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  • Posted: Dec 21, 2020
    Deadline: Dec 27, 2020
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    Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
    Read more about this company


    Engineer - Financial Services Support

    Brief Description.


    Reporting to the Manager - MPESA Partner Management, the position holder will be responsible for providing technical support, troubleshooting and monitoring Mpesa application 24 hrs. to ensure 99.99% availability of the system


    Key Responsibilities:



    • Ensure data and/or application availability of the assigned systems and applications
    • Participate in design , testing and implementation of new products, services, functionalities or upgrades
    • Use software skills to automate repetitive tasks within M-PESA system and the ecosystem
    • Document and perform business continuity tests
    • Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects
    • Optimize existing software design architectures and ensure new architecture provide always on solutions
    • Provide support for core M-PESA and related interfaces
    • Perform systems and applications monitoring and identify events that would potentially lead to  incident or service disruption
    • Collaborate with team members to improve processes, tools, systems and procedures
    • Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers;
    • Work with the external and internal teams to ensure efficient resolution of system issues
    • Implement DevOps technologies and processes e.g containerization
    • Engage stakeholders to ensure new functionality, processes and systems are fully understood
    • Transfer system knowledge to internal customers on new features and support processes
    • Prepare and publish accurate and timely system performance reports
    • Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve within SLA
    • Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
    • Provide prompt and accurate feedback to stakeholders on assigned tasks
    • Ensure all issues are logged in the service management tool, properly prioritized and accurate resolution details updated in the ticket
    • Maintain cordial relationships with internal and external partners/stakeholders


    • Bachelors degree in Information Technology, Computer Science, Engineering or relevant field as a minimum
    • Minimum 2 years of work experience as an engineer in a telecommunications or financial services environment (vendor or operator)
    • Ability to diagnose and troubleshoot complex technical issues
    • Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
    • Working knowledge of databases and SQL
    • Excellent problem-solving and communication skills
    • Software development skills preferably in Java, Python.
    • Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals or higher is an added advantage.
    • Working knowledge in dev ops and dev ops tools like Github
    • Knowledge in Tibco is an added advantage
    • Knowledge in mobile money systems, integrations or Financial systems
    • Must be able to work without supervision & meet tight deadlines
    • Good presentation skills
    • Proactive & self-motivated

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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