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  • Posted: Dec 23, 2021
    Deadline: Not specified
  • The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world.
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    Monitoring, Evaluation, Accountability and Learning Officer

    Overall purpose of the role: 

    The Monitoring, Evaluation, Accountability and Learning Officer will provide technical support to all projects and oversee all MEAL activities, including assisting project teams in developing project log frames, defining indicators, developing data-collection tools and methodologies, and leading data and project assessments and project compliance audits in the DRC Urban Program Office. The MEAL Officer will directly report to DMDP Project Manager and in matrix management arrangement with the DRC Urban Area Manager and ensure close collaboration with the country MEAL Manager and field program team to ensure compliance with DRC’s MEAL Minimum Standards and best-practices. The role will also ensure program data and other protection data is accurately and ethically collected, stored, analyzed & shared in strict adherence to DRC’s data protection policy and MEAL guidelines.


    • Ensure full compliance to DRC Monitoring, Evaluation, Accountability and Learning Minimum standards in all projects implemented by DRC Urban Program
    • Lead the development of MEAL components of project proposals, including the development of project specific log frames, indicators and project-specific MEAL plans and Indicator Performance Tracking Tables (IPTT)s. MEAL plans and Detailed implementation Plan will be developed in close collaboration with Urban Area Manager and program teams. Indicator Performance Tracking Table (IPTT), will be used by the program and MEAL teams to provide monthly updates and analysis of progress against indicators.
    • In close collaboration with the MEAL Manager and the program team, develop sector-specific data collection tools and ensure their proper use by implementing teams. The position will ensure the timeliness and quality of data collection, and ensure all captured data is managed according to protection information management standards and best practices.
    • Under the guidance of the MEAL Manager, conduct verification regular exercises of reported data to ensure accuracy and validity of data
    • Produce monthly analysis reports with updates on the implementation status of projects based on monitoring and support supervision visits. This will entail flagging areas of concern, developing recommendations for corrective actions to share with the Area Manager, program implementing teams and MEAL Manager, and documenting lessons learned.
    • Provide support in preparing and reviewing reports and verifying consistency between collected data, means of verification, the IPTT and donor reports.
    • In collaboration with the MEAL Manager, lead field-level assessments, including baseline, mid-term, end- line and post-distribution monitoring surveys and outcome assessments.
    • Assist MEAL Manager in management of external evaluation and assessments processes from start to finish, by contributing to evaluation and assessment ToR development, support in mobilization of respondents for external evaluator and providing input to the external evaluation report 
    • Identify and conduct MEAL-related capacity building needs and opportunities for Urban program staff in the Urban Program office and assume responsibility for facilitating trainings on Core Humanitarian Standards (CHS), and beneficiary feedback and response mechanisms
    • In collaboration with the MEAL Manager, assume responsibility for the implementation of Beneficiary Feedback and Response Mechanism, and all associated tools and databases in DRC Urban Program
    • In collaboration with the MEAL Manager, facilitate field-level learning events including Trimester Review Meetings to capture, document and disseminate lessons learned for internal and external purposes and promote replication of good practices in urban and country program.
    • Ensure compliance with DRC’s beneficiary data and information management guidelines including Protection Information Management Standard. 
    • Ensure that all MEAL work is compliant to gender and protection principles 
    • Perform other duties assigned by supervisor.

    Experience and technical competencies:

    • Minimum of 5 years of work experience in leading and managing M&E work in an International NGO’ or other relevant agency and comprehension of protection and livelihoods programming including natural resource management, waste management/ recycling industry is an added advantage  
    • Demonstrated experience translating theories of change, log-frames and results frameworks into monitoring plans, developing data-collection tools and protocols, leading data-collection and management process, designing and managing databases, and analyzing data.
    • Previous experience with electronic or mobile data-collection such as Kobo
    • Strong background in the use of software applications such as Excel, Access, PowerPoint, Power BI and statistics software such as SPSS.
    • Experience in the use of GBVIMS or CPIMS will be an added advantage
    • Experience working in urban displacement responses and in multi-sectoral interventions.
    • Strong planning, organization and problem-solving skills with ability to work both independently and within a team in a demanding working environment.
    • Good analytical and strategic planning skills.
    • A demonstrated ability to build and maintain relationships with host governments, donors, partners, local organizations, and other stakeholders.
    • Good level communication and interpersonal skills.


    • A Bachelor’s degree in sociology, social work, development studies, or other related Social Sciences and training in Monitoring and Evaluation; or Bachelor’s Degree in Statistics / Information management Sciences.
    • Fluency in written and spoken English essential


    • English 
    • Swahili

    DRC Core Competencies:
    In this position, you are expected to demonstrate DRC’ five core competencies:  

    • Striving for excellence: You focus on reaching results while ensuring an efficient process.  
    • Collaborating: You involve relevant parties and encourage feedback.  
    • Taking the lead: You take ownership and initiative while aiming for innovation.  
    • Communicating: You listen and speak effectively and honestly.
    • Demonstrating integrity: You act in line with our vision and values.  

    Contract: 1-year contract with possibility of extension, subject to funding and performance. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff.
    Availability: January 2022
    Duty station: Eastleigh
    Key stakeholders:                                                                                       
    Internal: Programme Management Unit, M&E Country Manager, implementing field teams, senior management team and support service team.
    External: Technical M&E Working Group(s), urban refugee and host communities, Local and National Government Authorities, relevant NGOs/CBOs and humanitarian agencies including DRC partners and donors as appropriate.  

    DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (

    Application Process: 
    Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered.  
    We only accept applications sent via our online-application form on under Vacancies. Applications should be sent no later than: 5th January 2022.

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    Regional Economic Recovery Coordinator


    A specific focus for the EAGL Regional Economic Recovery Coordinator will be related to the use of Market Systems Approaches (MSA) in support of developing DRC EAGL’s portfolio of modern, decent and sustainable (waged and self-employed) livelihoods programs. In particular, they will promote the use of MSA to develop market-based programming models for employment and business support interventions, as well as more advanced program models such as market systems, value chains or business environment support and development interventions, including through the development of strategic partnerships with civil society actors and the private sector. 

    A secondary focus for the EAGL Economic Recovery Coordinator will be to support the development of integrated programming across DRC’s core sectors of intervention (including with Protection and with Humanitarian Disarmament & Peacebuilding (HDP)). 

    The EAGL Economic Recovery Coordinator reports to the Technical Sector Manager and works in close collaboration with the Regional Coordinators within the Technical Team, including across DRC’s core sectors, such as Environment and Climate Adaptation, Protection and HDP, as well as DRC’s platforms Emergency, Root Causes and Durable Solutions. 

    The EAGL Regional Office covers the following country operations: Burundi, Djibouti, DR Congo, Ethiopia, Sudan, Kenya, Somalia, South Sudan, Tanzania and Uganda. This position is a national position with regional coverage. 

    Main responsibilities


    • Contribute to the further strategic and programmatic development of DRC’s Economic Recovery portfolio in EAGL region, across DRC’s Response Framework and its three programmatic platforms (Responding to Emergency; Solutions to Displacement; Addressing Root Causes). This includes further defining DRC EAGL’s strategic niche in building the self-reliance of conflict- and displacement-affected populations in fragile contexts through advanced and integrated livelihoods and financial inclusion interventions.
    • Assist country operations to review and refine their strategic uses, planning and design of Market Systems Approaches (including in support to basic needs, in close collaboration with the Regional Emergency Coordinator) including via facilitating strategic workshops and based upon relevant assessments and stakeholder consultations.
    • Assist country operations on Economic Recovery strategy development and associated resource mobilisation. This includes providing technical review of relevant proposals and reports and support to sector-specific donor communications.
    • Liaise with Global Economic Recovery Team on global initiatives (e.g. programme, policy, advocacy, research) and represent DRC externally at regional level in relevant technical, policy and advocacy forums and communities of practice. 
    • Collaborate with other sector leads (e.g. Protection, Humanitarian Disarmament and Peacebuilding, Environment, etc.) at regional and country levels to explore options for integrated programming.

    Capacity Strengthening

    • Support recruitment of technical staff involved in delivering DRC EAGL’s Economic Recovery programming.
    • Identify technical and/or programmatic gaps and provide training, mentoring and capacity building as required, and specifically for technical line reports.
    • Complete regular country visits to deliver training, technical oversight, identify needs, provide support, trouble shoot, strengthen capacity, and ensure quality programming. 
    • Build capacity of DRC’s operations across the region in the use of Market Systems Approaches. In particular, build capacity of Economic Recovery staff on the use of MSA to design advanced and modern marked-based program models for livelihoods, financial inclusion and food security interventions.

    Specific areas of focus:
    o    Market assessments: support uptake/better use of targeted market assessment and analysis, including labour market assessments, in support of market systems programming across DRC’s Response Framework.
    o    Modality selection/due diligence: deepen DRC Economic Recovery staff’s ability to undertake robust modality selection (across cash, vouchers, or in-kind – alone, or in combination with other assistance modalities such as service provision or infrastructure); systematically further embed and build capacity for the use of DRC’s Modality Due Diligence (MDD) tool in the design of Economic Recovery programs.
    o    Monitoring and evaluation: support outcome monitoring to measure programme quality, and evaluate impact, cost-effectiveness and relevance.
    o    Participation and accountability: support DRC operations to increase the participation of and their accountability to populations of concern. 
    o    MSA preparedness: support organisational preparedness for market systems programming (including CVA and uptake of digital payments in country operations).

    Technical & Operational Support

    • Technical support: provide technical advice and support to EAGL Economic Recovery country teams on assessment, design, set-up, implementation, monitoring, learning and reporting of higher quality, more timely and more accountable needs, preferences and market-based Economic Recovery programming on behalf of IDPs or refugees, and their host communities. 
    • Quality assurance & compliance: follow up on the implementation of DRC’s minimum standards for Economic Recovery programming and lead the development, harmonization, rolling out of and training in core programme tools, guidance and standard operating procedures (SOPs) as required, with a particular focus on early recovery interventions. Assure compliance with DRC standards and procedures, and alignment with global and regional strategies, including through regular coordination with colleagues in support services at Regional and HQ levels. 
    • Risk management: support organisational risk management related to MSA and for core Economic Recovery activities.


    • Provide regular updates to Deputy Regional Director and Global Economic Recovery Team.
    • Any other duties as agreed with Deputy Regional Director.

    About you
    Essential Experience 

    • Minimum 5 years international field experience with international humanitarian and/or development organisations, and demonstrable experience working on Economic Recovery programming in contexts of forced displacement.
    • Masters in Social Sciences, Economics, Development Studies or other relevant field
    • Significant experience and demonstrated expertise in market systems programming in fragile contexts.
    • Strong knowledge of modern Livelihoods Programming (including urban livelihoods, SME start-up and scale-up, and modern agriculture-based livelihoods)
    • Strong knowledge of Market-based programming (including CVA)
    • Relevant practitioner knowledge of and experience with relevant financial inclusion and food security support. Familiarity with self-reliance programming, including safety net programmes and the Graduation Approach, will be a plus.  
    • Experience in East Africa and Great Lakes, and strong knowledge of livelihoods zones across the region is expected. 
    • Familiarity with DRC’s other core sector of intervention, in particular Protection and Humanitarian Disarmament and Peacebuilding (HDP) will be a plus.  
    • Experience delivering targeted and high-quality technical training and capacity building, including in settings with remote technical management.
    • Substantial experience in both a technical advisory role and with hands-on programme management and implementation across the project/programme cycle.
    • Confident and effective representation and communication skills
    • Strong analytical and strategic thinking skills
    • Proposal development skills
    • Excellent organisational skills, ability to determine priorities and attention to detail
    • Excellent interpersonal and coordination skills, including working with different groups, partners and nationalities, and experience in coordination mechanisms

    In this position, you are expected to demonstrate each of DRC’ five core competencies:  

    • Striving for excellence: You focus on reaching results through the Regional team both to position DRC and ensure excellence in all deliverables.  
    • Collaborating: You lead regional initiatives and processes by involving relevant parties and encouraging feedback.  
    • Taking the lead: You take ownership and initiative while aiming for innovation.
    • Communicating: You listen to other stakeholders and staff; and you communicate concisely and persuasively.
    • Demonstrating integrity: You act in line with DRC’s vision and values.  

    We offer

    Duration:    1 Year renewable subject to Performance and Funding.

    Contract:    Salary and conditions in accordance with the Danish Refugee Council’s Terms of Employment for National staff conditions in the respective Country; Employment Band Non-Manager G.

    Start Date:    1st March 2022

    Duty Station:     Position to be based in either of the following locations; Nairobi, Hargeisa, Kampala, Goma, Bujumbura or Mogadishu with travel within East Africa and Great Lakes Region.

    Reporting:     This position reports to Technical Sector Manager 

    Commitments:     DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (  All DRC staff must be committed to the Red Cross Code of Conduct, as well as the Core Humanitarian Standards.

    Gender Equality: DRC is committed to achieving gender parity in staffing at all levels.  In light of this, women candidates are particularly encouraged to apply to bridge the gender gap. 

    Equal Opportunities: DRC is an equal opportunity employer.  We value diversity and we are committed   to creating an inclusive environment based on mutual respect for all employees.  We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics.


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    Regional Emergency Coordinator

    The Regional Emergency Coordinator (REC) assists in the development and strengthening of emergency preparedness and response within the region through the provision of technical support and quality assurance to all emergency programmes within the East Africa and Great Lakes (EAGL) region on a need and request basis. The role envisions the provision of technical support and quality assurance through analysis of regional crises and needs within the region, facilitation and roll out of country emergency preparedness and response plans (EPRPs), delivery of multi-subject trainings. In addition, the REC is tasked of developing SoPs and policies for multi-sector responses also through cash and vouchers modalities (CVA), strategy development for emergency response/recovery including undertaking country needs assessments when needed and to support country offices on proposals design and advocacy-positioning papers in collaboration with other regional coordinators. The REC, may, on temporary basis, be given overall responsibility for a specific DRC humanitarian response within the region. 








    The EAGL Regional Office covers the following country operations: Burundi, Djibouti, DR Congo, Ethiopia, Sudan, Kenya, Somalia, South Sudan, Tanzania and Uganda. This position is a national position with regional coverage. 

    Main responsibilities

    Emergency Preparedness, Response and Monitoring

    • Facilitate the Emergency Preparedness and Response Planning (EPRP) process of country teams, supporting the country program with the finalization, feedback process, approval and recurring review processes of the EPRP documents as well as follow-up on progress against the execution of the associated Preparedness Action Plan. This also includes the facilitation of EPRP development or update workshop;
    • Develop a regional emergency preparedness perspective through analyzing the regional EPRPs and identifying hazards and threats that could affect neighboring countries. Lead on the development and maintenance of a regional emergency-risk monitoring and preparedness tool. Where required, the REC will also advance a regional approach to risk reduction and/or resilience in coordination and collaboration with other Regional Coordinators and enable the streamlining and/or implementation of that approach in existing country operations and programs;
    • Provides policy and program advice related to emergencies, including on management related issues. Provides direction and guidance to country offices in the implementation of emergency preparedness measures, which strengthens preparedness and response mechanisms in the country faced with impending emergencies;
    • Support the speedy setup of an emergency response through reviewing proposals for funding requests from DRC HQ’s Emergency Units. Assist country teams in liaising with DRC’s Emergency Unit on specific support for country-led emergency responses;
    • Support the conduct of Real-Time Evaluations (RTE) for country-led responses and ensure that lessons learned from the RTE are actively fed back into the preparedness process;

    Capacity Development and Strengthening 

    • Support the continuous assessment of emergency response capacity and competency needs and facilitate/assist in the development of competency building tools and training resources in addition to providing emergency response training to countries as required/identified;
    • In close coordination and collaboration with the Regional Head of Finance and Admin and the Regional Logistics and Procurement Manager, provide support and training with respect to procurement, supply chain and asset management in emergency operations; 
    • In coordination with HR, lead the roll out of the EAGL’s Regional Surge Roster also in collaboration with other relevant Regional Coordinators and support further updates and adjustments of relevant policies and SoPs as required;
    • Support all countries to conduct Annual Integrated Emergency Response Needs Assessments or undertake needs assessments in the case of new emergencies/projects/programmes as required or identified;
    • Collaborate with other relevant colleagues at both country and regional levels to explore and pilot new response modalities or approaches (i.e. CVA for emergency responses);
    • Support existing/new operations in emergency response – assist in staff recruitment, setting up systems, and planning and starting activities;
    • The REC, may, on temporary basis, be given overall responsibility for a specific DRC humanitarian response within the region. In such case, the REC will have the overall organizational, financial and administrative responsibility of that particular DRC Programme, including the overall responsibility for security planning and implementation of security precautions.

    Quality Assurance

    • Support country offices in the development, review and amendments of proposal for emergency responses. Contribute and/or lead when necessary the design of regional proposals in collaboration with Grant and relevant Regional Coordinators; 
    • Provide trouble-shooting in existing operations facing bottlenecks in programme implementation;
    • Ensure countries are using and able to use correct emergency tools including monitoring and evaluation tools; 
    • In close coordination with Regional Technical Advisors, ensure response activities are appropriate across all sectors and that protection is mainstreamed across emergency response in EAGL;
    • Ensure all emergency response programmes are adhering to standards and best practices in emergency response including HAP/CHS standards and DRC protocols. 

    Regional Strategy, Coordination and Representation 

    • Provide Senior Management Team, and relevant CDs with updated information on ongoing/emerging humanitarian crises and needs within the East Africa and Great Lakes region; 
    • Identification and prioritization (continuous) of geographical areas for assessment and response, both new and existing;
    • Participate as relevant – depending on ongoing tasks – in coordination mechanisms throughout the region and represent DRC as requested; 
    • In close coordination and collaboration with the Regional Security Adviser, assist in assessing access possibilities to new areas, or areas with limited/no access, as needed;
    • Support link between CO team and HQ technical advisors to facilitate technical support and consistency in donor relations/fundraising efforts,

    About you
    To be successful in this role we expect the following experience and technical competencies: 

    Essential Experience 

    • At least seven years of INGO or other agencies emergency response experience in insecure environments, including at least three years of senior management experience (programs, HR and budgets). Additional experience with Advisory roles an advantage;
    • University degree with advanced training or technical qualification in relevant line of work/sector
    • Extensive experience in the development, facilitation and roll out of emergency preparedness and contingency planning; 
    • Relevant technical and management expertise/experience in the delivery of large multi-sectors humanitarian programming in complex settings including through Rapid Response Mechanisms (RRM). Technical knowledge in the sectors of Food Security, WASH, Shelter/NFI, Protection/CCCM and/or Cash & Voucher Assistance (CVA) an advantage;
    • Hands on knowledge of rules and regulations of key Donors along with proposal design experience under ECHO, OFDA, Danida, UNHCR and Humanitarian Funding mechanisms; 
    • Strong analytical, organizational, management and leadership skills combined with critical thinking;
    • Good communicator and proven diplomacy with all types of stakeholders; 
    • Ability to work independently, but also coordinate effectively as part of a team; 
    • Ability and willingness to work and live in diverse, challenging and potentially unstable environments;
    • Fluent and articulate in spoken and written English. Ability to speak in French a strong asset;
    • Strong computer skills (MS Word, Excel, Outlook and Power Point).

    In this position, you are expected to demonstrate each of DRC’ five core competencies:  

    • Striving for excellence: You focus on reaching results through the Regional team both to position DRC and ensure excellence in all deliverables.  
    • Collaborating: You lead regional initiatives and processes by involving relevant parties and encouraging feedback.  
    • Taking the lead: You take ownership and initiative while aiming for innovation.
    • Communicating: You listen to other stakeholders and staff; and you communicate concisely and persuasively.
    • Demonstrating integrity: You act in line with DRC’s vision and values.  

    Method of Application

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