Job Opportunities at Safaricom Kenya

Detailed Description

Reporting to Head of Department – M-PESA New Business Ventures, the role holder will develop and manage the M-PESA Strategy and other Financial Services Product strategies to ensure growth and development of revenue and value added services in the business.  Provide support for strategic governance processes - a champion to the strategy team. The incumbent will also develop and maintain meaningful business reporting to ensure the achievement of annual performance targets through end-to-end performance management.

Job Responsibilities

• Develop the Division’s agenda by planning divisional strategic forums and tracking the implementation of strategic initiatives.
• Deliver a consolidated strategy document for the unit after team deliberations
• Promote the development of strategic objectives and associated performance metrics
• Regularly share a deck of key insights from the key performance indicators tracked per product and segment
• Develop the supporting narrative for interpreting the meaning and significance of the performance information.
• Identify internal and external factors that impact on performance and help inform any judgments and understanding of performance.
• Execute deep analysis of the macro environment within the payments and financial services industry to identify trends, opportunities and threats.
• Execute analysis of emerging technologies and business model innovation.
• Define and analyze new mobile payment/e-commerce focused product opportunities and research the most promising industry segments.
• Conduct market research and provide insights to enable a broad understanding of the payments ecosystem that will enable the refinement of existing products, development of new products and curb competition.
• Conduct quantitative and qualitative research and analysis on data, markets, consumer behavior and trends in the industry
• Establish and maintain competitor knowledge base to support consumer and business strategies through Market Intelligence.
• Steward the development and implementation of insights, research processes and procedures for the business.
• Evaluate market size, competitor accomplishments and make recommendations to assist the business to achieve the set goals

Qualifications

Job Requirements

• Relevant undergraduate degree. A Master’s degree is beneficial.
• At least 5 to 7 years working experience in the Financial Services Sector, Mobile money and Telco sector with expert knowledge of payments business models, mobile money business models.
• Work experience in strategy development and execution a must.
• Highly developed communication skills and ability to manage and champion strategy positions up to Executive levels.
• Critical competencies for success
• Demonstrated record of strategies developed and executed.
• Demonstrated record of successful strategic initiatives implemented.

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Brief Description.

Reporting to the Manager - MPESA Partner Management, the position holder will be responsible for providing technical support, troubleshooting and monitoring Mpesa application 24 hrs. to ensure 99.99% availability of the system

Key Responsibilities:

• Ensure data and/or application availability of the assigned systems and applications
• Participate in design , testing and implementation of new products, services, functionalities or upgrades
• Use software skills to automate repetitive tasks within M-PESA system and the ecosystem
• Document and perform business continuity tests
• Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects
• Optimize existing software design architectures and ensure new architecture provide always on solutions
• Provide support for core M-PESA and related interfaces
• Perform systems and applications monitoring and identify events that would potentially lead to  incident or service disruption
• Collaborate with team members to improve processes, tools, systems and procedures
• Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers;
• Work with the external and internal teams to ensure efficient resolution of system issues
• Implement DevOps technologies and processes e.g containerization
• Engage stakeholders to ensure new functionality, processes and systems are fully understood
• Transfer system knowledge to internal customers on new features and support processes
• Prepare and publish accurate and timely system performance reports
• Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve within SLA
• Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
• Provide prompt and accurate feedback to stakeholders on assigned tasks
• Ensure all issues are logged in the service management tool, properly prioritized and accurate resolution details updated in the ticket
• Maintain cordial relationships with internal and external partners/stakeholders

Qualifications

• Bachelors degree in Information Technology, Computer Science, Engineering or relevant field as a minimum
• Minimum 2 years of work experience as an engineer in a telecommunications or financial services environment (vendor or operator)
• Ability to diagnose and troubleshoot complex technical issues
• Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
• Working knowledge of databases and SQL
• Excellent problem-solving and communication skills
• Software development skills preferably in Java, Python.
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals or higher is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github
• Knowledge in Tibco is an added advantage
• Knowledge in mobile money systems, integrations or Financial systems
• Must be able to work without supervision & meet tight deadlines
• Good presentation skills
• Proactive & self-motivated

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Brief Description.

Reporting to the Principal Apigee Developer, the position holder will be responsible to run day to day micro service development to ensure smooth and efficient service delivery that meets the expectations of the business.

Key Responsibilities:

• Development of digital products consumed by various channels.
• Development of microservices using java, spring boot, spring boot security and spring cloud.
• Responsible for designing REST API schema.
• Work with CI/CD tools to automate deployments.
• Ensuring all projects are delivered on time as agreed upon by the various stakeholders.
• Design, build, maintain and support the Apigee infrastructure
• Documentation and coordination efforts to secure application resiliency prior to business continuity event.
• Participate in design, testing and implementation of new products, services and functionalities
• Making use of agile and scrum frameworks in project delivery while making use of tools like Jira, Confluence etc.
• Provide support during service deployments and support when on-call.
• Participate in audit activities, review and provide data to auditors.
• Development of automated tests for functional, performance, and security testing using test-driven development methodology.
• Support capacity planning initiatives and provide application information to capacity planning teams.
• Customize alerting tools based on application specific thresholds

Qualifications

•  A Bachelor's degree in Information Technology, Computer Science, Engineering or relevant field as a minimum
• At least 2-year experience in coding in a non-university setting.
• At least 1 year experience of API management experience e.g., Apigee, MuleSoft etc.
• Strong understanding of both JSON, SOAP and development on swagger UI using open API’s
• Experience in securing APIs using Oauth, SAML etc.
• Strong knowledge in API modelling languages and annotations e.g., in Swagger
• Experience in java, java EE, spring, spring MVC, spring cloud, python, Bash
• Experience working with relational and non-relational databases i.e., Oracle, MySQL, mongo DB, Cassandra
• Hands-on experience in designing and developing API’s using REST and SOAP
• Experience developing solutions using agile, DevOPs, testing and CI/CD automation tools e.g., Jenkins, SonarQube, Git lab
• Experience in CMS is an added advantage e.g., Drupal
• Strong understanding of end-to-end API and microservices architecture
• Experience in automation tools e.g., Rundeck, ansible etc.
• Good presentation skills

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Detailed Description

Reporting to the Senior Manager – Business Engagement, the role holder responsibilities will include financial services system management, team management, third party management and Partner Relationship Management.

Roles and Responsibilities

• Leading virtual teams to design and deliver financial systems
• Planning & design for scalable, flexible and resilient system;
• Development and implementation of the financial systems architecture and roadmap
• Evaluation of new and existing financial systems infrastructure;
• Implementation and integration of new hardware/software;
• Optimization of existing systems;
• Internal Process Improvement in accordance with ITIL and Agile standards;
• Change management
• Contributing towards innovation initiatives.
• Research and development of future technologies and solutions to need financial systems need

Qualifications

• Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
• 5 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
• Software development skills in Java, python, C, and web technologies
• Development and management of database-based applications
• Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Knowledge in Dev Ops
• Experience in mobile money systems.
• Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage
• Proven Analytical & problem-solving skills;
• Must be able to work without supervision & meet tight deadlines/schedules;
• Good presentation skills required;
• Proactive & self-motivated;
• Good public relations, communication & interpersonal.

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Description

We are pleased to announce the following vacancy in the Transport & IP Planning and Design Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Principal Engineer –Telco Data Center Networks (DCN) Planning and Design, the position holder will be responsible for planning  and deploying; The Telco Data Centre Networks, The VAS, OSS and Financial Services Network, Machine to Machine networks for the Core and Access  Network Elements( MSSs, MGWs and BSCs  projects/solutions, Inter/Intra Telco  and IT  Data Centre connectivity, Customer Care and Retail Shops connectivity to centralized resources.

Key Responsibilities:

• Planning, design and optimization of the Telco and IT Data Centre Networks infrastructure  to support Safaricom requirements needs for Office Automation, Retail Shops  and Care Centres connectivity and the Telecommunications Elements connectivity
• Budgeting,  Supplier Management and Quality Assurance
• Database management, Documentation and process improvements:
• Preparation of Telco and IT DCN projects, POC bid /RFQ documents and Evaluations
• Leadership and Resource Management

Qualifications

• Degree in Electrical, Electronics ,Telecommunication Engineering, IT or a  closely  related  numerate  discipline
• 5 to 7  years’ experience  in a busy telecommunications environment –Involved in Strategy Modeling, Planning, Design and Optimization of DCNs
• In-depth understanding  of Telco and IT DCNs infrastructure deployment life cycle
• Router, Switches and firewall configuration (Cisco and Huawei)
• VPN, Remote Access and Terminal Server configuration.

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Description

We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Manager – Financial Solutions Delivery, the role holder responsibilities will include financial services system management, third party management and Partner Relationship Management.

Key Responsibilities:

• Evaluation of new and existing financial systems infrastructure;
• Planning & design for new solutions;
• Implementation and integration of new hardware/software;
• Optimization of existing systems;
• Internal Process Improvement in accordance with ITIL and Agile standards;
• Change management and;
• Contributing towards innovation initiatives.

Qualification

• Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
• 2 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
• Software development skills in Java, python.
• Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Knowledge in Dev Ops
• Experience in mobile money systems.
• Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage
• Proven Analytical & problem-solving skills;
• Must be able to work without supervision & meet tight deadlines/schedules;
• Good presentation skills required;
• Proactive & self-motivated;
• Good public relations, communication & interpersonal.

go to method of application »

Description

We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager – Financial Solutions, the role holder responsibilities will include financial services system management, team management, third party management and Partner Relationship Management.

Key Responsibilities:

• Planning & design for new solutions;
• Development and implementation of the financial systems architecture and roadmap
• Evaluation of new and existing financial systems infrastructure;
• Implementation and integration of new hardware/software;
• Optimization of existing systems;
• Internal Process Improvement in accordance with ITIL and Agile standards;
• Change management
• Contributing towards innovation initiatives.
• Research and development of future technologies and solutions to meet financial systems needs
• Team leadership

Qualifications

Role requirements;

• Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
• 5 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
• Software development skills in Java, python, C, and web technologies
• Development and management of database based applications
• Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Knowledge in Dev Ops
• Experience in mobile money systems.
• Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage
• Proven Analytical & problem-solving skills;
• Must be able to work without supervision & meet tight deadlines/schedules;
• Good presentation skills required;
• Proactive & self-motivated;
• Good public relations, communication & interpersonal.

go to method of application »

Description

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Digital Engineering Manager for Apps and portals within Digital Engineering (DE), the product designer will be responsible for working with other stake holders such as the product owner and data scientist to provide great user experience to our users across various digital channels.

Product Designer Responsibilities

• Gather and evaluate user requirements in collaboration with product owners, engineers and other stakeholders. 
• Plan and conduct user research and competitor analysis and, interpret data and qualitative feedback 
• Determine information architecture and create sitemaps 
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. 
• Facilitate the Safaricom’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products. 

• Identify design problems and devise elegant solutions. 
• Make strategic design and user-experience decisions related to core, and new, functions and features. 
• Take a user-centered design approach and rapidly test and iterate your designs. 
• Collaborate with other team members and stakeholders. 
• Ask smart questions, take risks and champion new ideas. 

Qualifications

• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments. 
• Portfolio of UX design projects showcasing your process and project achievements. 
• Expertise in standard UX software such as Sketch, Adobe XD, Figma, InVision, Balsamiq, Zeplin, Framer, and the like is a must.  
• Extensive experience in using UX design best practices to design solutions. 
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. 
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and other stakeholders. 
• A clear understanding of the importance of user-centered design and design thinking. 
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. 
• Be excited about collaborating and communicating closely with teams and other stakeholders. 
• Be passionate about resolving user pain points through great design. 
• Be open to receiving feedback and constructive criticism. 
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
• Experience in illustration and/or animation will be an added advantage.