Job Opportunities at SunCulture

Reporting to: Finance Team Lead

About the Role

Reporting to the Team Lead – Finance, SunCulture is seeking a Finance and Accounts Associate who will be responsible for managing all expenses, accruals, general ledger account analysis, and reconciliations. They will also be responsible for processing and maintaining prepaid expenses, and deferred accounts. Assist with month-end close and the preparation of the annual budget for multiple departments.

Key Responsibilities

• Prepare, process, and/or follow up supporting documentation for Invoices/Credits.
• Ensure all cash releases via bank or Mpesa are processed properly and deposited as per scheduled date i.e. weekly, bi-weekly, or monthly.
• Receive the Purchase orders and ensure all the information is recorded in the system.
• Ensure purchase orders are raised within lead time and as per company regulations.
• Do supplier reconciliation and ensure accounts payable expenditures are reasonable by referring any irregularities to your reporting head before posting.
• Set up in the system new vendors as required after verifying their trade information.
• Collect, record, and verify vendor accounts payable information before releasing payment information, recording
• Ensure the company is statutory compliant by remitting statutory deductions on a timely basis.
• Timely release of all disbursement vouchers both Kenya Shillings and USD vouchers.
• Prepare Accounts Payable accruals and ensure all the accruals are completed every end month.
• Answer queries from all vendors regarding problems with invoices or payment of them. 
• Ensure supplier statements are reconciled to invoices on a timely basis.
• Ensure proper accounting hygiene by ensuring all Accounts Payable files are stored properly and in a neat and tidy manner.
• Prepare the bank reconciliation reports within the deadlines set.
• Assist auditors during audit verifications. 
• Any other finance-related role assigned from time to time by your reporting head.

 Does This Sound like you?

1. Bachelor’s degree in Accounting or related field.
2. Certified Professional Accountant (CPA-K) certificate is preferred.
3. 2 years of Accounting work experience.
4. Sound understanding of accounting and financial reporting principles and practices.
5. Analytical mind with strong conceptual and problem-solving skills.
6. Meticulous attention to detail with superb organizational skills.
7. Ability to work under pressure and meet tight deadlines.
8. Critical thinker with high proficiency in math.
9. Ability to work independently and as part of a team.
10. Excellent report writing, communication, and IT skills.
11. Advanced competency in Microsoft Office and Accounting software packages.
12. Attention to detail with a high degree of accuracy.
13. Have the ability to handle pressure, meet deadlines
14. Be organized and be an expert in  time management 
15. An agile trainer capable of training and being trained and be very resilient and flexible

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About the Role

Reporting to the Operations Manager, the Service Center Associate will manage our Busia Service Center.  They will also be required to troubleshoot and escalate various customers’ complaints across a number of communication channels. To perform well in this role you need to have experience in working with computers with a big appetite to learn.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Knowing our products inside and out so that you can answer questions.
• Acknowledging and resolving customer complaints within stipulated SLAs.
• Communicating with customers through various channels.
• Responding promptly to customer inquiries.
• Monitor and report on weekly service center performance by analyzing daily customer activity.
• Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or Exceeded.
• Ensure service center operational standards are adhered to
• Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and checks.
• Ensuring the service center is clean and presentable to new and existing customers as maintaining the organization’s reputation is key.
• Assist in sales/after sales requests placed by various customers.
• Lead by providing training and development to struggling customers.
• Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Does this sound like you?

1. Proven experience in a sales or marketing role
2. Proven track record of successfully meeting sales quota 
3. Strong leadership abilities and outstanding interpersonal skills.
4. Ability to think and plan strategically, plan, manage and act to achieve set outcomes
5. Ability to work under deadline pressure and meet targets.
6. Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture 
7. Independent thinker with proactive decision-making capabilities 
8. Comfortable with ambiguity and experience working in a dynamic environment
9. Have the ability to handle pressure, keep a cool-temper, and handle rejection gracefully. 
10. Be organized and be an expert in time management- both at personal and team levels 
11. A diploma or degree is an added advantage.