Department: Customer Experience
Position Reporting to: Team Leader – Retention
Job Purpose / Summary: To support and retain our current subscribers using selling techniques in order to achieve customer reconnection targets. Educate customers on competitive pricing and product information; assist the customer in comparing and contrasting our products versus competition.
A customer-centric mindset is necessary in order to ensure long-term customer satisfaction.
Preferred Skills / Qualifications:
Position Reporting to: Dispatch Team Leader
Job Purpose / Summary: Reporting to the Manager – NOC, the core role of NOC Engineer will be network monitoring especially ticketing, field dispatch coordination, tracking of resolution and update, as well as Node audit and redundancy tests.
Key Roles & Responsibilities
Overall, he/she will be responsible for:
Desired Education, Skills & Experience:
Interested candidates to send updated CV to email@example.com with job the title on the respective subject line not later than 15th September, 2020.
Wananchi Group is an equal opportunity employer and offers competitive remuneration and benefits to the right candidate.
Canvasing will lead to automatic disqualification.
Only short-listed candidates will be contacted.
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