Job Opportunities at Safaricom Kenya

Detailed Description

• Reporting to the Digital Channels Tech Lead, the role holder will be tasked to build the ‘client-side’ of our web applications and translate our company and customer needs into functional and appealing interactive applications.
• The role holder will create a functional and attractive digital environment for our company, ensuring great user experience.

Key Responsibilities

• Develop new user-facing features.
• Build reusable code and libraries for future use.
• Ensure the technical feasibility of UI/UX designs.
• Optimize application for maximum speed and scalability.
• Assure that all user input is validated before submitting to back-end.
• Collaborate with other team members and stakeholders.

QUALIFICATIONS

• Proficient understanding of web markup, including HTML5, CSS3.
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
• Proficient understanding of client-side scripting and JavaScript frameworks.
• Good understanding of React Js.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Basic knowledge of node js is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of version control (Git).

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Detailed Description

• Reporting to the Integrations Engineering Lead, the Developer shall undertake activities relating to the application development and evolution of existing service applications including integration to related service platforms. Application development duties include but not limited to specification, design, development, validation, documentation and evolution of the new and current service applications; performance management; ensuring integrity of the web based services; maintenance and fault management. Other activities include application development for marketing campaign promotions. Duties include specification, design, development and validation of the promotion applications.

Key Responsibilities

• Specification – Elicitation and analysis of  user requirements.
•  Design – application architectural design.
• Development – development as per user requirement specification and integration to other service platforms.
• Validation – oversee the quality assurance of application logic, data processing and error management.
• Liaise with software and hardware suppliers for prompt rectification of any problems.
• Liaise with network administrators, information security to maintain network availability and integrity of the web applications.
• Track software advisories and releases to ensure application integrity.
• Report – On a weekly basis report on the KPI of the applications & web services.
• Planning – track web services KPI to ensure optimal service performance and plan for growth in capacity or licenses.

QUALIFICATIONS

• Bachelor’s Degree in either Computer Science or Telecommunication Engineering or Electrical & Electronics Engineering or in a relevant field.
• CCIP/CCNP/CCDP, Cloud Certification, Linux/UNIX.
• Excellent IP skills including but not limited to MPLS, VRRP, HSRP, GLBP, IPSEC VPN, GRE Tunnels and BGP.
• Good appreciation of cloud and ISP systems environments.
• 1-3years experience in Service Provider environments with customer deployment/implementation/support focus.
• Ability to meet strict deadlines.
• Good written and oral communications skills.
• Excellent technical troubleshooting skills.
• Team player.
• Results oriented.
• Self-motivated.

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Detailed Description

• Reporting to the Solutions Architect Area Chapter Lead, the role holder will be the liaison between business system users and the technical team in as far as creating automated business solutions is concerned.
• The role holder will also be responsible for gathering, detailing and documenting business requirements. He/ she will propose ways in which the existing processes and systems can be used or changed to meet new business requirements as well as identify internal systems integrations needed to meet business requirements.

Key Responsibilities

• Carry out full business requirements discovery that includes interviewing relevant stakeholders and end-users. i.e. requirements elicitation.
• Collect, classify, analyze and document business requirements as per set standards.
• Create high-level solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture.
• Lead a project team composed of designers and developers to drive the business needs and expectations by ensuring business intent is understood and delivered by IT.
• Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members.
• Participate in technical/functional evaluation of bids for new systems.
• Ensure sensible consensus is reached for all requirements/specifications and help business, IT, and test leads to have the same mutual understanding thereof.
• Generate process documentation that clarifies and validates how the organization utilizes business systems to meet business requirements.
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the Squad & Tribe team and all stakeholders.
• Provide support to the Business Unit by assisting in the development/reviewing/translating of User Requirement Specifications into a baseline BRD (Business Requirements Document) and building design documents (FDD, SDD).
• Promote proper release planning, guaranteeing adherence to business needs, change management governance and priorities and consequently, contribute to the reduction of development costs in future.
• Follow a prioritization process that is transparent and understandable for all parties involved.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.

QUALIFICATIONS

• Bachelor’s Degree in either Computer Science or Business Information Technology or in a relevant field.
• At least 3 years’ work experience as a Software developer/Solutions Architect in a busy IT development environment, 2 years of which must include experience in systems analysis.
• Professional Experience in Business Analysis (CBAP, IIBA) as well as software development lifecycle is essential, in agile (SAFe, Scrum) and waterfall methodologies.
• Professional Experience in Solution Architecture (TOGAF).
• Professional Experience in Cloud Architecture (AWS, Azure, Huawei cloud and Google Cloud).
• Domain experience in financial services, financial technologies will be an added advantage.
• Broad technical expertise combined with business acumen and strong consulting skills.
• Knowledge in Micro service development.
• Knowledge in App and Web development.
• Knowledge in Relational Databases and NoSQL databases.
• Knowledge in DevOps activities e.g. CI/CD, Creating deployment pipelines.
• Adherence to best software development practices e.g. Code review, Refactoring, Versioning, Dead code elimination.
• Knowledge in performance benchmarking and performance tuning.
• Excellent systems analytical and communication (written and verbal)skills along with meeting facilitation skills.
• Experience in writing formal Use Cases and other UML tools.
• Demonstrated experience in producing requirements that support event driven development and test-driven development.
• Excellent communication skills – must be able to listen to customers, document requirements quickly & accurately, and review written materials for accuracy. Must also be able to communicate specifications to person’s at all technical levels.
• Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience.
• Ability to communicate and influence others.
   

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Detailed Description

• Reporting to the UX Design Lead, the role holder shall facilitate product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products by making strategic design and user-experience decisions related to core, and new, functions and features within the business. 

Key Responsibilities

• Gather and evaluate user requirements in collaboration with product managers, engineers and other stakeholders.
• Plan and conduct user research and competitor analysis and, interpret data and qualitative feedback.
• Determine information architecture and create sitemaps.
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Lead with curiosity, take risks and champion new ideas.

QUALIFICATIONS

• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Portfolio of UX design projects showcasing your process and project achievements.
• Expertise in standard UX software such as Sketch, Adobe XD, Figma, InVision, Balsamiq, Zeplin Framer, and the like is a must.
• Extensive experience in using UX design best practices to design solutions.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and other stakeholders.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation.
• Research and showcase knowledge in the industry’s latest trends and technologies.

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Brief Description

• Reporting to the Billing Engineering Tech Lead, the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. 

Key Responsibilities  

• Overall, the product development engineer will be charged with:
• Participate in Product development life cycle activities.
• Configuration of new products and services
• Reviews and contribute to the test cases, based on the services in scope.
• Execution of SITs and supporting the UATS of new products & services.
• Ensuring quality and accuracy and that all customer related issues have been addressed.
• Deep understanding of customer operations.
• Passion to work with the team members.
• Automation of processes.

 
QUALIFICATIONS

• A degree in IT, computer science, Telecommunication or Electrical Engineering
• 3 years working as an engineer in a telecommunications environment (vendor or operator)
• Strong Linux/Unix skills,
• Strong database skills
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Team player.
• Organized and detail oriented.
• Experience of Huawei Convergent Billing System (CBS) will be an added advantage.
• Knowledge of GSM technologies
• Knowledge of Machine learning, Robotic Process Automation and Cloud technologies will be an added advantage.

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Brief Description

• Reporting to the Chapter Lead – Solutions Architecture, the position holder will be the liaison between business system users and the technical team in as far as building automated business solutions is concerned. The role holder will also be responsible for gathering, detailing, and documenting business requirements into solution designs for business users and technical developers. Propose ways in which the existing processes and systems can be used or changed to meet new business requirements as well as identify internal systems integrations needed to meet business requirements. They must have significant business knowledge and have one or more areas of technical expertise in software development, solution architecture and/or enterprise architecture. They are viewed as a solution expert and provide knowledge/counsel to software engineers.

Responsibilities

• Carry out full business requirements discovery that includes interviewing relevant stakeholders and end users i.e., requirements elicitation
• Collect, classify, analyze and document business requirements as per set standards.
• Create solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture.
• Lead a project team composed of designers and developers to drive the business needs and expectations by ensuring business intent is understood and delivered by IT.
• Ensure best practices are adhered to such as reusability, monitoring, performance, security etc.
• Collaboratively oversee the development of solutions as per agreed architecture, evolving them throughout the delivery in the face of changing requirements and feedback from the team.
• Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members.
• Participate in technical/functional evaluation of bids for new systems.
• Ensure sensible consensus is reached for all requirements/specifications and help business, IT, and test leads to have the same mutual understanding thereof.
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the Squad & Tribe team and all stakeholders.
• Provide support to the Business Unit by assisting in the development/reviewing/translating of User Requirement Specifications into a baseline BRD (Business Requirements Document) and building design documents.
• Promote proper release planning, guaranteeing adherence to business needs, change management governance and priorities.
• Follow a prioritization process that is transparent and understandable for all parties involved.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.                     

 
QUALIFICATIONS

• A “hands-on software architect” capable of sharing software development experience with the rest of the team, which in turn helps them better understand how the architecture is viewed from a development perspective.
• Expert-level development in at least 1 language such as Java, Python, NodeJs, GO or .NET.
• Mastery of at least one Web Framework and for their language of choice
• Deep knowledge and use of fundamental database concepts
• Ability to run user requirement workshops and capture complex business requirements across multiple domains.
• Strong business acumen and leadership mindset with ability to communicate and influence others.
• Has analytical skills to picture an end-to-end solution derived from a design document
• Ability to drive initiatives without any formal authority in an ambiguous environment
• Exposure to multiple, diverse technologies and processing environment
• Certification in TOGAF and/or Public Clouds will be an added advantage.
• Prior experience in Agile ways of working will be an added advantage

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Brief Description

• Reporting to the Chapter Lead IOT Devops, the position holder will be responsible for development, integration, maintenance, and optimization of IOT applications while supporting evolution of the existing services in production.  Safaricom IOT solutions include Smart Metering (Water & Power), Telematics, Logistics, Cold Chain Management, SIM Management and several bespoke solutions. 
• The role includes effective and secure management of IOT telemetry data integrating with 3rd party systems and deriving analytical insights using ML/ AI algorithms for business and operational use. Other activities include performance management, fault management, liaison and support of internal and external IOT stakeholders. 

Responsibilities

• Build IoT applications for enterprise use cases compliant to Digital IT standards, frameworks and technologies.
• Develop, publish and maintain IoT Apps to stores, handling application provisioning and security.
• Create and Integrate IOT Libraries and APIs to third party IoT Core Applications.
• Create and maintain databases containing IoT Sensor data and processing it further for consumption via APIs.
• Optimize, dimension application specifications based on IoT apps capacity projections.
• Collaborating with other IOT Engineers and stakeholders to produce application designs, specifications, perform peer code reviews ensuring that requisite technical documentation and training is provided for reference.

QUALIFICATIONS

• Bachelor’s degree in computer science, Software Engineering/IT, Engineering, or related field.
• 5+ years of work experience in Software Programming including mobile development, experience in Android’s Kotlin, IOS’s Swift frameworks and Flutter preferred.
• Proficiency in server side/Scripting languages such as C#, PHP, C/C++, Java, Python and technologies such as XML, SOAP, JSON and YAML.
• Proficiency with fundamental front-end languages such as HTML, CSS  and Frameworks such as React.
• Experience in API development and Integrating to IOT Platforms via APIs and libraries.
• Working Knowledge of both Structured and Unstructured databases such as MYSQL, MSSQL, PostgreSQL, Oracle, MongoDB and streaming technologies including REDIS.
• Proficient in Linux administration.
• Good understanding of IoT, IoT Edge computing, IoT protocols, device engineering and Telco environment.