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  • Posted: Dec 21, 2020
    Deadline: Jan 8, 2021
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  • Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
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    Head of Revenue Assurance

    Role Purpose

    The job holder will be responsible for Overseeing Fraud management, Cost and Revenue Assurance within Telkom ensuring that the organization maximizes expected revenue and minimizes business costs. The head of Revenue Assurance is the leader and subject matter expert and responsible for establishing best practices in fraud management and revenue Assurance. He/she will provide assurance to senior management that effective prevention, detection and corrective plans and processes are in place to protect revenue and prevent fraud.

    Key Duties and Responsibilities

    • Develop a Revenue Assurance and Fraud Roadmap identifying strengths, weaknesses, threats and opportunities.
    • Assess fraud and revenue leakage risks and develop systems/processes/other actions to mitigate such risks
    • Develop and implement a Revenue Assurance and Fraud management Strategy setting clear goals and objectives to achieve set strategy.
    • Evaluate current Key Result Areas (KRAS) and Key Performance Indicators Systems (KPIS) to measure efficiency.
    • Lead assurance status updates for management.
    • Define and maintain RA success criteria for the team operations. Oversee all Revenue assurance team operations, ensuring projects are completed on time and on budget
    • Manage budget and service delivery SLAs
    • Continuously review the operating environment to identify new and emerging risks and advise the organization on the various means to mitigate the identified risks
    • Continuously monitor compliance to approved product & services business rules, policies and procedures and guide the respective business functions to implement actions to address areas of non-compliance
    • Participate in the hiring training and retaining of Revenue Assurance team members and effectively manage the RA team and take charge of their performance and development.
    • Maintain awareness of market and industry trends in fraud and revenue assurance techniques.

    Academic Background and Professional Knowledge

    • Bachelor’s Degree in Technology, Economics, Commerce or other business field.
    • Professional certification in Auditing, Accounting, Risk Management or Information Systems Audit.
    • Master’s Degree in Business is an added advantage.
    • At least 9 years’ experience in Assurance, Risk Management, and Business process Improvement or other related areas.
    • At least 5 years in senior management.

    Here are the skills we are looking for

    • In-depth understanding of the business issues that affect the telecommunications industry.
    • Capability to accumulate, summarize and interpret significant amounts of data and information from business units, support units and assurance units and distill it to the key points that help Senior Management analyze risk in a given situation.
    • Have strong business acumen and highly developed commercial experience with experience in strategic decision making
    • Highly developed interpersonal and communication skills aligned to strong team leadership competencies.
    • Extensive knowledge of equipment and software characteristics of various telecommunications networks and their integration capabilities.
    • Thorough grounding in telecommunications network operation and maintenance (mobile and landline) methods and procedures, as well as computer software systems associated with such networks.
    • Thorough understanding of regulatory requirements that relate to the telecommunications environment in general and a telecommunications network operations and maintenance in particular.

    go to method of application »

    Head of Service Platforms

    Role Purpose: 

    The job holder will be responsible for leading and directing the Planning, Implementation, Operation and Maintenance of customer-facing service delivery and enabler platforms such as the intelligent network (IN), online charging systems (OCS), Virtual Private Networks (VPN), Pre-Paid Calling Cards (PCC) and Mobile Financial Services (MFS).

    Furthermore, this role is responsible for all Value Added Services (VAS) including voicemail services, WAP services, caller ring back tones, over-the-air systems, pay for me systems, toll-free number and virtual private branch exchanges (VPBX).

    Key Duties and Responsibilities

    • Develop and implement annual operating and capital budgets (Opex and Capex) for Service Platforms.
    • Oversee the utilization of the allocated budget in sub-departments to ensure responsible utilization of resources.
    • Institute good project governance to remain within allocated budget when executing projects
    • Collaborate with Supply Chain function to ensure optimal vendor sourcing and contract management
    • Research and implement best practise and innovative  procedures and processes to improve customer experience
    • Engage with relevant stakeholders to obtain information about the customers, market demand and obstacles in service delivery and platforms
    • Oversee the delivery of high quality service to clients in compliance with the SLA agreements and performance standards
    • Respond timeously to service and platform disruptions that may cause a lack of services to determine potential causes of network outages.
    • Oversee the project management of all projects undertaken by third party contractors in respect of service platforms and ensure that KPIs are adhered to.
    • Monitor performance of the platforms through service monitoring and available statistics to determine means in which the service platforms may be upgraded or expanded to improve service and availability.
    • Oversee the implementation of continuous improvement initiatives for the service platforms.
    • Manage the strategic expansion of the company’s service platforms to maximise quantity and quality of services to customers.
    • Manage availability of service platforms to facilitate sales and distribution processes.
    • Anticipate & forecast future service platform developments and prepare for new product requirements.
    • Implement procedures for server and subscriber migrations on service platforms to ensure smooth transition.

    Academic Background and Professional Knowledge

    • Bachelor’s degree in Engineering or Telecommunications.
    • Post graduate qualification in Engineering or Business Management
    • Must have Professional registration with Engineering Council
    • Minimum of 8-10 years’ experience in the telecommunication/technology industry and 5 years in management of Service platforms  &VAS
    • Experience in business process analysis and redesign.
    • Experience in network operation and maintenance process.

    These are the skills we are looking for

    • Business acumen to plan and control expenses effectively and efficiently
    • Driving implementation of best practice and continuous improvement initiatives to stay abreast of the developments in the industry
    • Technological astuteness to oversee the service delivery and enablement of relevant platforms.
    • In-depth understanding of the business issues that affect the telecommunications industry.
    • Thorough grounding in telecommunications VAS methods and procedures, as well as computer software systems associated with such networks.
    • Thorough understanding of regulatory requirements that relate to the telecommunications environment in general, Mobile Financial Services and a telecommunications network operations and maintenance in particular.
    • Extensive knowledge of equipment and software characteristics of various telecommunications networks and their integration capabilities.

    Method of Application

    Application should be sent to [email protected] by providing an updated Curriculum Vitae (CV) before 8th January 2021 including details of your current telephone contacts and names of three referees.

    Please note, only shortlisted candidates will be contacted.

    Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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