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  • Posted: May 13, 2021
    Deadline: Not specified
  • At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
    Read more about this company


    Underwriting and Claims Officer

    Branch: Kilimani Branch – Head Office

    Department: Sidian Insurance

    Job Purpose:

    Overall Underwriting and Claims strategy and ensuring all underwriting operations comply with the company and regulatory requirements. Claims management and ensuring all claims operations follow the Company and regulatory requirements.

    Key Responsibilities:

    • Daily reporting on claims (Motor, Non-Motor) claims (Age, Underwriters, Progress), SLA non-compliance
    • Ensure daily back-office follow-up on claims outstanding and report to the team.
    • Maintain and monitor underwriter claims SLA tracker.
    • Develop and maintain all claims checklists/ requirements, communication to all relevant teams through circulars, branch training, e-shots, etc
    • Ensure all claims are updated in the Insurance processing system (TQ)
    • Closure of all claims tickets for all insurance classes
    • Claims process documentation.
    • Claims process SLA development with partner organizations and teams.
    • Escalations on static claims within timelines and schedule underwriter engagements
    • Preparation of combined claims reports on daily, weekly, monthly, and quarterly reporting.

    Job Requirements:

    • University degree in preferably an Insurance /Business / Sales & Marketing related course
    • Professional Qualifications (ACII/IIK/COP ); Diploma or above will be an added advantage
    • Postgraduate Diploma in Marketing or Sales will be an added advantage
    • At least 2 years experience in Insurance Claims Administration.
    • Results-oriented and self-driven with a proven performance track record
    • Comprehensive knowledge of General and Medical insurance products
    • Good planning, organization, and reporting skills with the ability to deliver effectively under strict deadlines
    • Ability to understand the impact of operational initiatives from a sales/marketing perspective
    • Excellent communication, presentation, and customer service skills
    • Proficiency in the use of MS Office software applications

    go to method of application »

    Early Collections/Monitoring

    Branch: Kilimani Branch – Head Office

    Department: Credit Risk Management

    Reports to: Senior Manager – Debt Recovery & Remedial Management


    To closely monitor and collect from allocated monitoring portfolio (1-90 days i.e. Normal & Watch category) within all sectors of the Bank and strategizing for returning the accounts to performing status or and reducing slippages/attrition to NPL. In addition to this, the role-holder will undertake any other duty as assigned by the Manager – Credit Monitoring & Recoveries.


    To proactively identify delinquent accounts (1-90days) and promptly rectify the default to ensure minimal attrition to Non-performing Category

    • Ensure cure rate (Arrears collections) of 95%(Minimum).
    • Ensure roll rate (Attrition) of 5% maximum
    • Ensure that demand letters as per the payment diary are generated and dispatched within 2-days and the respective telephone follow-ups made.
    • Issue pre-listing notices when the facilities are 60 days in arrears
    • Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy
    • Strictly monitor payment arrangements to ensure compliance and escalate hardcore cases to the next level
    • Promptly attend to customers’ requests and queries either through callbacks, faxing, or mailing requested document
    • Provisions not to exceed set budget through proactive management of overdue facilities.

    Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS’s, demand letters & emails, issuance of notices, and ensure that no losses are incurred in terms of Credit Monitoring in conjunction with the Legal department


    • Recommend to management problematic accounts
    • Identify and recommend key learning lessons on lending decisions from accounts in PAR
    • Identify and earmark accounts for write-off
    • Identify accounts for early relegation to recovery


    • University degree or above in a relevant business discipline e.g. business administration or finance.
    • KCSE C+ with Maths – B and English – C+
    • 3 years experience in banking operations, with sound exposure to credit or lending and Credit monitoring.
    • Proven track record of consistently exceeding set targets
    • Versatility, flexibility, passion, and commitment to quality service delivery
    • Knowledge in legislation relating to the perfection of securities and requirements by regulating bodies.
    • Good understanding of Sidian Bank Credit risk policy.


    • Professional Banking qualification (ACIB) or Credit Administration/Credit Monitoring will be an added advantage

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Sidian Bank
KSh 89K from 17 employees

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