Job Vacancies at Avenue Healthcare

Main Purpose of the Job- (Job Summary)

To provide overall clinical leadership and governance as well as clinical care in the department of clinical medicine. He or she will be expected to be an active member of the multi-disciplinary healthcare team in the hospital and to contribute to the continuing professional development programs.

Main Responsibilities

• Conduct Physician outpatient clinics in line with the hospital schedules and attend to both walk-in and referred patients.
• Attend to all patients who require physician review within hospital standard operating procedures, national and internationally guidelines.
• Conducting timely ward rounds/patient reviews for all internal medicine patients in the hospital, in line with the hospital standard operating procedures, national, and international treatment guidelines.
• Accurate and clear documentation of patient history, physical examination, investigations, and management.
• Provide clarity of investigations to be carried out and interpretation of the results and ensure update to the patients and the next of kin.
• Facilitate patient admissions, necessary consents, and discharges.
• Counsel clients on treatment and compliance to treatment (patient and family) while ensuring their participation in decision making in their management.
• Carry out procedures and surgical interventions as per authorized/licensed privileges while ensuring high quality of care/services and safety of patients.
• Conduct family conferences in line with hospital standard operating procedures.
• Participate in morbidity and mortality audits and meetings.
• Participation in incident reporting, root cause analysis and Quality Improvement Plan.
• Participate in the continuous review and improvement of departmental standard operating procedures.
• Facilitate Continuous Medical Education, mentorship, and skills training to colleagues.
• Acquiring new skills on best practices and proactively facilitate implementation.
• Maintain a positive work attitude and foster teamwork.
• Always maintain patient privacy and confidentiality.
• Ensure patient satisfaction through quality of care, communication, feedback and escalation and demonstrate follow-up and improvement.
• Ensure sustainability and growth by:
  • Increasing the quality and diversity of services offered in the facility.
  • supporting outreach activities.
  • Support revenue cycle management through ensuring pre-authorization, billing, and accurately filling of all necessary claims’ documentation.
  • Maintaining awareness about credit limits.
• Ensure that Avenue corporate governance policies are adhered to.
  • Prevent, detect and report any fraud or criminal activity.
  • Timely review and implementation of audit recommendations.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Key Deliverables

• Quality improvement
• Innovative products
• Stakeholder satisfaction

Person Specification

• Specialist recognition in Internal Medicine
• Masters in Internal Medicine
• Bachelor’s degree in medicine and surgery
• Fellowship in cardiology/endocrinology/Nephrology
• 5 years' experience in a related position

Key Competencies

• Customer Focus
• Strong interpersonal and communication skills
• Result Oriented
• Research skills
• Teamwork
• Empathetic

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Job Objective / Purpose

Provide efficient administrative and operational support to the hospital's HR function by coordinating recruitment administration and onboarding, maintaining accurate HR records and staff files, supporting payroll, attendance and training documentation, and ensuring confidentiality and compliance with HR processes.

Key Responsibilities

Recruitment, Onboarding & Employee Lifecycle

• Recruitment support: support the recruitment process, including reference checks and recruitment documentation.
• Onboarding & probation: ensure new staff go through the full onboarding cycle and probation reviews, with all required documentation completed and filed in staff files.
• Staff exits: in liaison with HROs, ensure all staff exits are correctly and timely executed, including clearance documentation, handover requirements, file updates and HRMIS updates.

HR Records & Documentation Control

• Filing system: maintain an efficient physical and electronic HR filing system that supports retrieval, audit readiness and confidentiality, ensuring all staff information is captured and up to date in staff files.
• HRMIS administration: in liaison with HROs, register new and locum staff in the HRMIS, ensuring timely and accurate entry and update of required fields.
•  Confidentiality: maintain confidentiality at all times in the handling of staff information and HR records.

Training Coordination & Records

• Training logistics: support coordination of staff training activities, including the training calendar, event planning and venues.
• Training records: ensure training records (attendance, evaluations, certificates) are updated in the HRMIS and properly filed.

Payroll, Leave & Attendance Support

• In liaison with HROs, assist in the review and coordination of staff and external locum approvals, ensuring documentation is complete and approvals are properly recorded and filed; compile and submit standardized rotas and upload files; register new staff in the clocking system; and submit Time & Attendance (T&A) reports.

Governance & Compliance

• Ensure adherence to Avenue Healthcare corporate governance policies, procedures and systems, especially those pertaining to employment management; prevent, detect and report any fraud or criminal activities; implement audit recommendations; and perform any other related duties as may be assigned by the supervisor from time to time.

Person Specification

• Degree or Diploma in Human Resource Management or a business-related field
• Minimum 2 year experience in a similar role, preferably in a busy hospital/ healthcare  or a related environment.
• Strong attention to detail and accuracy in records management and documentation
• Good communication and interpersonal skills; customer-focused, reliable and results-oriented
• Adaptable and resilient, with problem-solving skills and initiative
• High level of confidentiality, integrity and self-discipline