Job Vacancies at Optiven

We are currently seeking qualified waitrons to join our team in one of our restaurants based in Karen in Nairobi.

Responsibilities

• Prepare the restaurant for service.
• Greet guests at assigned tables and ensure that each guest has been explained to the available menu.
• Take orders from the customers and put through orders for preparation.
• Collect orders when prepared and serve to guests.
• Collect all dirty cutlery and crockery from the table once guests have completed their meals.
• Offer desserts and coffee to guests.
• Maintain a high standard of personal hygiene and appearance.
• Ensure that all items received by the guests are charged for.
• Perform other duties as assigned from time to time.

Qualifications

• Applicants must be very well conversant with a wide range of hotel activities.
• Must have some formal training in food and beverage Service.
• Must have served as a waiter/waitress within the hotel/ restaurant set up.
• Should have superior food and beverage knowledge.
• Must have a strong work ethic.
• Must have exceptional communication skills and great customer service skills.
• Should have a positive, punctual, and professional approach.
• Excellent attention to detail, immaculate personal grooming and presentation.
• A positive attitude, enthusiastic personality, and a winning smile.

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As a Barista/Barman you will be expected to prepare and serve hot and cold beverages, including various types of coffee and tea, educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders.

To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates and ensuring an excellent drinking experience for our guests.

Responsibilities

• Greet customers as they enter.
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g. preferences of coffee blend, tea, etc.)
• Prepare beverages following recipes.
• Serve beverages and prepared food, like cookies, pastries. etc.
• Receive and process payments (cash and credit cards).
• Keep the bar area clean.
• Maintain stock of clean mugs, plates and glasses.
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations.
• Communicate customer feedback to managers and recommend new menu items.
• Monitor and observe guests dining experience.
• Ensure guests are satisfied with the food and service and take action to correct any problems.
• Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or present change (if applicable).
• Dealing with any minor guest complaint and keeping the supervisor informed of any guest complaints and comments.
• To handle all guests without bias or prejudice.

Qualifications

• Must have a Diploma in Food and Beverage Service; relevant training is a plus
• Previous work experience as a Barista/Barman.
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Flexibility to work various shifts
• Ability to gauge customers’ preferences
• Excellent communication skills
• Must have a valid good conduct certificate.

Required skills

Customer service, Cleaning, Barista, Table setting, Food and beverage, Billing customers, Customer comfort and safety.