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Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in 1865. Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area.
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Job Summary:
The selected candidate will be in Managed services environment providing technical Support and in the CS Core domain handing ZTE Core CS Equipment i.e. ZTE MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC. Experience in Telco-Cloud or NFV will be an added advantage.
Main activities are listed but not limited to below:
- Core CS nodes software upgrades/updates
- Second level Support for Core CS UMTS and LTE ZTE equipment’s including equipment surveillance, operations and configurations
- Configuration Management (generate and implement data transcript)
- Ensure Service levels and MTTR are upheld within the Customer Network by providing leadership in troubleshoot and fault restoration.
- Performance Management. Perform ZTE CS Core network performance and optimization activities to ensure network KPI’s and maintained and/or improved on agreed thresholds
- Technical Capability development, training and knowledge transfer for CS Core Team in ZTE Install base
- Coordinate Level 1/2/3 technical support; Ensure proper customer follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for system components. Manage customer communication to get closure agreement on solved tickets.
- Preventive maintenance & Operational Instructions, processes and documentation
JOB DESCRIPTION:
Staff support for ZTE MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC on Project Activities, Customer Complaints, Operation, Preventive and CorrectiveMaintenance. Staff required ensuring all the operational stability and healthiness of the ZTE Core nodes towards Excellence Customer Experience (ECE).
MAJOR DUTIES AND RESPONSIBILITIES:
- Must be equipped with minimum 2 years ZTE product knowledge
- Outage handling on core network and service recovery within MTTR of
- Perform inter-connect testing for new POI.
- Coordinate all migration activities according OPS SOPP
- Coordinate all activities involving vendors’ intervention in Customer network.
- Perform Health Check on all ZTE Core Switch nodes on regular basis.
- Responsible for node acceptance for all new ZTE Core switch nodes.
- Be proactively involved in all network improvement activities.
- To introduce and conduct technical training to team member and counterparts.
- To ensure MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC network availability at all time.
- Software & hardware upgrade, software patches and network optimization.
- To perform Critical WO on MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC Configuration Data.
- Trouble shoots on HW/SW fault for MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC Node.
- To perform and track on Preventive Maintenance on MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC Node.
- To liaise with counterparts on design issue and improvement.
- Efficient and consistent reporting on activities related to MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC.
- To track, record and document on all info related to MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC.
- Follow up with vendors on any related issue regarding MSS/MGW/HLR/STP/MNP/EIR/HLR/SBC.
- Complete the Expansion Activity (Sigtran, IuCS, and IP Pool) in house.
- Complete the End to end core project involved and maintain record for the same.
- Support other department to improve system improvement.
- Core network Migration Support.
- Hardware/Software fault diagnosis & rectification.
- Provide Network support operation and maintenance processes and their implementation.
- Improve network daily task and automation for new technology
Expectations:
- To support on new or existing project work
- To monitor on access/security in GSM areas (logical/physical).
- To escalate to Operations Director /SLM Core Manager for any issues or on any unsolved matters.
- To report weekly on running activity related to GSM.
- To report on KPI on weekly/monthly basis.
- To track on hardware especially related to processing before service impact.
- To ensure all Operation and Maintenance job/achievement follows dept KPI requirement.
- It is important that you have at least a tertiary level qualification in Engineering, Technology, IT, Computer science or Management field or hold a professional qualification from a recognised body, though extensive relevant experience may be considered in place of this
- For this role it is important for you to constantly have a customer mindset ie able to think and react in ways that will be beneficial or cause least disruption to ourcustomers
- You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
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At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Job Summary
- System Administration & Maintainence-OSS Nodes support (E///, ZTE, Nokia-Netact,TXN Server (SOME/SAM/Cacti..etc)
- Respond to NOC TTs for all OSS related nodes as per Fault Management process. This involves OSS related Faults Analysis ,Troubleshooting and Rectification. This involves onsite or Remote support for hardware or software related faults
- Support all OSS users for issues/problems raised by individual users
- Followup on TT with Care, ZTE, E/// and third party support
- Escalation support with Care, E///, ZTE and other third party for open TTs
- Laision for HP,ORACLE, EMC and other third party elements for related support and trouble management
- Hardware Diagnostic
- Hardware Inventory and reconciliation
- Hardware Replacement and local coordination, Site access to vendor, arranging for passive elements like cables patch cords etc. for upgrades, new NE etc.
- Server Hard Reboot
- Isolate and Fix Local LAN/POWER issues for all servers/OSS/NMS/EMS
- Follow up / Resolve OSS nodes Connectivity issues due to internal failures
- Preventive Maintenance for all OSS Nodes/servers
- Performe Health Check,analysis and corrections as part of preventive maintenance.
- Scheduling & execution of OSS Nodes Audits /Planned Activies /AuditsSite visit (execution by onsite engineer where & when required)
- OSS Systems Backup
- Perform OSS systems backup as per shared BISP procedure
- Provide backup media / storage as per system backup requirements (onsite & remote)
- Insert / remove tapes on tape library/drive as may be applicable for each system
- Backup Restoration (All Systems) when required
- Initiate request and coordinate for system backup restoration during Emergency recovery.
- Verify required functionality has been restored
- User Management
- User Ids Creation / deletion – Management/Troubleshooting on OSS Systems
- User Ids Creation / deletion – Management/Troubleshooting on NEs
- Software Updates/Upgrades
- Supporting FNI & Mass SW upgrades (Change delivery / Ontop CD installation)
- Supporting on Major Hardware upgrades / SW updates. This involves thorough vetting during New OSSRAN domain. This involves environmental ,power, earthing, redundancy , Hardware, software level checks etc
- Technical notes implementation / changes recommended by Vendors.
Qualifications & competence
- Bsc in IT/ computer science /Engineering related fields or equivalent.
- IT related systems certifications
- 2-5 years work experience.
- Able to operate in a performance driven organization
- Works under general supervision. Follows established procedures; work is reviewed for soundness of technical judgment, overall adequacy and accuracy. Some latitude for independent judgment Knowledge about and at best experience with project management
- Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.
- Ability to identify problems at an early stage and solve them effectively
- Well-developed listening, communication and decision-making skills
- Ability to influence people from different levels of the organization
Required skills
- Business awareness; Strong analytical skills and problem-solving skills; Excellent planning skills; High personal standards and goal oriented; Excellent interpersonal skills; Excellent and effective communications skills, both orally and in writing
- Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus
go to method of application »
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
- E2E Fault Management
- Second level RAN (BSCs, RNCs, 2G,3G,LTE BTSs, Megamon, TCSM) related Faults Analysis ,Troubleshooting and Rectification. This involves onsite or Remote support for hardware or software related faults
- Daily RAN nodes Health Checks and corrections of faults/anomalies detected.
- RAN nodes Replaceable Faulty Units (Hardware Fault )-replacement onsite or Remote support
- Supporting in multi domains faults troubleshooting and rectification. This involves closely working with other domains e.g Transmission, PACO, NPO domains.
- System Alarm Clearance proactively to avoid outage
- RAN Nodes Software levels management
- Software management of RAN nodes, SW road map alignment, FNI and Mass rollout planning and implementation.
- Emergency faults management & CARE governance
- CARE Governance which have breached SLA or where no positive response/ progress received from CARE side. Ensure artifact, logs and all CARE related information is shared ontime to avoid delays in CARE escalated faults investigations & resolutions
- Raising & Handling Emergency CARE Tickets
- Remote Login for Care/TSG
- BSS RCAs Managemnet Preparation ;Reporting ; followup for recommendations closure
- SLA violation notification/ Escalation
- Care Case Handling
- RAN Network Elements & Nodes Planned activities, projects acceptance
- To ensure thorough vetting during New BSCs, RNCs or any other Nodes in RAN domain. This involves environmental ,power, earthing, redundancy , Hardware, software level checks etc
- Support MC Activities & Project execution
- Planned activity implementation
- Support TSG and customer complaint resolution
- Support for all complaints raised by TSG/NPO
- Closure of BSS related complaints e.g silent calls
- Testing & Confirmation of TS Escalated cases
- Cross- Functional Fault Coordination with other teams
- Follow up/ life cycle of WO/TT with FOPS & 3PP Infra Vendors
- Follow up/Coordinate with AM, Txn, CM & NSS
- Handling Network and technical queries and dissemination of key learnings to Field Operations Team
- Megamon Tool setup and network tracing
- Problem Management & tracking of repetative failures
- Tracking and followup with different functions for closure of TT
- Backup Management
- Fall back & BSS BCP Plan /implementation
- NW database management
- Updated N/W diagram /Designs / Lernings Info to be made avl
- FM reports are stored in database shared drives
- RAN nodes User Access Management
- BSS Preventive Manintenance & Audits
- Scheduled RAN Nodes Planned Activies /Audits
- Configuration Management & Testing
- AMR implementation (from BSC to TCSM complete)
- BSC/RNC Capacity Modification -BCSU removal – Deletion of all definitions attached to the BCSU
- BSC/RNC CD Implementation
- BSC/RNC Migration from one MSC to Other MSC
- BSC/ RNCSoftware Upgrade
- BTS & RF Parameter Change;
- BTS Name Change & MR Update
- BTS Sites Rehoming
- BTS Software Upgrade
- Cabinet Expansion/Segmentation
- Cascading Changes (Separate E1)
- CD Implementation in rest BSC’s/RNCs
- Adjacency Audit
- Cell level GPRS/EDGE definition
- Ext Alarms Definition
- FNI execution with vendor support
- Frequency Plan implementation (New Plan Creation & Activation of the Exisitng Plan)
- GB Capacity Modification
- GENA Y/N Toggling
- Neighbour Addtion/Deletion
- New GB Definition
- New Feature Implementation like intelligent BTS Shut Down
- New Sites Creation
- Old Sites Deletion
- Pilot CD Implementation
- Pilot SW Implementation
- RF Parameter Changes (Mal,Ho …etc)
- Sector Addtion/Deletion
- Site Naming Change (ZZ && ZQ&&ZL)
- Support to Extend the ET for the New Sites/TCSM/GB
- SW update management and tracking
- SW Upgradation and Features Modification RAN Nodes
Qualifications & competence
- Bsc in Telecommunication/ Electrical & Electronics/ computer science /Engineering related fields or equivalent.
- 2-5 years work experience.
- Able to operate in a performance driven organization
- Works under general supervision. Follows established procedures; work is reviewed for soundness of technical judgment, overall adequacy and accuracy. Some latitude for independent judgment Knowledge about and at best experience with project management
- Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.
- Ability to identify problems at an early stage and solve them effectively
- Well-developed listening, communication and decision-making skills
- Ability to influence people from different levels of the organization
Required skills
- Business awareness; Strong analytical skills and problem-solving skills; Excellent planning skills; High personal standards and goal oriented; Excellent interpersonal skills;
- Excellent and effective communications skills, both orally and in writing
- Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus
go to method of application »
Job Summary:
The selected candidate will be in Managed services environment providing technical leadership and mentorship/knowledge transfer in the PS Core domain handing ERICSSON Core PS Equipment i.e. ERICSSON SGSN/MME/GGSN/EPG/SGW/SAPC/SACC/DNS.
- You will be responsible for the operation, maintenance and daily checks of the Nodes as well as trouble shooting, resolving and escalating any issues within the Packet Core and Packet Data Services.
- You will be required to detail plan, implement, support and maintain the Core Edge, 3G, and LTE technologies. You will also be required to support in co-design, implementation and deployment of the ancillary networks that surround the Core Networks, such as MPBN,Access Network, IN Network, CS Core Network and Data Products.
- You must have at least 4 years experience in UNIX/Linux administration, and at least 3 years integration and support experience in Ericssson 2G/3G/4G Data Technologies.
- Knowledge of Ericsson MPBN and Cisco CCNA is an added advantage.
Main activities are listed but not limited to below:
- Core PS nodes software upgrades/updates
- Second level Support for PS Core EDGE/UMTS and LTE of Ericsson Vendor equipments – including equipment surveillance, operations and configurations
- Configuration Management (generate and implement data transcript)
- Ensure Service levels and MTTR (Mean Time To Restore) are upheld within the Customer Network by providing leadership in troubleshooting and fault restoration.
- Perform Ericsson PS Core network performance and optimization activities to ensure network KPI’s are maintained and/or improved on agreed thresholds
- Technical Capability development, training and knowledge transfer for PS Core Team in the Ericsson Packet Core and MPBN enviroment
- Coordinate Level 1/2 technical support; Ensure proper Customer follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for the relevant system components.
- Manage equipment Vendor and Customer communication to get closure agreement on raised complaints and tickets.
- Preventive maintenance, Operational Instructions, and Processes Documentation
JOB DESCRIPTION:
To manage and support the ERICSSON SGSN/MME/GGSN/EPG/SGW/SAPC/SACC/DNS
on Project Activities, Customer Complaints, Operation, Preventive and Corrective Maintenance. Staff is required to ensure the operational stability and health of the Packet Core nodes for Excellent Customer Experience (ECE).
- MAJOR DUTIES AND RESPONSIBILITIES:.
- You will be responsible for the operation, maintenance and daily checks of the Packet Core Nodes as well as trouble shooting, resolving and escalating any issues within the Packet Core and Packet Data Services.
- You will be required to detail plan, implement, support and maintain the core Gprs/ Edge, 3G/Hsdpa/Hsupa and LTE technologies.
- You will also be required to support in co-design, implementation and deployment of the ancillary networks that surround the Core Networks, such as MPBN,Access Network, IN Network, CS Core Network and Data Products.
- Closure of assigned TTs and Customer Complaints within SLA
- Define E2E Data Performance Measurement Strategy – what to measure specific to Data (Handset, RAN, SGSN,MME, EPG(SGW/PGW), Content Optimization) and Data Services (email, web-browsing, video), to understand customer experience and use this to drive network and engineering actions for KPI improvement.
- Determine correlation- dependencies between Application- Packet Core – RAN KPIs (Radio Access Network) – Handsets as well as the IP transport Network.
- Performing Software and Hardware updates and upgrades on Packet core nodes
- Follow-up, tracing & verification of packet core Work Orders execution.
- Ensuring data integrity of daily outage tracker on for packet core incidents
- Preparation and Validation of Incident report and Cause Analysis for Packet Core incidents
- Folloup & timely delivery of dump requirements from Other Domains (RA,IT etc)
- Verification and followup for timely closure of domain TTs
- Conducting daily domain review of domain KPI’s and associated reports, Raising issue to relevant Teams to fix any Dips.
- Participate in Emergency handling
- Provide local domain support to TSG (1st Level Engineering Team) and NOC
- Surveillance/Local Monitoring of domain nodes ( SGSN, GGSN, SAPC, SACC etc)
- Spare and inventory management for Packet core nodes
- Customer Interface for Packet Core
- Review of daily Health check, Active alarms & hardware fault reports for Packet core nodes.
Secondary Roles
Staff needs to fulfil the following additional requirement:
- Participation in Weekly Core Review meetings
- Review of domain CSR’s with the Equipment Vendors.
- Review and participation in weekly review of Health Checks and Preventive Maintenance scripts for Packet core nodes( SGSN, GGSN, SAPC,SACC).
- Planning of new Products/Platforms/Nodes/Sites implementation for packet core domain
- Verification and followup for Backup trackers for Packet core domain
- Support Ericsson MPBN and IP requirements if required
- Create PowerPoint and Graphing representations of MPBN and Packet-Core KPIs, Interface Utilization and System Utilization on a Weekly basis
- Support of new Packet Core nodes/products – ATPs, SITs and UATs
- Packet Core CRF ( Configuration Request Form ) Preparations and CR presentation in CMB (change management board), CR creation in PT4 online tool
- To support Other Vendors (BSC & RNC, HLR,HSS,MSC,Mediation,IN) network if required
Expectations:
- To support on new or existing project work
- To monitor on access/security in Packet Core Equipment (logical/physical).
- To escalate to Operations Director /SLM Core Manager for any issues or on any unsolved matters.
- To report weekly on running activity related to Packet Core.
- To report on KPI on weekly/monthly basis.
- To track on hardware and software utilization and health before service impact.
- To ensure all Operation and Maintenance job/achievement are within KPI requirements.
Job Requirement
- Bachelor’s in Engineering/Computer Science/ with 8-10 Yrs of experience or above
- Strong IP skills (Cisco IP Certification CCNA) & Hands On experience in Ericsson MPBN (Switches Routers&Firewalls)
- You must have at least 4 years experience in UNIX administration, Linux and at least 3 years integration and support experience in 2G/3G/4G Ericsson data technologies.
- Must have worked on Various Vendors on SGSN,MME,EPG,SGW,SAPC,SACC,IPWorks, TIC(Peer AP) Cacti and especially Ericsson PACO.
- Added Advantage if Knowledge on Huawei and ZTE PACO.
- Good logical and analytical understanding
- Team player with good interpersonal skills
- Demonstrate adaptability & learning ability in new technological area
- Process orientation
- Willingness to learn, share knowledge and transfer competence
- Good verbal and written communication
go to method of application »
Job Summary:
The selected candidate will be in Managed services environment providing technical leadership and mentorship/knowledge transfer in the PS Core domain handing ERICSSON Core PS Equipment i.e. ERICSSON SGSN/MME/GGSN/EPG/SGW/SAPC/SACC/DNS.
- You will be responsible for the operation, maintenance and daily checks of the Nodes as well as trouble shooting, resolving and escalating any issues within the Packet Core and Packet Data Services.
- You will be required to detail plan, implement, support and maintain the Core Edge, 3G, and LTE technologies. You will also be required to support in co-design, implementation and deployment of the ancillary networks that surround the Core Networks, such as MPBN,Access Network, IN Network, CS Core Network and Data Products.
- You must have at least 4 years experience in UNIX/Linux administration, and at least 3 years integration and support experience in Ericssson 2G/3G/4G Data Technologies.
- Knowledge of Ericsson MPBN and Cisco CCNA is an added advantage.
Main activities are listed but not limited to below:
- Core PS nodes software upgrades/updates
- Second level Support for PS Core EDGE/UMTS and LTE of Ericsson Vendor equipments – including equipment surveillance, operations and configurations
- Configuration Management (generate and implement data transcript)
- Ensure Service levels and MTTR (Mean Time To Restore) are upheld within the Customer Network by providing leadership in troubleshooting and fault restoration.
- Perform Ericsson PS Core network performance and optimization activities to ensure network KPI’s are maintained and/or improved on agreed thresholds
- Technical Capability development, training and knowledge transfer for PS Core Team in the Ericsson Packet Core and MPBN enviroment
- Coordinate Level 1/2 technical support; Ensure proper Customer follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for the relevant system components.
- Manage equipment Vendor and Customer communication to get closure agreement on raised complaints and tickets.
- Preventive maintenance, Operational Instructions, and Processes Documentation
JOB DESCRIPTION:
To manage and support the ERICSSON SGSN/MME/GGSN/EPG/SGW/SAPC/SACC/DNS
on Project Activities, Customer Complaints, Operation, Preventive and Corrective Maintenance. Staff is required to ensure the operational stability and health of the Packet Core nodes for Excellent Customer Experience (ECE).
MAJOR DUTIES AND RESPONSIBILITIES:.
- You will be responsible for the operation, maintenance and daily checks of the Packet Core Nodes as well as trouble shooting, resolving and escalating any issues within the Packet Core and Packet Data Services.
- You will be required to detail plan, implement, support and maintain the core Gprs/ Edge, 3G/Hsdpa/Hsupa and LTE technologies.
- You will also be required to support in co-design, implementation and deployment of the ancillary networks that surround the Core Networks, such as MPBN,Access Network, IN Network, CS Core Network and Data Products.
- Closure of assigned TTs and Customer Complaints within SLA
- Define E2E Data Performance Measurement Strategy – what to measure specific to Data (Handset, RAN, SGSN,MME, EPG(SGW/PGW), Content Optimization) and Data
- Services (email, web-browsing, video), to understand customer experience and use this to drive network and engineering actions for KPI improvement.
- Determine correlation- dependencies between Application- Packet Core – RAN KPIs (Radio Access Network) – Handsets as well as the IP transport Network.
- Performing Software and Hardware updates and upgrades on Packet core nodes
- Follow-up, tracing & verification of packet core Work Orders execution.
- Ensuring data integrity of daily outage tracker on for packet core incidents
- Preparation and Validation of Incident report and Cause Analysis for Packet Core incidents
- Folloup & timely delivery of dump requirements from Other Domains (RA,IT etc)
- Verification and followup for timely closure of domain TTs
- Conducting daily domain review of domain KPI’s and associated reports, Raising issue to relevant Teams to fix any Dips.
- Participate in Emergency handling
- Provide local domain support to TSG (1st Level Engineering Team) and NOC
- Surveillance/Local Monitoring of domain nodes ( SGSN, GGSN, SAPC, SACC etc)
- Spare and inventory management for Packet core nodes
- Customer Interface for Packet Core
- Review of daily Health check, Active alarms & hardware fault reports for Packet core nodes.
Secondary Roles
Staff needs to fulfil the following additional requirement:
- Participation in Weekly Core Review meetings
- Review of domain CSR’s with the Equipment Vendors.
- Review and participation in weekly review of Health Checks and Preventive Maintenance scripts for Packet core nodes( SGSN, GGSN, SAPC,SACC).
- Planning of new Products/Platforms/Nodes/Sites implementation for packet core domain
- Verification and followup for Backup trackers for Packet core domain
- Support Ericsson MPBN and IP requirements if required
- Create PowerPoint and Graphing representations of MPBN and Packet-Core KPIs, Interface Utilization and System Utilization on a Weekly basis
- Support of new Packet Core nodes/products – ATPs, SITs and UATs
- Packet Core CRF ( Configuration Request Form ) Preparations and CR presentation in CMB (change management board), CR creation in PT4 online tool
- To support Other Vendors (BSC & RNC, HLR,HSS,MSC,Mediation,IN) network if required
Expectations:
- To support on new or existing project work
- To monitor on access/security in Packet Core Equipment (logical/physical).
- To escalate to Operations Director /SLM Core Manager for any issues or on any unsolved matters.
- To report weekly on running activity related to Packet Core.
- To report on KPI on weekly/monthly basis.
- To track on hardware and software utilization and health before service impact.
- To ensure all Operation and Maintenance job/achievement are within KPI requirements.
Position Requirements/Merits
- Bachelor’s in Engineering/Computer Science/ with 8-10 Yrs of experience or above
- Strong IP skills (Cisco IP Certification CCNA) & Hands On experience in Ericsson MPBN (Switches Routers&Firewalls)
- You must have at least 4 years experience in UNIX administration, Linux and at least 3 years integration and support experience in 2G/3G/4G Ericsson data technologies.
- Must have worked on Various Vendors on SGSN,MME,EPG,SGW,SAPC,SACC,IPWorks, TIC(Peer AP) Cacti and especially Ericsson PACO.
- Added Advantage if Knowledge on Huawei and ZTE PACO.
- Good logical and analytical understanding
- Team player with good interpersonal skills
- Demonstrate adaptability & learning ability in new technological area
- Process orientation
- Willingness to learn, share knowledge and transfer competence
- Good verbal and written communication
go to method of application »
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
- E2E Fault Management
- Second level RAN (BSCs, RNCs, 2G,3G,LTE BTSs, Megamon, TCSM) related Faults Analysis ,Troubleshooting and Rectification. This involves onsite or Remote support for hardware or software related faults
- Daily RAN nodes Health Checks and corrections of faults/anomalies detected.
- RAN nodes Replaceable Faulty Units (Hardware Fault )-replacement onsite or Remote support
- Supporting in multi domains faults troubleshooting and rectification. This involves closely working with other domains e.g Transmission, PACO, NPO domains.
- System Alarm Clearance proactively to avoid outage
- RAN Nodes Software levels management
- Software management of RAN nodes, SW road map alignment, FNI and Mass rollout planning and implementation.
- Emergency faults management & CARE governance
- CARE Governance which have breached SLA or where no positive response/ progress received from CARE side. Ensure artifact, logs and all CARE related information is shared ontime to avoid delays in CARE escalated faults investigations & resolutions
- Raising & Handling Emergency CARE Tickets
- Remote Login for Care/TSG
- BSS RCAs Managemnet Preparation ;Reporting ; followup for recommendations closure
- SLA violation notification/ Escalation
- Care Case Handling
- RAN Network Elements & Nodes Planned activities, projects acceptance
- To ensure thorough vetting during New BSCs, RNCs or any other Nodes in RAN domain. This involves environmental ,power, earthing, redundancy , Hardware, software level checks etc
- Support MC Activities & Project execution
- Planned activity implementation
- Support TSG and customer complaint resolution
- Support for all complaints raised by TSG/NPO
- Closure of BSS related complaints e.g silent calls
- Testing & Confirmation of TS Escalated cases
- Cross- Functional Fault Coordination with other teams
- Follow up/ life cycle of WO/TT with FOPS & 3PP Infra Vendors
- Follow up/Coordinate with AM, Txn, CM & NSS
- Handling Network and technical queries and dissemination of key learnings to Field Operations Team
- Megamon Tool setup and network tracing
- Problem Management & tracking of repetative failures
- Tracking and followup with different functions for closure of TT
- Backup Management
- Fall back & BSS BCP Plan /implementation
- NW database management
- Updated N/W diagram /Designs / Lernings Info to be made avl
- FM reports are stored in database shared drives
- RAN nodes User Access Management
- BSS Preventive Manintenance & Audits
- Scheduled RAN Nodes Planned Activies /Audits
- Configuration Management & Testing
- AMR implementation (from BSC to TCSM complete)
- BSC/RNC Capacity Modification -BCSU removal – Deletion of all definitions attached to the BCSU
- BSC/RNC CD Implementation
- BSC/RNC Migration from one MSC to Other MSC
- BSC/ RNCSoftware Upgrade
- BTS & RF Parameter Change;
- BTS Name Change & MR Update
- BTS Sites Rehoming
- BTS Software Upgrade
- Cabinet Expansion/Segmentation
- Cascading Changes (Separate E1)
- CD Implementation in rest BSC’s/RNCs
- Adjacency Audit
- Cell level GPRS/EDGE definition
- Ext Alarms Definition
- FNI execution with vendor support
- Frequency Plan implementation (New Plan Creation & Activation of the Exisitng Plan)
- GB Capacity Modification
- GENA Y/N Toggling
- Neighbour Addtion/Deletion
- New GB Definition
- New Feature Implementation like intelligent BTS Shut Down
- New Sites Creation
- Old Sites Deletion
- Pilot CD Implementation
- Pilot SW Implementation
- RF Parameter Changes (Mal,Ho …etc)
- Sector Addtion/Deletion
- Site Naming Change (ZZ && ZQ&&ZL)
- Support to Extend the ET for the New Sites/TCSM/GB
- SW update management and tracking
- SW Upgradation and Features Modification RAN Nodes
Qualifications & competence
- Bsc in Telecommunication/ Electrical & Electronics/ computer science /Engineering related fields or equivalent.
- 2-5 years work experience.
- Able to operate in a performance driven organization
- Works under general supervision. Follows established procedures; work is reviewed for soundness of technical judgment, overall adequacy and accuracy. Some latitude for independent judgment Knowledge about and at best experience with project management
- Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.
- Ability to identify problems at an early stage and solve them effectively
- Well-developed listening, communication and decision-making skills
- Ability to influence people from different levels of the organization
Required skills
- Business awareness; Strong analytical skills and problem-solving skills; Excellent planning skills; High personal standards and goal oriented; Excellent interpersonal skills;
- Excellent and effective communications skills, both orally and in writing
- Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus
Method of Application
Use the link(s) below to apply on company website.
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