Job Vacancies at Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

We are looking for a member to be part of our Managed Services team! This is for the position of Head of IN Operations & Performance which will form part of the MSIP organization supporting Airtel Africa.

You will

• Be driving business innovation, transformation in operations, tools, competences and process;
• Building a business level understanding of customer requirements which lead into the BSS systems & applications to drive solution orientated & business development with the Ericsson MS capabilities & portfolio
• Manage the relationship together with the MSCOO the global service delivery organisation on the quality, performance and continuous improvement
• Creating the right ways of working & inter-relationship within the Ericsson operating environment to manage outages & incidents in a coordinated manner with ownership and leadership
• Responsible for Planning (Capacity Management), Design and NPI of IN/VAS.
• KPI & Sign off with Airtel Africa at National Level (including Exclusion Management).
• Accountable for Africa-wide IN/VAS Projects (for example, Special Projects, e.g. CS5)
• Conduct National reviews with customer and handle executive level customer critical issues.
• Responsible to escalate country-level issues to Airtel executive level.
• Forecast Annual Deployment Plans to internal teams for Readiness.
• Support New Sales Opportunities alongside KAM-organization.
• Support Contract Management for Reconciliation, KPI & other matters.
• Responsible for customer satisfaction regarding service delivery.
• Process reviews for improvisation of operational efficiency.
• Support Product Life cycle management.

To be successful in the role you must have

• Customer Relationship Management
• Experience in Multimedia (IN&VAS) domain mainly in consulting and delivery.
• Experience in Ericsson BSS environment products
• Business Oriented
• Leading changes
• Leading and Working through Teams
• Excellent analytical skills
• High accomplishment skills; follow through committed actions.
• High team working & Networking skills.
• 10 years plus experience in relevant field
• Experience with Managed Service / Capacity model

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Our Exciting Opportunity

We are looking for a member to be part of our Managed Services team! As a part of our MSIP Operations Assurance team, you will play a key role in managing the delivery of services and resources on our “live” customer network.

Based on our customer’s network specifics, you will ensure the daily coordination of our customer network operations and maintenance activities, including optimizations and field operation activities coordination, according to Ericsson’s and the customer’s network particularities and requirements.

You will

• Manage end-to-end Operations and delivery of operations & maintenance activities for specific customer, including preparation of the live customer network and assisting the program manager in resources and timing definition and tracking
• Be Responsible for the financial and operational and delivery performance of the Operations Assurance assignments within a Managed Services Deal.
• Be Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA)
• Serve as the primary escalation point for critical incident, Network Delivery Operations escalations, and performance reporting towards the customer.
• Validate and approve integration test results for a new service, terminal and equipment type or vendor
• Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
• Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
• Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
• Continuously drive for efficiency, improvements and excellence in service delivery

To be successful in the role you must have

• Technologically, Ericsson Customer Interactive System and/or Charging System experience with operations background is a must
• Knowledge of Managed Service telecom operations
• Strong Leadership in managing complex teams, partners, customer
• Ability to work collaboratively and innovatively to bring upon continuous improvement in operations
• A solid data analysis skill
• Team player to work in an outstanding environment of working with an amalgamation for Solutions improvements for issues highlighted by operations
• An innovative mind set of a good bent towards automations.