Client Solutions Manager TikTok at Aleph Group, Inc

The Role

• The Client Solutions team is responsible for digital campaign execution and success, working closely with the Client Partner team to deliver a first-class service to clients.

Main Responsibilities

• Participate in strategic planning with sales to grow or generate new business opportunities.
• Act as a consultant for top key accounts
• POC for clients to deliver campaign management and reporting in time, provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.
• Ensure that SLAs are respected to become 1st class in client service.
• Performance side: optimize accounts to increase spend and on the reservation side, you will need to manage the project to success.
• Drive education on products, company updates and share company best practices as relevant to client or agencies' business.
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports.
• Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.
• Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.
• Organize & manage account information, assets & data, and reports.
• Keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements.
• Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns.

Skills & Experience Required

• At least 5+ years of experience in client relationship management & digital media.
• Bachelor’s degree in Advertising, marketing, business or tech
• Deep understanding of the digital landscape and a passion for social media intimately familiar with online media planning, design and art control of advertising pieces.
• Experience managing campaigns across digital platforms and ad tech products.
• Strong communication and people skills (working directly with clients).
• Detail oriented, with exceptional organizational skills.
• Aptitude, creativity, and a preference for working in collaborative teams and across business units
• Strong time management and problem-solving skills
• Ability to multi-task under challenging deadlines still focusing on details.