Job Openings at Moi Teaching and Referral Hospital

REF: MTRH/HR/02/01/ 2021

Job Purpose:

An officer at this level will report to the Chief Executive Officer.
Director, Commercial Services role is to add value to MTRH's growth activities by identifying new commercial opportunities and managing marketing efforts. Will keep abreast of market trends and dynamics to provide strategic advice to Top Management.
An excellent Director, Commercial Services will have an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organizational abilities.
The goal is to promote and expand the Hospital's commercial activities that will generate revenue and lead to sustainable growth.

Responsibilities:

Responsibilities of Director, Commercial Services include;

• Developing and implementing the Commercial Services Strategy for the Hospital. The Directorate for the time being consist of the following Departments: Private Wing I, Private Wing II, Farewell Home and Resource Mobilization.
• Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share.
• Developing and maintaining an excellent understanding of the Clients to ensure that their needs are being met.
• Resource Mobilization locally and internationally.
• Undertaking Market Research and Analysis and producing BusinessPlans/Recommendations (including all associated costs and forecasted revenue for the business), to ensure that all business development opportunities (new products, services and markets) are optimized.
• Championing and leading each new product or service development, from
• innovation through to successful implementation.
• Ensuring that regular reviews are carried out with customers, to ascertain their needs are met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Develop and implement the Hospital Fundraising Strategy and manage relationships with Partners and Investors.
• Put in place mechanism for continued Monitoring and Evaluation of Resource Mobilization Initiatives.
• Support the rest of the Hospital with Revenues for sustained Health Service Delivery.
• Liaising with relevant Directorates/Departments to ensure that customer needs are met and that customer requirements are fully communicated.
• Maintaining an awareness of external factors (including competitors, government policies/regulations/laws,) which could impact the Directorate; Communicating such information and any subsequent changes/mitigating strategies to the Chief Executive Officer.
• Ensuring that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (KPIs)) in line with Objectives of the Directorate.
• Develop and implement Commercial Strategies according to Hospital Mandate aiming at accelerating growth.
• To be accountable for delivery against agreed financial and service targets and for the effectiveness and efficiency of the Directorate.
• Build and maintain profitable partnerships with stakeholders.
• Monitor performance of commercial activities using key metrics and prepare reports for the Chief Executive Officer on a Quarterly basis.
• Promote a culture of pro-activity, innovation, transparency and collaboration in the Directorate.
• Promote Operational Research Activities within the Directorate.
• Oversee the implementation of Quality Assurance, Quality Management Systems and other ISO Standards the Hospital will implement.
• Ensure the Implementation of Performance Contracts and Rapid Results Initiatives within the Directorate.
• Ensure the Implementation of MTRH 2017-2022 Strategy through Annual Workplans (Directorate, Departmental and Individual Workplans).
• Establish external and internal benchmarks and appropriate KPIs as the basis for demonstrating the quality of Commercial Services provided.
• Approve procurement requests up-to a limit of Kshs 500,000 per request as per the Supplies Manual.

Minimum Requirements:

For appointment to this grade, a candidate must have: -

• Masters in Business Management, Business Administration (MBA)- Accounting or Strategic Management option or any other approved equivalent qualifications from a recognized institution.
• Bachelors Degree in any of the following disciplines; Business Management,
• Entrepreneurship, Commerce (Marketing Option), Business Administration (Finance or Marketing Option), or equivalent qualification from a recognized institution.
• Must have served for at least ten (10) years in a reputable organization in a Senior Management position.
• Business experience of at least three (3) years leading a Directorate or its equivalent with a turnover of Ksh one (1) Billion and above in a year.
• Membership to a relevant professional body with 2020 license and in good standing.
• Certificate in Strategic Leadership Development Programme lasting not less than six (6) weeks from a recognized institution.
• Must have attended Corporate Governance course lasting at least five (5) days or its equivalent from a recognized institution.
• Certificate in computer application skills from a recognized institution.
• Proven experience as commercial director or other relevant role.
• Proven experience in sales and/or marketing and managing relationship with key clients.
• In-depth understanding of market research methods and analysis.
• Solid knowledge of performance reporting and financial budgeting processes.
• Commercial awareness partnered with a strategic mindset.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• A proven track record of accomplishment in Operations Management and Human Resource Management at a senior level.
• A proven track record of Senior Management in retail or other commercial activity with specific profit and loss responsibility.
• Proven experience of writing, managing and monitoring strategic plans and reports.
• A strong entrepreneurial spirit and proven track record in income generation, with the capacity and drive to deliver fresh opportunities.
• Highly organised and flexible in approach.
• Approachable, inspirational and supportive, with the ability to communicate effectively with stakeholders.
• Strong supplier/contractor management and negotiation skills.
• Strong IT skills — MS Office, database skills etc.
• Proven ability to think and act strategically and to develop and implement practical and effective procedures.
• Very strong communication skills, both verbally and in writing.
• Excellent team-working skills.

Competencies

• Resource management skills.
• Managing performance and driving for outcomes.
• Establishing strategic directions.
• Visionary/Leading change.
• Policy development.
• Influencing persuasion and negotiation. vii. Effective communication skills.
• Policy and strategic implementation. ix. Delivery of quality results.
• Risk management.
• Decision-making and problem solving skills

In addition, all applicants MUST attach the following valid documents;

• Kenya Revenue Authority (KRA) Compliance Certificate
• Higher Education Loan Board (HELB) Certificate
• Police Clearance Certificate.
• CRB — Credit Reference Bureau Certificate
• Ethics & Anti-Corruption Commission (EACC) Clearance

SALARY ATTACHED TO SCALE:

MTRH 3: Ksh 193,368 x 14,284 — 208,157 x 14,788 — 222,948 x 15,292— 238,240 x     15,796 — 254,036 x 16,302 — 270,338 x 16,805 -28

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JOB GRADE, MTRH 3

REF: MTRH/HR/01/01/2021

Job Purpose:
An officer at this level will be responsible to the Chief Executive Officer for planning, organizing, coordinating and administration of all Legal Affairs of the Hospital and also serve as the Corporation Secretary.
Director, Legal Services /Cooperation Secretary leads and directs the legal portfolio and establishes robust legal governance frameworks across the Hospital to ensure that the institution’s strategic priorities are achieved and are supported by appropriate legal, policy, regulatory and compliance advise and structures, and that risk is effectively minimized.

Responsibilities:

Director, Legal Services /Corporation Secretary responsibilities include;

• Provide legal counsel and legal litigation services through the development and implementation of legal policy and governance frameworks, and the best mix of internal and external legal services to the Hospital to provide the highest quality legal advice;
• Develop and implement legal policy, regulatory and compliance, and litigation management frameworks to minimize and manage risks, ensure compliance and facilitate reporting requirements;
• Provide innovative, practical and contemporary legal leadership and expertise to resolve significant and complex legal issues on behalf of the Hospital;
• Contribute to strategic planning processes at the Hospital to ensure that plans are informed by high quality legal policy, regulatory and compliance advise to identify, minimize and manage legal risks;
• Direct the research, analysis, interpretation and delivery of high quality strategic and operational legal policy, regulatory and compliance advise and support services;
• Resolve complex and sometimes unchartered legal issues to enable the execution of policy, program and service delivery strategies;
• Anticipate and keep informed of Government direction and the implications for legislation and for Hospital activities to develop and respond to legislation and generate innovative solutions to legal matters which lack precedence;
• Managing the volume and mix of legal, compliance and regulatory demands with the requirement to develop immediate responses to changes in Government priorities
• and anticipate and plan for future requirements while protecting the Hospital reputation;
• Formulating policy and giving guidance on corporate legal matters;
• Conduct investigations of alleged employee misconduct as assigned;
• Coordinate appointments, schedules and interviews for investigations;
• Conduct interviews with the affected parties for the purpose of gathering information regarding alleged incidents;
• Prepares written documentation of investigatory findings and make recommendations to CEO;
• Maintain a variety of complex and confidential files and records (e.g., investigations,case files, legal documents etc.);
• Prepare a wide variety of written materials (e.g. Hospital reports, legal documents, correspondence, etc.) for the purpose of documenting activities, providing written reference and/or conveying information in accordance with the Hospital requirements;
• Ensuring compliance with regional and international instruments;
• Coordinating stakeholders consultations fora;
• Ensuring compliance with principles and values of good corporate governance;
• Providing leadership and ensure efficient and effective resources in the department;
• Reviewing and providing advise on legal risks;
• Providing legal advice on tender documents;
• Reviewing ongoing cases and advise Management accordingly;
• Providing and interpreting legal information;
• Conducting training and disseminate appropriate legal requirements to staff;
• Participating in policy development and Implementation for the Hospital;
• Reviewing and advise Management on legal implications of internal policies and procedures and doubles up as a Company Secretary;
• Reviewing and draft contracts agreements, internal policies and ensure that they are in compliance with all Statutory and Regulatory requirements;
• Managing litigation and review progress of outstanding litigations, liaising and managing external lawyers for the Hospital;
• Managing and administering the corporate legal documentation and procedures;
• Coordinating external legal mandates to investigate and resolve potential legal issues with regard to financial instruments issued by donors;
• Developing the Hospital's copyright and related policies;
• Developing and ensuring compliance with the Hospital's collaboration and partnership policy framework and strategy;
• Participating in the formulation of the Board's annual plans, programs, projects and budgets;
• Capacity development and Performance management; and
• Managing quality standards and procedures
• Acting as adviser to the Board; on good practice in corporate governance, e.g. giving guidance on the legal implications of the way it discharges its duties, runs meetings, and makes decisions
• Liaising with Auditors, Lawyers, Tax advisers, Bankers and shareholders on Board Governance issues;
• Ensuring compliance obligations under relevant laws and requirements of regulatory authorities are met;
• Managing board processes — board and committee papers and circulation of agendas, minutes, discussion papers, proposals for the board and its committees
• Promoting the compliance framework to safeguard the integrity of the organization;

STRATEGIC KEY ROLES

• Provide guidance to the Board on their duties and responsibilities on matters of corporate governance;
• Assist the Board in carrying out induction, Board Evaluation, Governance and Legal Audit of the Organization;
• Ensure timely preparation and circulation of Board and Committee papers;
• Be the custodian of the Hospital Seal;
• Ensure annual returns are promptly filed with relevant authorities.

Minimum Requirements

For appointment to this grade, a candidate must have: -

• Served in senior relevant position in the Public or Private for a minimum period of ten (10) years, five (5) of which must have been as a Judge of the High Court or Advocate of the High Court or assistant Corporate Secretary.
• Master's degree in law or any other relevant and equivalent qualifications from recognized institution.
• Bachelors of Law (LLB) degree from a recognized institution.
• Postgraduate diploma in law from Kenya School of Law.
• Membership to the Law Society of Kenya (LSK) and the Institute of Certified Public Secretaries of Kenya (CPS-K) in good standing.
• Must have been admitted to the bar as an advocate of the High Court of Kenya and Commissioner of Oaths.
• Certificate in Strategic Leadership Development Programme lasting not less than six (6) weeks from a recognized institution.
• Must be ISO trained.
• Must be a trained mediator
• Ability to read and interpret documents such as legal documents, bargaining unit contracts, governmental regulations and procedure manuals.
• Working knowledge of corporate and securities law.
• Certificate in computer application skills from a recognized institution.

Competencies

• Resource management skills.
• Managing performance and driving for outcomes.
• Establishing strategic directions.
• Visionary/Leading change.
• Policy development.
• Influencing persuasion and negotiation. vii. Effective communication skills.
• Policy and strategic implementation. ix. Delivery of quality results.
• Risk management.
• Decision-making and problem solving skills

In addition, all applicants MUST attach the following valid documents;

• Kenya Revenue Authority (KRA) Compliance Certificate
• Higher Education Loan Board (HELB) Certificate
• Police Clearance Certificate.
• CRB — Credit Reference Bureau Certificate
• Ethics & Anti-Corruption Commission (EACC) Clearance

SALARY ATTACHED TO SCALE:

MTRH 3: Ksh 193,368 x 14,284 — 208,157 x 14,788 — 222,948 x 15,292— 238,240 x     15,796 — 254,036 x 16,302 — 270,338 x 16,805 -287,143x 17,307 — 3041450x17,813 — 22,263x17,813 — 340,076x18,317 358,393x19,325 — 378,725. Max.