Job Openings at Lions Sightfirst Eye Hospital

Key Responsibilities

Board Meeting Coordination

• Schedule and organize board and committee meetings (Governance, Finance, Development/Fundraising, Program committees, etc.)
• Prepare and distribute board packets, agendas, financial reports, and program updates in advance of meetings using all Electronic means.
• Record accurate minutes; track motions, votes, and action items, following up to ensure completion

Communication & Liaison

• Serve as the central point of contact between board members, CEO/GM through CEO office
• Relay updates on programs, finances, and organizational needs to keep the board informed between meetings
• Support communication flow among board committees, especially fundraising and governance committees

Governance & Compliance Support

• Maintain corporate records: bylaws, board policies, resolutions, minutes, and conflict-of-interest disclosures
• Track board member terms, attendance, and committee participation
• Support compliance with state nonprofit regulations
• Assist with insurance renewals and annual filings as needed

Board Development & Engagement

• Support board recruitment, onboarding, and orientation for new members
• Coordinate board training on nonprofit governance, fiduciary duty, and fundraising responsibilities
• Track board giving and help facilitate board members' fundraising and ambassador activities
• Help plan board retreats and strategic planning sessions

Documentation & Reporting

• Maintain an organized archive of governance documents and historical board records
• Prepare briefing materials and dashboards on progress toward strategic goals
• Support preparation of materials for external audits, grant reporting, or accreditation reviews

Stakeholder & Event Support

• Coordinate board attendance at fundraising events, galas, and donor cultivation activities
• Support relationship-building between CEO/GM, Board members, major donors, and community partners
• Manage correspondence with board members on governance and mission-related matters through CEO/GM office

Qualifications

Required

• Bachelor's degree in nonprofit management, public administration, business, or related field (or equivalent experience)
• 3+ years of experience in nonprofit administration, governance, executive support, or board relations
• Excellent written and verbal communication skills
• Strong organizational skills and high attention to detail
• Discretion in handling confidential board, donor, and organizational information
• Proficiency with office software and board management platforms (e.g., BoardEffect, Diligent, OnBoard)

Preferred

• Experience working directly with a nonprofit board of directors
• Familiarity with nonprofit governance best practices (BoardSource standards, Sarbanes-Oxley-inspired nonprofit policies)
• Knowledge of reporting requirements
• Experience supporting fundraising or development functions
• Notary public certification (a plus)

go to method of application »

Job Purpose

• The Biller is responsible for ensuring accurate, complete, timely, and compliant billing for hospital services. The role supports the hospital revenue cycle by ensuring that all chargeable services are captured, patient accounts are accurately maintained, insurance claims are properly prepared and followed up, and billing-related issues are resolved.

Requirements

Key Duties and Responsibilities

• Generate accurate patient bills for outpatient and inpatient services.
• Ensure consultations, procedures, investigations, medications, consumables, and other chargeable services are captured and billed.
• Verify charges against approved hospital tariffs and investigate billing discrepancies.
• Review patient accounts for completeness before discharge or account closure.
• Prepare invoices, statements, receipts, and other billing documentation as required.
• Verify insurance or medical scheme eligibility and benefit information where applicable.
• Ensure required pre-authorisations are obtained and appropriately documented.
• Prepare and submit accurate insurance and third-party claims within agreed timelines.
• Follow up outstanding, rejected, queried, and denied claims and coordinate corrections and resubmissions.
• Maintain an updated claims follow-up register and support reduction of aged receivables.
• Work closely with clinical, nursing, pharmacy, laboratory, radiology, theatre, medical records, insurance, and finance teams to ensure complete capture of services.
• Identify recurring billing errors, revenue leakage, and process gaps and escalate them appropriately.
• Accurately enter and maintain billing information in the hospital information system.
• Maintain confidentiality of patient, insurance, and financial information.
• Prepare regular billing, claims, reconciliation, outstanding balance, and exception reports.
• Support implementation and continuous improvement of hospital revenue-cycle processes.

Qualifications and Experience

• Bachelor’s Degree or Diploma in Accounting, Finance, Business Administration, Health Administration, or a related field.
• Training or certification in medical billing, insurance claims, healthcare finance, or revenue-cycle management is an advantage.
• Minimum of two (2) years’ relevant experience in hospital billing, medical insurance claims, revenue cycle, healthcare finance, or a related environment.
• Experience with medical insurance and third-party payer processes is strongly preferred.
• Experience using hospital information management or billing systems is preferred.

Required Skills and Competencies

• Strong knowledge of hospital billing and revenue-cycle processes.
• Understanding of medical insurance and claims procedures.
• Good understanding of hospital tariffs, invoicing, reconciliation, and payment processes.
• Proficiency in Microsoft Office applications, particularly Excel, and hospital information systems.
• Strong numerical, analytical, and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage confidential information with integrity.
• Good planning, organization, time management, and follow-up skills.
• Ability to work under pressure and meet billing and claims deadlines.
• High level of professionalism, accountability, and customer service orientation.

Expected Outcomes

• Accurate and complete patient bills generated within required timelines.
• Improved accuracy and timeliness of insurance and third-party claims.
• Reduced claim rejection, denial, and resubmission rates.
• Reduced billing errors and revenue leakage.
• Timely identification and resolution of billing discrepancies.
• Accurate reconciliation of billing records and payments.
• Improved monitoring and follow-up of outstanding patient and insurance balances.
• Reliable billing and claims reports available for management decision-making.
• Improved compliance with approved hospital tariffs, billing procedures, and financial controls.
• Improved patient experience in relation to billing and payment processes.

go to method of application »

Job Purpose

• The Customer Care Officer is responsible for providing professional, compassionate, and timely customer service to patients, caregivers, visitors, and other stakeholders. The role supports a positive patient experience through patient navigation, effective communication, complaint handling, feedback management, and coordination with hospital departments.

Requirements

Key Duties and Responsibilities

• Welcome patients, caregivers, visitors, and other stakeholders professionally and courteously.
• Provide accurate information regarding hospital services, processes, clinics, operating hours, and patient pathways.
• Assist patients with navigation through registration, consultation, investigations, treatment, billing, and other relevant hospital processes.
• Identify delays or barriers affecting patient flow and escalate them to the appropriate department or supervisor.
• Receive and respond to telephone and other approved customer enquiries professionally.
• Direct enquiries and calls to the appropriate departments or personnel.
• Receive patient complaints and concerns respectfully and record them accurately in the approved system or register.
• Resolve routine customer-service issues within delegated authority and escalate clinical, financial, safety, ethical, or complex complaints appropriately.
• Follow up outstanding complaints and support timely closure in accordance with hospital procedures.
• Collect patient feedback through approved surveys, questionnaires, interviews, or other feedback mechanisms.
• Monitor recurring patient concerns and communicate trends to management for service improvement.
• Maintain up-to-date knowledge of hospital services and provide approved patient information materials.
• Liaise with clinical and non-clinical departments to resolve patient concerns and improve patient flow.
• Maintain accurate records of enquiries, complaints, feedback, escalations, and follow-up actions.
• Prepare regular customer-care and patient-experience reports as required.
• Support patient-experience audits, quality-improvement activities, outreach, and approved patient-engagement initiatives.
• Maintain confidentiality of patient and institutional information.
• Do not provide clinical advice, interpret clinical results, or make decisions outside delegated authority.

Qualifications and Experience

• Diploma in Customer Service, Public Relations, Front Office Operations, Business Administration, Health Administration, or a related field.
• Bachelor’s Degree in a relevant field is an advantage.
• Minimum of two (2) years’ experience in customer care, front office, patient relations, or a related service environment.
• Previous experience in a hospital or healthcare setting is strongly preferred.
• Computer literacy and experience using hospital information systems is an advantage.

Required Skills and Competencies

• Strong patient-centred customer-service skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong active listening, empathy, and conflict-management skills.
• Good knowledge of patient flow and hospital service processes.
• Good telephone etiquette and professional front-office skills.
• Proficiency in Microsoft Office and relevant hospital information systems.
• Strong record-keeping and report-writing skills.
• Ability to remain calm, professional, and courteous under pressure.
• Strong problem-solving, coordination, planning, and follow-up skills.
• Fluency in English and Kiswahili; additional languages are an advantage.
• High level of professionalism, integrity, confidentiality, and accountability.

Expected Outcomes

• Positive and professional patient and visitor experience.
• Timely and effective response to patient enquiries and concerns.
• Improved patient navigation and coordination across hospital departments.
• Timely recording, escalation, follow-up, and closure of complaints.
• Reliable patient feedback data available for management review.
• Identification of recurring service issues and contribution to corrective actions.
• Improved patient satisfaction and service quality.
• Accurate and confidential customer-care records.
• Improved communication between patients and hospital departments.
• Consistent compliance with hospital customer-care, confidentiality, and escalation procedures.