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Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operatin...
The Services Lead is responsible for the overall Subsidiary Enterprise Services business results which include delivering the Enterprise Service Strategy to make the market, champion consumption of our technologies, and position Microsoft to deliver support throughout the lifecycle. The SL will be reporting directly to the Sub GM and be a member of the Leadership team
Responsibilities
Services Strategy Planning & Execution:
- Develop, orchestrate & execute comprehensive multi-year Services strategy for sunsidiary
- Grow relationship management for strategic customers (sales and delivery) with One Enterprise approach to achieve Microsoft strategic priorities
- Sales strategy and revenue generation in a solution selling environment, including Unified Support transformation
- Digital thought leadership and in- depth knowledge of industry trends that drives strategy and execution
- Professional Services depth, demonstrating significant experience with large deals, risk management, commercial agreements, and portfolio balancing/management
Operational & Business Excellence
- Drive execution excellence and improved Customer and Partner Experience through disciplined management to our operating mechanisms, ensuring fundamental goals are met or exceeded. Balance between short-term execution and longer-term success.
- Provide inputs into sunsidiary and Enterprise Services business reviews and annual business plan
- Accountable to achieve New Work Sold, Revenue and Sold Margin targets. Establish and monitor local COGS and Opex budgets for operating and capital expenditure.
- Provide leadership and direction to improve Sales alignment, One Microsoft account planning orchestration with efficiency and successful execution
- Provide strategic input into the setting of the region’s priorities and goals with VP/COO and subsidiary LT
People Leadership & Management:
- Leads orgs & people at scale, demonstrating global mindset
- Models and cultivates MSFT growth mindset culture and leadership principles: create clarity, generate energy, deliver success
- Leads effectively through transformations by building org and people capability for the future
- Brings together the power of one MSFT to deliver an integrated one MS approach to customers
Qualifications
- Significant (10+ years) consultative Industry solution selling experience with exposure in digital transformation
- Business development skills
- Market development skills
- Industry specialized sales or consulting position within an IT Consulting or Services company
- Solution sales or consulting position in a competing or partner company
- Bachelors degree or equivalent required
- MBA desirable
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is
centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Responsibilities
As an Account Technology Strategist, you'll be acting as your customer’s virtual Chief Technology Officer, and will be expected to:
- Utilize your knowledge of enterprise architecture and Microsoft cloud services (including the latest innovations and solutions) to create roadmaps to your customers' desired future state.
- Build strong relationships with Chief Technology Officers, Chief Information Officers, Chief Security Officers, other technical and business decision makers, and the developer community as their trusted technology advisor.
- Orchestrate activities across Microsoft and Partner resources to maximize business results, customer success and satisfaction.
- Demonstrate change management leadership skills by assisting customers with new business models, process and workflow changes, and employee impact assessments as they move towards the desired future state.
- Drive long-term growth by focusing on sustainable usage of cloud solutions that align to customer objectives and business value.
- Share your broad technical knowledge of the Microsoft platform, our competition, and the industry with customers by sharing customer and general IT landscape insights with your Microsoft colleagues.
Account Technology Strategists are unique in their:
- Broad knowledge of Microsoft’s enterprise platform and their ability to map relevant Microsoft technologies to customer IT and business needs and priorities.
- Ability to build long-term trusted technology advisor relationships that result in solid, meaningful strategic technology conversations.
- In-depth knowledge of customer technology environments.
- Ability to ensure that customers benefit from the latest Microsoft innovations and solutions.
Qualifications
Key experiences, skills, and knowledge:
- Proven ability to learn quickly, adapt, and master new concepts and technologies to drive their adoption and usage required
- Strong technical skills required, with enterprise architecture experience or certification preferred
- Experience in Business Consulting or Consultative Selling, and extensive experience working within Teams preferred
- Excellent verbal and written communication skills, along with equally good listening skills is essential
- Experience in Project Management preferred
- Education: Bachelor's degree in Computer Science, similar information technology-related, or engineering discipline degree required. Master's degree preferred.
- Additional training or education in Business, Sales, or Marketing preferred
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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