Job Openings at Q-Sourcing Servtec Group

Job Purpose

• The Sales & Marketing Manager is the commercial lead for the Kenyan market across both Trading and Manufacturing divisions. The role involves owning Kenya revenue performance, leading the local sales team, improving pipeline visibility through CRM, strengthening retention of key B2B accounts, and directing digital demand-generation strategy. This is a field-heavy, commercially intensive role.

Key Responsibilities

Sales Leadership & Revenue Growth

• Own monthly, quarterly, and annual sales targets for Kenya across both Trading and Manufacturing divisions.
• Lead, coach, and performance-manage the Kenya sales team across branches and territories.
• Drive a structured sales process: prospecting → qualification → site visit → proposal → negotiation → close → retention.
• Conduct regular branch visits, joint client calls, and weekly pipeline reviews.
• Develop growth plans for key sectors: dairy, food processing, hospitality, construction, pharmaceutical, and industrial fabrication.
• Identify and convert new business opportunities across both stock-driven trading sales and project-based fabrication sales.
• Improve forecasting accuracy and commercial visibility through disciplined CRM use.

Key Account Management & Retention

• Own strategic relationships with major accounts and high-potential industrial prospects.
• Segment accounts by value, growth potential, and churn risk, and manage accordingly.
• Build and maintain a top-account retention plan with clear call cadence and follow-up ownership.
• Reactivate dormant accounts through structured win-back campaigns.
• Track churn causes and proposes corrective action.

Manufacturing & Technical Commercial Development

• Grow fabrication and project business, including tanks, custom stainless fabrication, and architectural work.
• Lead first-round technical-commercial discovery with clients before handover to engineering or production.
• Engage credibly on stainless steel grades, finishes, and application fit.
• Support the sales team in qualifying opportunities as stock sales, fabricated solutions, or hybrid offers.

Digital Marketing — Strategy & Performance Oversight

• Define digital marketing strategy across Meta Ads, WhatsApp Business, Google Ads, SEO, and LinkedIn.
• Set channel objectives by division and monthly KPIs: lead volume, cost per lead, conversion, and ROAS.
• Review campaign performance weekly and redirect spend based on results.
• Ensure all digital leads are routed quickly, tracked in CRM, and followed through to close.
• Line-manage the Digital Marketing team.

Sales Operations, CRM Discipline & Reporting

• Enforce weekly CRM updates, pipeline hygiene, and opportunity-stage consistency.
• Chair a weekly commercial review: pipeline, forecast, branch performance, and churn risk.
• Submit accurate weekly and monthly sales reports to the COO.
• Use CRM data to identify underperformance, pipeline gaps, and coaching needs.

Cross-Functional Leadership

• Work closely with Branch Managers, Operations, Procurement, Finance, and Manufacturing.
• Escalate issues affecting conversion, fulfilment, margin, and customer satisfaction.
• Coordinate with finance on customer credit issues and collections risk.

Qualification and Experience

Education

• Bachelor’s degree in business, Marketing, Engineering, Commerce, or a related field.

Experience

• 5–10+ years of B2B sales experience in manufacturing, industrial distribution, steel, engineering products, or related sectors.
• At least 3 years in a leadership role managing salespeople, branches, or key commercial accounts in Kenya.
• Proven ability to manage both new business acquisition and account retention.
• Working knowledge of CRM-based pipeline management.
• Experience selling stainless steel, metal products, or fabrication services is a strong advantage.
• Existing relationships within Kenya’s industrial, construction, hospitality, dairy, or food-processing sectors is a strong advantage.

Technical Skills

• Sufficient technical credibility to discuss stainless steel grades, finishes, and fabrication applications.
• Strong commercial judgment: pricing discipline, deal qualification, and forecast ownership.
• Strategic understanding of digital lead generation.
• Proficiency in Microsoft Office and CRM systems.

Core Competencies

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Strategic thinking and problem-solving skills.
• Results-oriented with a strong sense of accountability.
• Field-oriented and comfortable with substantial travel (40–60% in the field).

Additional Requirements

• Valid driving license and willingness to travel regularly across Kenya.
• Strong English communication skills; Kiswahili is a practical advantage.

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Job Purpose

• We are seeking a versatile and proactive IT & Zoho Systems Administrator to manage our day-to-day IT infrastructure, provide end-user technical support, and take ownership of our Zoho One enterprise ecosystem. You will be responsible for maintaining smooth office technology operations spanning network infrastructure, hardware systems, CCTV, and mobile devices—while serving as our internal Zoho specialist. You will play a key role in expanding our adoption of Zoho One applications, optimizing business workflows, and ensuring maximum ROI from our software stack.

Key Responsibilities

Zoho One Administration & Optimization

• Manage user permissions, security settings, module configurations, and data integrity across all deployed Zoho One applications.
• Build custom workflows, field validations, automation rules, blueprint processes, and custom reporting/dashboards to streamline company operations.
• Assess current operational bottlenecks and gradually roll out additional Zoho One applications to replace manual processes and maximize platform utilization.
• Customize application interfaces and maintain connections/APIs between Zoho apps and internal business tools.
• Train employees on proper Zoho usage and develop best-practice documentation to promote organization-wide system adoption.

User Support & Helpdesk Services

• Act as the primary point of contact for technical support, logging, prioritizing, and resolving hardware, software, and network issues reported by staff.
• Set up user accounts, configure email profiles, grant system permissions, and handle IT asset provisioning for new hires, as well as safe offboarding for departing employees.
• Diagnose and resolve daily desktop application, operating system, printing, and connectivity problems efficiently.

Hardware & MDM Administration

• Provision, maintain, and service company hardware including laptops, desktop computers, mobile phones, and peripherals.
• Enforce corporate security policies, deploy software updates, manage application access, and maintain device inventory using MDM solutions.
• Oversee office CCTV camera systems, access control systems, and associated physical security infrastructure to ensure continuous recording and security compliance.
• Maintain accurate hardware inventory records, conduct regular audits, and perform routine maintenance or hardware upgrades.

IT Infrastructure & Network Operations

• Monitor, maintain, and troubleshoot local office network infrastructure, including routers, switches, access points, cabling, and internet connectivity.
• Oversee local server performance, backup systems, network-attached storage, and cloud service availability.
• Coordinate with internet service providers (ISPs), telecom vendors, and hardware suppliers to ensure high system uptime and rapid issue resolution.
• Maintain firewall rules, antivirus software, network security controls, and regular data backup procedures.
• Manage Safaricom and Airtel phone systems, subscriptions, and SIMs.

Qualification and Experience

Education

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.

Experience

• 1–2 years of experience in IT administration and user support.
• Demonstrated experience configuring and administering Zoho applications (e.g., Zoho Desk, Zoho CRM, Zoho Books, Zoho People; Deluge scripting is a plus).
• Proven experience with laptop hardware troubleshooting, CCTV maintenance, and Mobile Device Management (MDM) for iOS/Android/Windows/Mac fleets.
• Hands-on experience with networking fundamentals (TCP/IP, VLANs, Wi-Fi deployment, routers, managed switches) and server/backup maintenance.

Technical Skills

• Proficiency in Zoho One ecosystem administration.
• Knowledge of network infrastructure and security.
• Experience with MDM solutions and hardware asset management.
• Familiarity with CCTV and access control systems.

Core Competencies

• Strong communication skills and a patient user support mindset.
• Excellent problem-solving skills and ability to independently find solutions.
• Initiative to drive business process optimization.
• Strong organizational and time management skills.
• High level of integrity and professionalism.

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Job Purpose

• The Fleet Manager is responsible for the day-to-day coordination, supervision, and implementation of all fleet-related activities, including company vehicle operations, taxi booking services, and transport support for field teams. The role ensures that all vehicles are efficiently utilized, properly maintained, and compliant with regulatory and safety standards.

Key Responsibilities

Fleet Operations Management

• Oversee the daily operations of the company fleet, ensuring optimal utilization of vehicles to support business and field team needs.
• Coordinate transport logistics for staff, including taxi booking services and pool vehicle allocation.
• Act as the primary point of contact for all driver and vehicle-related queries.
• Monitor vehicle usage, fuel consumption, and driver performance to improve efficiency and reduce costs.
• Ensure availability of vehicles for field teams and timely allocation based on operational priorities.

Vehicle Maintenance & Compliance

• Ensure all vehicles are maintained in excellent working condition through preventive and corrective maintenance schedules.
• Manage relationships with garages, service providers, and spare parts suppliers.
• Ensure full compliance with Kenyan traffic laws, NTSA regulations, insurance requirements, and company policies.
• Maintain accurate fleet records, including inspections, service logs, insurance, and licensing.

Vendor & Service Provider Management

• Manage relationships with taxi service providers and mobility partners to ensure reliable and cost-effective transport solutions.
• Negotiate service level agreements (SLAs), monitor performance, and ensure adherence to quality and safety standards.
• Implement and oversee taxi booking systems to improve turnaround time and user experience.

Driver Management

• Supervise pool drivers, including scheduling, discipline, and performance management.
• Ensure drivers are trained on safe driving practices, customer service, and compliance requirements.
• Monitor driver behavior, including adherence to safety standards and company policies.

Health, Safety & Compliance

• Maintain high standards of health and safety for all fleet operations.
• Ensure compliance with occupational health and safety regulations.
• Conduct regular safety audits, vehicle inspections, and incident reviews.
• Investigate accidents or incidents and implement corrective measures.

Budget & Cost Management

• Develop and manage fleet budgets, including fuel, maintenance, leasing, and taxi services.
• Track expenses and identify opportunities for cost optimization.
• Ensure all activities are delivered within approved budgetary limits.

Reporting & Documentation

• Maintain and update fleet management systems and records, including reporting dashboards.
• Provide regular reports on fleet performance, utilization, costs, and compliance.
• Support audits by maintaining accurate and up-to-date documentation.

Stakeholder Coordination

• Liaise with internal departments to understand transport needs and ensure service delivery meets expectations.
• Communicate proactively with field teams to support operational requirements.
• Work closely with procurement and finance teams on vendor selection and contract management.

Qualification and Experience

Education

• Bachelor’s degree preferably in Business, Real Estate, Finance, or a related field.

Experience

• Proven experience in fleet management or transport operations.
• Strong understanding of financial terms and principles with the ability to analyze and conduct complex financial and business decisions.
• Basic knowledge and understanding of common terms and components related to fleet management.

Technical Skills

• Proficiency in Microsoft Office applications.
• Knowledge of fleet management systems and reporting tools.
• Understanding of NTSA regulations, insurance requirements, and traffic laws.

Core Competencies

• Excellent organizational and project management skills.
• Strong interpersonal and communication skills.
• Excellent time management skills.
• Action and results-oriented.
• Customer-centric mindset.
• High accuracy and attention to detail.
• Acts with integrity and adheres to extreme confidentiality.
• Ability to work under pressure.
• Ability to effectively resolve situations or complaints from customers, employees, or management.