Job Vacancies at Peach Cars KE

Role Description

As a Sales Administration Intern at Peach Cars, you will play a vital role in supporting our sales process. This position offers hands-on experience in a dynamic environment, where you'll develop strong organizational and communication skills while fostering a customer-focused approach.

Key Responsibilities:

• Assist in coordinating checks on vehicle status, including logbook ownership, and communicate findings to internal teams.
• Support buyers and sellers throughout the administrative steps of the sales process.
• Clearly explain sales administration procedures (e.g., agreement preparations, payments, ownership transfers, and insurance) to set expectations for timelines and outcomes.
• Guide customers through our sales documentation, addressing any questions they may have.
• Ensure all documentation is properly signed and maintain KYC records, organizing files both online and offline.
• Help coordinate the physical handover of vehicles with the fleet team, ensuring all necessary checks are completed and customers sign the handover checklist.
• Conduct pre-handover checks on vehicles to ensure they are clean and ready for delivery.
• Assist in the coordination of logbook-related services, including ownership transfers and logbook pickups.
• Introduce our services and pricing to buyers, and facilitate the collection and delivery of logbooks.
• Monitor the status of logbook ownership and assist customers with any issues related to their Ecitizen accounts.
• Ensure timely logbook transfers and clear communication among all relevant parties.
• Follow up with sellers regarding the cancellation of active insurance policies once the car is sold, and assist buyers in obtaining new policies.
• Coordinate payment processes with the finance team and communicate updates to customers, ensuring that transaction receipts and confirmations are shared promptly.

Requirements:

• Degree in Business Administration,or a related field.
• Strong organizational and communication skills.
• Customer-focused mindset with a desire to learn.

Benefits:

• Gain practical experience in sales administration and customer service.
• Work closely with a supportive team and learn from experienced professionals.

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Role Description

The Sales Associate - Private Seller role at Peach Cars specializes in handling customers interested in selling their cars. As the Sales Associate for Private Sellers, you will ensure our customers have a seamless and satisfying experience selling their car with Peach Meaning, you will build relationships with sellers, understand their unique needs, and deliver an excellent customer experience via strong communication and care. This individual will serve as the main contact point for customers, addressing inquiries, resolving issues, and maximizing customer satisfaction throughout the car selling journey. This is one of the most important roles at Peach as without supply; we cannot generate demand. Therefore, it is one that must be approached with focus, care and commitment to outcomes.

Duties and Responsibilities

Relationship Management

• Establish and maintain strong relationships with customers looking to sell their cars.
• Act as the primary point of contact for sellers, guiding them through the selling process.
• Understand the unique needs and preferences of individual sellers.
• Address inquiries promptly, ensuring a transparent and informed selling experience.
  • Result: No customer complaints; management of relationships are consistent and steady - (i.e. no major backlog)
• Bring in deals cars that can be easily converted into sales

Support Car Sales

• Assist sellers in listing their vehicles, ensuring accurate and compelling representations.
• Provide guidance on pricing strategies based on market trends and vehicle conditions.
• Coordinate and facilitate the negotiation and closing of sales transactions.
• Clearly communicate the selling process, terms, and conditions to sellers.
• Educate sellers on the platform or service features, benefits, and additional offerings.
• Handle and resolve seller concerns, inquiries, and disputes in a timely and effective manner.
• Collaborate with internal teams to address technical or operational issues affecting sellers.
• Provide regular reports on key performance indicators related to the selling process
  • Result: Healthy conversion of vehicles being sold with Peach; data is filled accurately and timely; no customer complaints

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in account management or customer success
• Excellent communication and interpersonal skills.
• Ability to guide customers through complex processes with empathy and clarity.
• Knowledge of CRM tools and sales management software.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Negotiation and sales skills.

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Role Description

The Sales Associate - Buyer Facing role at Peach Cars specializing in selling vehicles to interested buyers. You will ensure that you are delivering an excellent customer experience experience to our potential buyers. You will need to have a strong understanding of vehicles and the market in Kenya.

This will support your ability to support buyers in finding a vehicle that meets their needs. This is a customer facing role - as such the successful candidate must resonate with our values of Ownership, Respect, Challenge and Transparency. This role requires exceptional communication and negotiation skills, as well as the ability to build and maintain strong relationships with our team and customer alike.

Roles and responsibilities
Car Sales

• The Sales Associate will negotiate and close on car sales with clients. In order to do this the individual should: understand customer needs, educate clients on our various products and services and advise clients on what best suits their needs. In addition to this the individual will be required to convert potential leads into active customers.
  • Result: High customer satisfaction; knowledge of vehicles; and hit monthly sales targets
• The individual will be responsible for collecting data and feeding it into the various trackers/ CRM and information banks provided by the company.
  • Result: Data is collected in trackers in an accurate and timely manner
• The individual will be required to collaborate not only with the sales team to increase the sales and the growth of the company, but also with other teams such as Finance, Inspections, Product, Customer Experience and Marketing.
  • Result: Strong collaboration across teams

Relationship Management

The Sales Associate will be required to build and maintain trusting relationships with customers throughout their journey at Peach. Your key responsibilities here are:

• Approach potential customers and build a trusting relationship with them Understand customer needs and develop plans to address them
• Resolve customer complaints quickly and effectively
• Own all customer communication and proactively share information with them
• Aim to preserve customers by upselling and cross selling our products/ services with assistance from the customer experience and car care team
• Result: Strong customer relationships; active & transparent communication with clients; strong take rates on vehicles.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Possess strong communication skills (both verbal and written)
• Have strong relationship building, networking and negotiation skills
• Have a deep understanding of the industry and the competitive landscape
• Be a good collaborator and work well with internal and external teams

Peach Benefits

• Competitive Salary
• Health insurance cover