate programs.
• Assume responsibility for corrective action items and issue policy exceptions where applicable.
• Manage CSIS security-related expenses.
• Discuss and agree security related investments with the country businesses and CSIS SSA Cluster Security Manager.
• Perform the Fire Safety oversight. Ensure that safety roles are assigned (e.g. fire wardens), trainings are taken and fire drill exercises are performed as required.
• Prepare and conduct operational readiness exercises.
• Select and manage security related vendors (security staff, security systems).
• Assume responsibility for security related vendor contracts.
• Work with procurement on new contracts and contract extensions.
• Responsibility for security related systems (access control, CCTV, alarm systems)
• Manage and prepare for possible emergencies (e.g., demonstrations or unrest which may impact Citi)
• Review all security related incidents and ensure they are reported/escalated.
• Assume responsibility for CSIS/Security MCA relevant deliverables for the countries.
• Provide Support for Audits (e.g., data centre certification audits, Internal reviews, external authorities’ reviews)
• Provide Executive Protection as requested and lined out by CSIS. Manage and co-ordinate activities with Police/Embassies and all other pertinent parties.
• Review new Citi sites and advice regarding the security related fit-out for site relocation projects.
• Enhance Security/Safety awareness in the business (e.g. Security Awareness, trainings)
• Participate in EMEA CSIS initiatives and projects, as well as rollouts.
• Execute implementation of CSIS projects.
• Liaise with the CSIS Investigative Unit where applicable.
• Establish and maintain relationships and contacts with local law enforcement and intelligence agencies.
• Assume the security lead role in the crisis management team.

Development Value:

• Opportunity to perform a unique function interacting on many levels
• Position is also visible externally networking with peers and others in the security sector.

Qualifications:

• College level education/University degree (Upper Second Class Honours and above)
• Proficient bi-lingual capabilities (English/Swahili)
• Background in physical security or law enforcement Competencies
• Ability to successfully manage, coordinate and direct team members
• Sound knowledge and experience of security systems
• Finance and business acumen
• Strategic mind-set with analytical capabilities
• Result driven
• Strong interpersonal and development skills
• Ability to work independently
• Project management, problem solving, organizational and planning skills
• Demonstrated ability to improve efficiencies
• Strong attention to detail and accuracy
• Persistence

Experience/Knowledge:

• Professional experience: 10 years
• Functional experience: 5 years
• 5 years relevant work experience in (physical) Security Management
• People management skills and experience
• Substantial subject matter expertise in security installations and technology
• Project implementation skills and experience
• Solid understanding of datacentre operational processes and datacentre security.

Skills:

• Excellent written and verbal skills in English language and ability to communicate and influence at an appropriate level
• Willingness to travel
• Reachable 24 x 7
• Ability to work independently in the position
• Good organizational skills, ability to work under pressure and prioritise within aggressive deadlines
• Leadership skills and competence to manage remote locations and team members
• Ability to assert CSIS security standards within local businesses
• Good computer literacy
• Capability to run projects successfully in a complex security environment
• Strong decision making
• Strong team player possessing leadership traits
• Ability to establish relationships and contacts with local law enforcement and intelligence agencies.