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  • Posted: May 28, 2024
    Deadline: Not specified
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    Aleph is a team of digital experts, growing markets around the world. Our solutions make local and global advertising possible, without limits. Our teams are equipped with the local knowledge and global capabilities to get tens of thousands of businesses up and running on digital media and advertising platforms. By connecting advertisers with top digital media platforms, Aleph is shaping the future for businesses big and small. When local markets have access to global digital capabilities, economies rise. The world of global digital advertising is always transforming; we’ve built our offerings to evolve and solve at pace. With our proprietary technologies and support from our fast-moving teams, our partners stay ahead of what’s next. We’re a global tech company powered by local experts. Aleph: Digital advertising for all.
    Read more about this company

     

    Client Solutions Manager TikTok

    The Role

    • The Client Solutions team is responsible for digital campaign execution and success, working closely with the Client Partner team to deliver a first-class service to clients.

    Main Responsibilities

    • Participate in strategic planning with sales to grow or generate new business opportunities.
    • Act as a consultant for top key accounts
    • POC for clients to deliver campaign management and reporting in time, provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.
    • Ensure that SLAs are respected to become 1st class in client service.
    • Performance side: optimize accounts to increase spend and on the reservation side, you will need to manage the project to success.
    • Drive education on products, company updates and share company best practices as relevant to client or agencies' business.
    • Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
    • Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports.
    • Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.
    • Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.
    • Organize & manage account information, assets & data, and reports.
    • Keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements.
    • Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns.

    Skills & Experience Required

    • At least 5+ years of experience in client relationship management & digital media.
    • Bachelor’s degree in Advertising, marketing, business or tech
    • Deep understanding of the digital landscape and a passion for social media intimately familiar with online media planning, design and art control of advertising pieces.
    • Experience managing campaigns across digital platforms and ad tech products.
    • Strong communication and people skills (working directly with clients).
    • Detail oriented, with exceptional organizational skills.
    • Aptitude, creativity, and a preference for working in collaborative teams and across business units
    • Strong time management and problem-solving skills
    • Ability to multi-task under challenging deadlines still focusing on details.

    go to method of application »

    Client Partner TikTok

    • If you’re passionate about Digital Marketing and have a proven track record in Media Sales, then we invite you to talk to us about the Client Partner role.

    Main Responsibilities

    • Be a part of a dynamic team that works across all strategic ad product initiatives.
    • Develop and manage the strategic relationships with our key agencies and advertisers, both accelerating the existing traditional and digital media business as well as helping unlock completely new client relationships.
    • Consult key advertisers and agencies on how to leverage our partners with the objective of growing their business or delivering business and marketing objectives.
    • Educate advertisers and agencies on our partner products through onsite presentations and one-on-one training.
    • Attend industry events and conferences to generate new business leadsTrack revenue performance across the business portfolio, determine and action corrective measures where needed.
    • Ownership over the commercial success, full accountability, and strategic steering of short-term and long-term KPIs
    • Be creative, to be able to come up with new ideas to improve customer service standards

    Core And Functional Skills And Knowledge

    • You have a Bachelor’s degree or higher, preferably in Marketing, Digital Marketing, Economics, Social Sciences or similar
    • You have minimum 5 years of Sales experience, focused on large accounts: creating, maintaining, and enhancing customer relationships
    • You have experience with online advertising, analytics, and social mediaYou have strong commercial skills (responsible for direct revenue)
    • You demonstrate the ability to work effectively in a fast-paced, rapidly changing environmentYou possess solid project management skills
    • A proven track record of success in growing and maintaining accounts

    Method of Application

    Use the link(s) below to apply on company website.

     

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