Admin/Customer Service at Amanbo

• The Office Administrator will be responsible for managing and coordinating various aspects of an organization's daily operations.
• This role is essential in ensuring efficiency, organization, and seamless workflow within the office.
• The ideal candidate should be a professional, highly organized, and proactive individual with strong administrative and interpersonal skills.

Key Responsibilities:

Administrative Support:

• Scheduling & Coordination: Managing calendars, organizing meetings, and coordinating events.
• Record Keeping: Maintaining accurate records, filing documents, and managing databases efficiently.
• Communication: Handling phone calls, emails, and correspondence; directing inquiries appropriately.
• Office Management: Ordering supplies, managing office equipment, and ensuring a well-maintained workspace.
• Documentation & Reporting: Preparing and formatting documents, reports, and presentations as needed.

Operational Support:

• Data Entry: Accurately entering and managing information in databases and spreadsheets.
• Report Preparation: Creating insightful reports and presentations to support decision-making.
• Problem Solving: Identifying and resolving office issues swiftly and efficiently.
• Process Improvement: Assisting in the development and implementation of office procedures to enhance productivity.

Human Resources Support:

• Hiring & Onboarding: Assisting in recruitment processes, scheduling interviews, and onboarding new employees.
• Training & Development: Organizing training programs and supporting employee development initiatives.
• Employee Relations: Addressing staff concerns, fostering a positive work environment, and assisting in conflict resolution.
• HR Documentation: Maintaining personnel files, contracts, and HR-related records.

Customer Service:

• Inquiry Handling: Responding to customer inquiries, complaints, and requests professionally and efficiently.
• Issue Resolution: Providing timely solutions to customer concerns, ensuring satisfaction.
• Relationship Building: Developing and maintaining positive relationships with clients, suppliers, and stakeholders.
• Front Desk Management: Assisting visitors, managing reception duties, and creating a welcoming office atmosphere.

Requirements:

• Must be a female aged 25 to 35 years.
• Previous basic human resource experience is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in office management tools and software (e.g., MS Office Suite).
• Ability to multitask, prioritize tasks, and work under minimal supervision.
• Professional demeanor with a proactive and problem-solving mindset.
• This position is ideal for someone who thrives in an administrative role, enjoys organizing and coordinating activities, and takes pride in maintaining an efficient and professional office environment.