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  • Posted: Jul 16, 2021
    Deadline: Not specified
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  • CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected he...
    Read more about this company

     

    Customer Success Account Lead

    Main purpose of the job

    A Customer Success Account Lead is end- to-end responsible for the growth and retention of either one of CarePay’s key accounts or several smaller accounts. Key objective is to make these clients more successful by enabling them to use the full breadth of CarePay’s products and services offering. In other words: by ensuring full adoption of CarePay’s propositions you enable the customer to unlock maximum value. Through this, you are also able to maximize revenue generation for CarePay (in a responsible way), whilst ensuring retention of the client.

    KEY RESPONSIBILITIES:

    • Manage key clients, their growth and retention.
    • Apply best practices of customer success achievements at client(s) under management.
    • Develop and apply standardized client processes and journeys.
    • Identify opportunities for product development based on client’s direct and latent needs.
    • Ensure high quality relationship & change management with key stakeholders and clients including understanding their needs.
    • Ensure successful launch of product offerings, enhancement,and opportunities for scaling with client.
    • Ensure outstanding customer satisfaction and service delivery for the client(s)

     

    ESSENTIAL QUALIFICATIONS, EXPERIENCE & SKILLS

    • Bachelor’s degree, preferably in Economics, Business or Healthcare Management with Project Management angle
    • At least 3-7 years of relevant working experience in client-facing roles involving management of projects,relationship building, problem solving and application of analytical skills.
    • Experience in working in fast changing environments (start-up, scale-up, digital & tech companies,consulting environments)
    • Experience in and knowledge of health care insurance industry is an advantage.
    • Understanding of private and public outpatient and in-patient healthcare delivery
    •  Strong commercial acumen
    • Strong communicator at all levels of an organization up to Executive and possesses keen listening skills.
    • Ability to incorporate business context and describe technical functionalities to those less versed in technology.
    • Ability to partake and manage resources across a matrixed organization.
    • Able to effectively manage multiple works streams.
    • Outstanding project and process management skills
    • Excellent change management skills
    •  Understanding of confidentiality and data protection issues
    • Ability to thrive in a fastmoving experimental and agile organization, with “bias to action.”
    • Personal qualities of integrity, credibility, professionalism, and a commitment to CarePay’s mission and values.

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    Payments Operations Intern

    ‍Main purpose of the job

    1. The Intern will support the Payments Operations team with operational tasks.
    2. ‍EDUCATIONAL QUALIFICATIONS, KNOWLEDGE &EXPERIENCE:
    3. Bachelor degree in Finance /Statistics/Engineering or Accounting/CPA/ CFA
    4. Advanced proficiency in Microsoft Office Suite (Excel) and Google sheets
    5. High-level written and verbal communication skills.
    6. The ability to analyse, model and interpret data
    7. A high level of mathematical ability
    8. Problem-solving skills

    KEY SKILLS AND COMPETENCIES:

    1. Good analytical skills and quantitative reasoning
    2. Ability to handle multiple tasks simultaneously with great accuracy, organization, attention to detail andfollow-through
    3. Team player
    4. Flexible and ability to adapt or change to new situations
    5. Achievement Drive – Sets goals and strives to achieve them with enthusiasm and determination.
    6. Pro-active – not afraid to actively flag when things are unclear or need extra checks
    7. Available to start in the next 2 weeks

    LEARNING OPPORTUNITIES:

    1. The successful candidate will have the opportunity to:
    2. Learn more about the world of Technology in relation to Healthcare and Finance
    3. Learn data and financial analysis
    4. Gain a deeper understanding of business systems.
    5. Learn how IT Systems operate at a growing company
    6. Experience a strong sense of belonging as the team proudly works together.
    7. Have a hands-on experience on working with complex projects and monitoring their progress

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    Cloud Engineer

    Main purpose of the job

    As a cloud engineer you are part of the technical platform team creating, maintaining and developing our infrastructure for running our business and supporting our engineering. As a team you own your backlog and take pride in achieving results. Your main task to is to deliver quality solutions for our end users and at the same time keep the platform fit for the future. You guide and coach other team members. Our main technologies are Java, AWS, SQL, Kubernetes, DataDog, Terraform, Angular, and Android. You will be working with a diverse and driven team that prioritizes impact over cutting-edge methods. Yet at the same you and your continuously probe and explore new opportunities and technologies.

    1. Minimal qualifications
    2. MSc in software engineering or related
    3. At least 3 years plus relevant cloud engineering experience
    4. Experienced in AWS, Containers, Kubernetes and build pipelines
    5. Experience with Github or Bitbucket
    6. Interest in global development and healthcare
    7. English speaking

    ‍Preferred qualifications

    1. Have a cloud native mindset
    2. Experience with DevOps, GitOps, and Infrastructure as Code (TerraForm)
    3. Ability to design and build CI\CD process
    4. Experience with at least one scripting language (bash/python/golang/JS)
    5. Ability to identify risks and propose solutions for their mitigation (following GDPR)
    6. Experience with developing solutions as part of a team
    7. Experience working in a highly competitive, international business environment

    ‍What we offer

    • The opportunity to work on projects with high social impact with a fun and motivated team
    • Startup culture with an international team (>50% in Kenya), flat hierarchies, and Friday beers
    • Based in Amsterdam or Nairobi with travel opportunities
    • Your choice of equipment and tools
    • Competitive salary and flexible hours

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    Medical Team Intern

    Main purpose of the job

    1. Pricelist mapping
    2. Map names of medical services (drugs, radiology, lab tests, consultation and other procedures) to Carepay product names
    3. Support setting up cost and quality controls
    4. Mapping generic rules to medical services, procedures, drugs and lab tests
    5. Mapping of provider pricelists to CarePay medical product codes
    6. Using the CarePay platform to upload specific rules to the system

    ‍Minimal qualifications

    • Degree/Higher National Diploma in Nursing/ Clinical Medicine or any other medical course
    • At least one year of relevant working experience
    • Good knowledge of medical conditions, treatment types, healthcare services, medicines
    • Good interpersonal and communication skills.  
    • Good knowledge of Microsoft Outlook and excel.
    • A proactive and curious mindset
    • ‍Preferred qualifications
    • Detail oriented  
    • Team player
    • Flexible and ability to adapt or change to new situations  
    • Discretion in handling confidential information  
    • Achievement Drive – Sets goals and strives to achieve them with enthusiasm and determination.  
    • Pro-active – not afraid to actively flag when things are unclear or need extra checks

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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