Job Vacancies at Ericsson

Our Excellent Opportunity!

We are now looking for a VAS Delivery Manager who will be responsible for ensuring the accurate and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

You will:

• Responsible for establishing & driving delivery of VAS Services in the Region
• Responsible for TRCP & Other specific Assignments towards Global delivery organization for delivery of elements of the Contracted VAS Services towards the Customers.
• Manage KPI’s & PI’s relating to the deployment & delivery of VAS Services
• Consistently search for ways to improve the VAS services
• Good Project Management Skills & understand of the ePROP’s methodology
• Responsible for the cost and Quality aspects of VAS delivery
• Work with the Regional & Global delivery Resources to analyze customers experience & maturity to create a suitable VAS Service offering

To be successful in the role you must have:

• Education: BS Degree in Engineering or Telecommunications or Electronics
• Min years of experience: 5 years
• Domain-experience: Network and Digital Services
• Should have an adequate degree in telecommunications or Datacom or equivalent experience from Technical Support area within the Telecom or similar industry.
• Must have Excellent Written/Verbal Communications, Presentation & Negotiation Skills
• Senior person in organization that is able to interface to all levels of Customer Management
• Persistent & Consultative approach
• Ability to listen to the customer needs & requirements and translate these needs & requirements to assist EP Sales develop a service Offering that meets OR exceeds Customer Expectations
• Needs to be a motivated individual that is focused on the Success of VAS Services in the Region

Additional Requirements:

• Very good leadership and management skills
• Excellent social skills and strong customer orientation
• Self-motivated and great teammate.
• Ability to adapt to change
• Good communication skills to be able to deal with multiple customers

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Our Exciting Opportunity

We are looking for a Head of Supply CU South East & Africa, to create / ensure Customer value and satisfaction through an efficient Supply Chain model. This will be achieved through Supply Strategy execution that targets to improve productivity, quality, and efficiency of operations.

You will: 

• Work with the Customer Unit leadership team to ensure that strategic objectives are achieved
• Demonstrate strong supplier and product knowledge and a thorough understanding of the business objectives
• Drive the supply process to fulfil customer orders and deliver products in a cost-efficient way to our customers on time
• Optimize the e2e process from suppliers to customers; must understand customer needs and act with a holistic view to bring order to cash.
• Ensure supply strategy execution and maintenance of the strategic relationships
• Ensure best practice performance management is in place
• Share knowledge and success factors with other areas and functions

To be successful in the role you must have:

• Education: Academic degree or the equivalent level of knowledge
• Min years of experience:  8 -10 years.
• Supply Chain & Supply Processes Knowledge
• Proven leadership behavioral & Managerial skills
• Background in delivery towards customers, or Customer Support activities
• Financial acumen & Business understanding
• Customer and Market insight
• Negotiation Skills
• Project management 
• Knowledge sharing & collaboration
• Interest and desire to lead people
• Proficiency with the English Language

Additional Requirements:

• Commercial thinking & problem solving
• Persuading, influencing and analytical
• Delivering results & meeting customer expectations

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Our Exciting Opportunity

The ICT Program Director is responsible to drive large and sophisticated Professional Services engagements towards Ericsson’s customers. The candidate will also support the KAM with extensive technical knowledge. By tackling both the CFR and sometimes CSR role, the ICT Program Director is the overall responsible for the Core 3 team, especially for:

• The overall solution
• The overall cost estimation
• The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the ICT Program Director is the head of the delivery, from opportunity phase until the complete fulfilment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.

In wider and sophisticated projects, ICT Director will be the program lead for a team of ICT Managers for project sub streams.

You will 

• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
• Guide up-sales opportunities !
• Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents !
• Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
• Need hands-on experience when it comes to projects delivery
• Need BSS proficiency
• Need BSCS proficiency

To be successful in the role you must have 

• Entrepreneurial & Commercial Thinking
• Persuading & Influencing ability
• Relating & Networking skills
• Delivering Results & Meeting Customer Expectations
• Planning & Organising skills
• Leading & Supervising abilities
• Knowledge of BSS charging and billing