Job Vacancies at Jubilee Insurance

Job Ref. No. JLIL099

Role Purpose

Reporting directly to the Group CIO, the resource will be primarily in charge of the management and operations of the cloud infrastructure, data center and take responsibility for the physical security, on-going support, maintenance, performance and uptime of the regional cloud and data center facilities. The resource will also be responsible for vendor management and managing OLAs across the companies.

Main Responsibilities

• Overall responsibility for the day-to-day operations of managing cloud services including upgrades, system setup,
• system administration, monitoring, incident resolution, problem management, configuration and change
• management, service desk, capacity planning, availability management, disaster recovery and routine update of
• services
• Drives the adoption, and articulate the risks/opportunities from leveraging cloud infrastructure
• Manage and support high performance, highly available (99.9 Uptime) and mission critical Cloud services, Servers
• & data center platforms for the Insurance core applications and other systems.
• Ensure optimum allocation storage/server resources for the Servers, databases in all environments and to ensure high availability /optimum performance.
• Responsible for entire IT infrastructure including cloud, data centers, networks, Server, Security, Service Desk, and IT service management.
• Ensuring all cloud and infrastructure operations follow regulations and Group policies and procedures.
• Managing various cloud and infrastructure teams across the regions to provide a smooth delivery of IT infrastructure support services, covering systems, networks, and end-user support and the various company OLAs are adhered to.
• Managing cloud and infrastructure vendors to ensure optimal services are provided with regards to SLAs, licenses, skill support, maintenance etc.
• Lead team on the planning and deployment of cloud infrastructure projects to support core digital & applications.
• Ensure effective data backup and recovery strategies for DRP/BCP plan that meet business continuity, regulatory and availability requirements.
• Manage the infrastructure working on existing technologies Oracle VM, Sun Solaris & EMC storage, Microsoft Servers & Hyper-V, and Linux servers. All are technologies hosted in our cloud environment and datacenters
• Management of escalated technical challenges from engineers and comprehensive resolution within SLA and as per defined support processes and policies.
• To perform any other duties as may be assigned by the head of department.
• Academic/Professional Qualifications
• Bachelor of Science Degree in Computer Science from a recognized University
• Microsoft Certified Systems Engineer (MCSE & MCSA)
• Oracle Solaris Certified Associate

Functional Skills

• Experience in Data centre management
• Skills in timely troubleshooting of all business support resources
• Hardware and OS Knowledge in Microsoft Server, Sun-Oracle server, Oracle Intel VM, Unix.
• Experience in hardware /software/ networking inventory management.
• Experience in managing communication equipment.
• Experience in DRP
• EMC storage Administration, EMC Networker Backup
• UPS Power Management
• Relevant Experience
• 5+ years relevant experience in networking, storage, hardware, and system software

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Job Ref. No. JLIL098

Role Purpose

Will oversee and be accountable for digital strategy, transformation, product development, learning and collaboration as well as support overall digital business operations. The successful candidate will play a key role in shaping the company’s digital direction to enable the capture and creation of value in a digital economy.

Main Responsibilities

• Accountable for the development of digital business strategy, including research, technology horizon scanning, competitor analysis and digital thought leadership; including management of structural and technological
• transformation
• Consultancy and engagement with senior management to support digital aspects of internal audit and service review.
• Working with senior management to identify new opportunities for the use of digital technologies and stimulate new business growth by incorporating digital products and services.
• Championing, supporting, and incubating digital innovation and product development at all levels within the company.
• Building and maintaining links with relevant digital business partners and stakeholders outside of the organization.
• Liaising with Human Resources department to championing the development and Learning Management System (LMS), building a catalogue of e-courses and digital content, and facilitating opportunities for all employees to
• enhance their professional and digital skills.
• Work closely with the Group CIO to ensure that any digital solutions fit within the ICT architecture and strategy going forward and leverage on emerging technologies

Digital Projects Responsibilities

• Develop & manage a motivated team responsible for delivering high performance digital solutions
• Monitors overhead and capital expenses to ensure achievement of cost efficiency and acting to correct any adverse variances
• Contributes to overall profitability of Jubilee by monitoring all areas of expenditure and reporting on performance against variations for all digital projects
• Work with digital product delivery team to ensure products taken to market meet sponsor and end-consumer requirements
• Work closely with Business teams (as well as internal and external project partners where appropriate) to devise, develop and deliver appropriate technologies to optimize business operations.
• Determining challenging performance targets, deadlines and KPIs which are regularly monitored and delivered, making timely interventions to remedy any slippage in order to meet planned project outcomes.
• Ensure that any new digital innovations comply with various industry standards including Information Security, Data Protection
• Provide sponsors & stakeholders sufficient visibility of ongoing digital projects through timely status reporting & participation in project reviews & approvals
• Provide advice and support to project partners on how project evidence and information has to be presented and reported
• Contribute to improvements in project management processes and systems to optimize delivery of digital solutions
• Encourage knowledge transfer and lessons learnt activities within the project team and key stakeholders

General Responsibilities

• Contributing to the provision of high-quality digital support services
• Leading and managing staff resources to ensure performance improvement and development
• Determining challenging performance targets, deadlines and KPIs which are regularly monitored and delivered,
• making timely interventions to remedy any slippage to meet planned outcomes.
• Contributing to the development of strategy and policy as required and the delivery of digital strategic plan
• Managing financial and other resources and risks effectively as per the digital strategy
• Liaise with the digital projects team to create and optimize online portals
• Demonstrating a positive commitment to equalities and diversity, ensuring the team delivers against corporate
• standards, KPIs and values, valuing people’s differences and actively pursuing the corporate objectives.
• Liaise with the business development partners to coordinate business to business activity as required
• Provide guidance into the annual marketing strategy development process
• Keep abreast of current trends in digital marketing and related legislation and regulations

Functional Skills

• Data collection, Data utilization, Data validation
• Research methodologies
• Intelligence Data Reporting and analytics competencies
• People management and leadership skills
• Scanning skills – to search for new ideas, trends and principles
• Manage digital projects
• Managing multiple campaigns simultaneously
• Advertising, digital and CRM knowledge and experience
• Meeting objectives and campaign deadlines

Relevant Experience

• Experience in a digital transformation role in-house or with an IT powerhouse
• Experience of building & leading digital teams with a diverse range of skills and competency levels.
• Experience of managing large and multiple projects across a range of digital channels.
• Experience of managing external suppliers to achieve business objectives
• Experience in a digital marketing role in-house or with an agency
• Experience in setting up and optimizing digital marketing tools
• Solid knowledge in project management standards & discipline
• Knowledge of data & digital analytics tools

Qualifications

• A relevant bachelor’s degree
• A recognized professional qualification in Project Management and/or Digital Marketing would be a distinct advantage