Job Openings at eWATERservices

Key Role-Specific Responsibilities Include (but are not limited to):

• Supporting assessments (technical, social and political) of potential sites to understand suitability for a project
• Supporting the mobilisation of future project sites, including land negotiations and infrastructure handover.
• Forming and maintaining productive, professional relationships with county water officials and village leaders
• Running community initiatives such as public participations to engage community members, encouraging sign ups and water usage
• Occasional support with general Operations & Maintenance, for example, water quality testing, hygiene surveys, water treatment
• Support with the training and management of community health support staff as needed

Minimum Qualifications and Experience: 

Required Work Experience: 

• Experience in supporting projects and programmes from inception to completion to deliver operational results 
• Experience in stakeholder engagement, particularly with government officials, local communities, and contractors. 
• Experience working with government and private institutions within Kenya 

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Key responsibilities

• Service performance & usage growth
• Own end-to-end water system performance across assigned systems, with accountability for both system uptime and water usage.
• Manage and support O&M technicians, ensuring effective maintenance, customer engagement, rapid issue resolution, and consistent performance of water systems.
• Translate customer registrations into regular, sustained water usage through targeted community engagement, follow-up and local interventions.
• Design, run and evaluate field trials and promotional initiatives (e.g. messaging, pricing or engagement approaches) to improve usage and service uptake.
• Use system uptime, usage data and field insights to prioritise actions, identify risks early, and implement or recommend corrective measures.
• Community engagement & customer insights
• Act as the primary engagement lead with communities, customers, local leaders and relevant stakeholders.
• Gather and report structured feedback on customer experience, community sentiment, competitor activity and emerging risks.
• Drive customer communication initiatives, including mass SMS campaigns and on-the-ground sensitisation.
• Ensure community issues are identified early, escalated appropriately and resolved quickly.
• Monitoring, reporting & learning
• Track and report on usage, engagement activity and intervention outcomes.
• Maintain accurate field records and contribute to regional and organisational learning.
• Share insights with programme, operations and leadership teams to improve service design and delivery.

Skills and experience

Required

• Experience delivering community-based or field-led programmes or services.
• Experience engaging directly with communities, customers, or public stakeholders.
• Experience coordinating or supervising field-based teams.
• Strong communication skills and confidence engaging in diverse community settings.
• Ability to work with basic data and performance metrics to guide decisions.
• Highly organised, proactive and comfortable working independently in the field.

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Areas of focus

• The exact mix of work will evolve based on organisational needs. Typical areas include:
• Leadership support & prioritisation: keeping key priorities moving, tracking actions and deadlines, preparing briefs, and ensuring follow-up.
• Cross-team coordination & execution: coordinating across operations, with a strong eye on budgets and close integration with finance/admin, partnerships and technical teams to unblock delivery and close out tasks.
• Operational support & problem solving: stepping into urgent or important operational needs, troubleshooting, and improving how work gets done.
• Stakeholder and government engagement support: supporting preparation and logistics for meetings with county officials and other senior stakeholders; ensuring actions are captured and driven.
• Funding and proposal support: supporting proposal preparation, evidence gathering, packaging materials, and internal coordination to meet deadlines.
• People and culture support: coordinating recruitment logistics, onboarding coordination, team days, internal communications and organisational rhythm.
• Planning, reporting and information management: building and maintaining simple but effective trackers, dashboards, meeting packs, and documentation so leadership has visibility and teams stay aligned.

Skills, capabilities and mindset

• Ambitious and proactive: you see problems before they land, propose solutions, and take ownership.
• Execution-focused: you like getting things done; you close loops and drive to completion.
• Highly organised: strong planning, prioritisation and attention to detail across multiple workstreams.
• A fast learner: you can quickly understand new topics (technical, operational, financial) and become effective without excessive guidance.
• A strong communicator: clear writing, confident speaking, and good stakeholder management; able to operate with professionalism in senior settings.
• Comfortable with ambiguity: you can work without a fixed scope, stay calm under pressure, and make sensible decisions.
• Technologically literate and numerate: confident with digital tools and data; able to work accurately with numbers and spot issues early.
• Continuous improvement oriented: you naturally look for ways to simplify, standardise, and raise quality across the business.

Experience and requirements

• Strong working ability with Excel/Google Sheets, Word/Google Docs, and PowerPoint/Google Slides (building clear packs, trackers, and summaries).
• Good comfort working with budgets and basic financial checks (e.g., verifying totals, reconciling simple trackers, spotting anomalies).
• Experience coordinating multiple parties (internal teams and external stakeholders) and managing deadlines.
• Water or infrastructure sector experience is an advantage, particularly experience working with county government, water service providers, but is not required.
• 3+ years of relevant experience in operations, programme delivery, chief-of-staff/EA+ops, consulting, high-growth start-ups, or similarly fast-paced environment is preferred
• Fluent in English and Kiswahili (written and spoken).
• Nairobi-based, with willingness to travel occasionally as required.