Job Openings at Text Book Centre (TBC)

Job Purpose

The position will be responsible for the development and oversight of long-term product strategy within assigned category; provide compelling category and consumer insights by analyzing market trends to advise on new product options, sourcing and supplier management, determine optimal product pricing, target, and channel, and enhance product promotions.

Key Responsibilities

• Owns the category end-to-end across all our channels (wholesale, owned stores, franchised stores, e commerce) and is responsible for the performance of the category: assortment, financials, merchandising, pricing and consumer experience 
• Leads the category from selection of the suppliers, sourcing of the products, definition and distribution of the assortment, inventory management, along with merchandising and marketing/promotional activities 
• Owns the commercial calendar for the category in order to maximize each commercial opportunity to grow sales and visibility of TBC 
• Creates and develops a data-driven category business plan and strategy for development of the category and leads its execution 
• Builds and leads a team to execute on business area or category objectives 
• Coaches, drives and inspires team members and provides feedback to enhance skills, knowledge and work performance 
• Defines success for the category and engages team to deliver business results consistent with category strategy 
• Ensures premium merchandising standards across all channels to enhance consumer experience, including product presentation, content, customer reviews and enhancements 
• Evolves and elevates the category's assortment strategy through in-market expertise and identifies assortment gaps and opportunities 
• Optimizes the product sourcing mix across manufacturers, distributors and third-party retailers 
• Works with planning and supply chain partners to manage owned inventory in the category 
• Owns vendor relationships, including negotiating product costs and supplier funding 
• Ensures holistic price competitiveness and adherence 
• Collaborates with marketing and creative teams on category messaging 
• Leads category management projects to optimize ranges and related merchandising 
• Fosters trust relationships with vendors to achieve better pricing and quality of services and places appropriate orders to ensure product availability that meets consumer demands 
• Works alongside wholesale and retail teams to translate customer insights into strategies which drive performance 
• Manages P&L and ensures achievement of category financial targets and identifies levers to achieve these targets Experience 

Job Qualifications

• Bachelors’ degree in business management, marketing or equivalent.
• Proven ability to develop finely tuned product strategies.
• Proven track record of managing all aspects of a successful product throughout its lifecycle in an omnichannel retail environment.
• At least seven (7) years of experience in category management, three (3) years of which must be in a managerial role.

Key Competencies:

• Strong negotiator with proven experience in setting negotiation strategies and conducting negotiations. 
• Extremely customer-focused and takes the time to understand the evolution of the market and the needs of the business.
• Deep expertise in inventory Management, Planning, and Merchandising both in physical and digital retail environments.
• Strong analytical skills including the ability to quickly synthesize, distill and draw conclusions on large amounts of disparate data.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
• Analytical thinking and the ability to analyze retail insights and break down the components but still be able to see the bigger picture.
• Excellent written, verbal and presentation skills.

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Job Purpose

The position will be responsible for defining and executing the overall e-commerce strategy with a focus on enhancing the online customer experience and driving revenue growth of the ecommerce channel. 

Key Responsibilities

• Develop and implement an E-commerce sales strategy in line with overall commercial plans geared towards driving direct revenue, lead generation, customer acquisition and customer retention.
• Develop an E-commerce sales budget, monitor progress and evaluate performance to ensure cost of sales target is maintained. 
• Own the E-commerce sales plan, develop sales forecasts and related targets for the channel, cascade the targets to the team and monitor performance.
• Establish and implement E-commerce sales goals, work plans, operating procedures, processes and systems in line with commercial plans.
• Work with the marketing team to create aligned customer communications across the channel and to optimize on planning and execution of promotional/ad/social campaigns, and any other B2C efforts.
• Work with the marketing and category teams to drive successful product launches, leading and managing successful online marketing campaigns including SEO/SEM, listing optimization, launching new products, and generating reviews.
• Work closely with Warehouse and Logistics on order fulfillment, inventory integrity, and other related operational functions.
• Prepare regular and detailed reports of progress and insights on product trends, competitor trends with actionable data to support business development decision-making processes.
• Generate reviews and track customer feedback to improve the consumer-facing elements of TBC’s E-commerce platforms.
• Ownership and management of customer experience including design, aesthetics, content, navigation, information architecture, performance and functionality.
• Create and present sales reports, analytics, and performance metrics on all digital B2C campaigns across Marketplaces and assess against goals (ROI and KPIs).
• Support consumer services on marketplace returns and product-related issues.
• Provide expertise on E-commerce industry best practices and identify new areas of E-commerce opportunities.
• Support direct reports to achieve optimal performance, including the management of workloads, performance management, constructive feedback and facilitation of ongoing professional and technical development.

Key Results Areas:

• Optimize product availability to the online customers.
• Customer loyalty and retention through efficient service and brands awareness.
• Digital relationship and communication management to ensure timely resolution of customer queries.
• New products introduction and growth of existing products to achieved sales target and business growth.
• Online sales data management.
• Reporting; efficient reports to facilitate informed decision making and analysis.
• People & team Management; manage a highly engaged team that meet the desired performance standards. Cross functional collaboration with other teams.

Job Qualifications

• Bachelors’ degree in business related field.
• Seven (7) years’ e-commerce sales experience in a customer focused organization, three (3) years of which must be in a managerial level. 
• Prior experience of delivering client-focused ecommerce solutions in a competitive environment.
• Comprehensive understanding of online sales, marketing platforms, digital stores dynamics and e-commerce fulfilment functions.
• Experience with B2C or B2B E-commerce platforms and experience of mobile and social marketing.
• Experience in managing relationships with 3rd party agencies/partners.
• Key Competencies:
• A relationship builder with impeccable excellent sales and negotiation skills.
• Proactive, self-starter with demonstrated ability to work independently.
• Confident and decisive decision maker with the ability to positively influence others.
• Competitive and charmingly persistent in nature with ability to work in a collaborative, team environment.
• Strong sense of urgency to meet schedules, deadlines, quotas and performance goals.
• Responsive and flexible with a strong commitment to customer service.
• Strong communication and presentation skills, both written and verbal.
• Strong team leadership, people management and supervisory skills with ability to build high performing teams.
• Have a high sense of accuracy, attention for detail and with good analytical ability. 
• Business acumen with ability to make sound decisions for the business.
• Good numeracy, problem analysis and reporting skills.