Field Manager at Ipsos Synovate

Key Responsibilities:

• Ensure project briefs supplied by the Research are well understood by the implementers (Research co-coordinators, supervisors, team leaders and interviewers/recruiters
• Make recommendations on additional information useful for the project
• Ensure that all trainings are conducted in accordance with the guidelines in collaboration with the Researchers.
• Ensure that for all training sessions, the project coordinator has in place a checklist for all the training requirements before the training commences
• Ensuring all questionnaires to be used in the field have been officially signed off by the executive concerned
• Coordination of questionnaire translations by either facilitating it in-house or through sub-contractions to a third party. In all cases you are responsible for ensuring that translations done reflect the meaning of the original questionnaire.
• Counter checking scripted questionnaire to be used in the field in terms of reflecting the final questionnaire.
• Counter Checking Discussion Guides to ensure flow and that the layout is easy for the moderator to follow.

Education:

• Degree in Marketing or a First degree

Experience:

• 3 - 4 years hands on experience on operational side of market and social research, preferably in full time positions
• Proficient in excel
• Improved quality in fieldwork – Reduced queries on data.
• Improve on the turnaround time of project execution.
• Increase Capacity in the Field Department i.e., the number of well-trained interviewers, supervisors, coordinators.
• Working towards Zero reworks on all projects (Adopting the concept of Better, Quicker Cheaper).
• Keeping fieldwork timelines on projects.
• Maintaining Quality Control Processes on all projects.
• Reduction of cases of falsified field receipts /financial misuse.
• Keeping field budgets below 35% for local or domestic budget and 45% for international Markets
• Conducting quarterly Interviewer refresher trainings
• Observance of global Operations metrics- On time and in full delivery >95% and client satisfaction levels >8.5