Jobs at Caritas MFB

JOB PURPOSE

The Relationship Manager (Religious sector) will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Caritas Microfinance Bank customers and the church ecosystem within the assigned religious sector in Institutional Banking. The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customers value and ROI are optimized.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Sales and Marketing of bank’s financial products (Deposits, Transaction, Bancassurance and Loans) products
2. Relationship management to maintain quality growth in all the key performance indicators within the church ecosystem.
3. Training bank staff on Church Banking
4. Promote the Church Banking model to all the churches in Kenya
5. Representing the bank in all the religious ecosystem forums
6. Formulate, design and review product and platform strategies that competitively address identified and emergent market opportunities within the religious sector.
7. Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits.
8. Full responsibility for assigned religious sector product lines and all sales and business development activities for the bank
9. Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic plan and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and religious sector customer needs
10. Enhance relationship marketing and management – to establish, maintain, and enhance relationships with Parishes, Dioceses, and other church partners
11. Enhance value creation by creating, communicating, delivering, and offering solutions that have value for the church ecosystem, shareholders, and partners.
12. Develop innovative solutions that will be delivered through branches and alternative banking channels that respond to market needs or identified gaps in the religious sector market.
13. Product development to suit the religious ecosystem including churches, schools, hospitals, and other activities, belonging to the church.
14. Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization within the church
15. To perform any other duty as assigned in line with the organization goals and objectives

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. University Degree – in a Business-related field
2. 5 years’ work experience in Sales, Business development, Relationship Management in a Banking environment
3. Having worked with the religious sector in a banking environment will be an added advantage
4. Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the religious sector market now and in future

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JOB PURPOSE

To successfully initiate, design, plan, control, execute, monitor, and close projects approved by the management.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Plan and take responsibility for the overall project objectives- provide project management and direction to ensure overall success of assigned initiatives by developing the project implementation plan including the scope of project, project goals, scheduling, and project deliverables
2. Guide and govern suppliers for project related activities ensuring they understand and adopt Bank agreed standards and architectures along with adhering to policy and procedures
3. Ensure quality assurance for Audit, Risk and Governance
4. Engage collaboratively with project stakeholders to ensure appropriate prioritization of delivery
5. Ensure project Governance is observed including adherence to defined operational acceptance procedures and testing/approval process
6. Facilitate the definition of scope; service levels and user requirements in addition to coordinating partners, vendors and consultants engaged in the project work.
7. Identify key stakeholders to the project and their roles and value while coordinating activities across different internal and external functions
8. Manage project budget and resource allocation as well as constantly checking on project progress towards meeting its objectives, determining the cause of deviations from the plan if any and take corrective actions to address deviations.
9. Ensure proper alignment with ICT Manager in all aspects of project issues/concerns/actions
10. Act as the Business Change interface and escalation point for all project issues/concerns/actions
11. Prepare presentation and briefing material, status reports for the Senior Management Team and other stakeholder groups.
12. Draft and revise business cases, project plans, statements of works and vendor provided artefacts, highlighting potential issues and dependencies and recommend ways for ensuring success
13. Organize and ensure proper and adequate testing phases within projects.
14. Oversee and manage all aspects of ICT project phases including proactive management of project risks and issues.
15. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
16. Develop processes and procedures to support the achievement of the project goals.
17. Convene regular Project Steering Committee meetings that include Senior Management and other stakeholders
18. Proactively manage full cycle of assigned initiatives, including overall project plan, scope, change control, risks, issues, impacts and reporting through standardization and best practice project implementation
19. To perform any other duty as assigned in line with the organization goals and objectives

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Bachelor’s Degree in Business information Technology, IT, Computer Science, or any other IT Related Degree.
2. PMP qualification or other Project Management certification will be an added advantage
3. Minimum 3 years’ experience and exposure working in a busy ICT environment. Direct work experience in a project management capacity including all aspects of process development and execution preferred
4. Thorough understanding of project management lifecycle, phases, techniques, and tools with strong and tested project management skills, including risk management.
5. Must be able to work under pressure, take clear ownership of projects and drive to ensure a successful closure for the customer and stakeholders
6. Ability to scope projects, interact with people at all levels and across the entire institution, and hold others accountable for deliverables
7. Outstanding grasp of information technology concepts and processes.
8. Strong Interpersonal, communication and problem-solving skills
9. Demonstrated soft skills in critical thinking, creativity, and adaptability.
10. Working knowledge of banking products and technology innovations will be an added advantage
11. Experience in business process analysis preferably in a multi discipline environment.
12. Highly developed analytical skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs.
13. Experience in projects management in banking environment will be an added advantage
14. Self-empowerment, self-driven, team player and leadership skills

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JOB PURPOSE

To oversee information security, cybersecurity and IT risk management programs based on industry-accepted information security and risk management framework.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Monitor access to all bank systems and maintains access control profiles on computer network and systems. Track documentation of access authorizations to all resources.
2. Develop and/or maintain appropriate Segregation of Duties within and across all banking applications.
3. Develop and manage the Information Security risk management strategy, framework, guideline and approach for the bank’s systems and infrastructure landscape.
4. Research and investigate measures that address data security risks and potential losses for reporting purposes.
5. Install, modify, enhance, and maintain data system security software.
6. Work on determining acceptable risk levels for the bank and ensuring the IT environments are adequately protected from potential risks and threats.
7. Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
8. Follow-up on detected security issues and implement solutions to reduce security risks
9. Assist in the research, development, communication, maintaining and working with the operational units on the enforcement of IT security architecture, policies, procedures, solutions, and standards.
10. Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary
11. Support improved data security awareness and education including on-call availability.
12. Develop strategies and action plans to drive control maturity improvement in areas where controls do not adequately mitigate risks.
13. Responsible for staying abreast of the latest industry security practices and technologies
14. Meet with bank shareholders to analyze, document, and define requirements associated with new development or maintenance and enhancements to existing security roles and permissions. Review completed roles/permissions with users to ensure requirements are fully met.
15. Deliver services that meet regulatory specifications. Work with internal and external auditors to document and confirm that all security administrative duties are properly performed as well as demonstrate overall compliance.
16. Manage the 3rd party’s Information Security risk assessments process to ensure risk transparency and business acceptance, contractual obligations, due diligence assessments and enable risk-based decision making to support the Bank’s Third-party Risk Program.
17. Plan and conduct Incident Response Plan tabletop exercises on a periodic basis with subsequent remediation planning, tracking and completion roadmap in place.
18. Develop, update, and ensure completion of IS training and awareness initiatives throughout the Bank on a periodic basis. In addition, ensure respective reporting tracking metrics in place.
19. Evaluate and recommend security products, services, and/or procedures to enhance productivity and effectiveness.
20. Manage specified Information Security related projects from inception to completion.
21. Provide guidance, evaluation, and advocacy on audit responses.
22. Coordinate and track all information technology and security related audits. Liaise with Internal Audit, maintaining excellent relationships and provide transparency.
23. To perform any other duty as assigned in line with the organization goals and objectives

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Bachelor’s degree in Computer Science, Information Technology, or related discipline
2. Minimum 4 years in Information Technology with 3 years of Information and Cybersecurity relevant experience
3. Information security certifications preferred: CISSP, CISM, CISA or Equivalent (Note – If not certified, willing to obtain the CISO approved IS/Cyber certification(s) in the first year of employment)
4. Strong knowledge of Information Security concepts including, but not limited to, Audit Reviews, Risk Assessment, Awareness & Training, Identity Access & Management, Data Protection, Secure SDLC, Incident Management, Vulnerability Assessment, Third Party IS Assessment, Secure Configurations, Patch Management, etc.
5. Thorough understanding of fundamental security related frameworks and network concepts
6. Hands-on troubleshooting, analysis, and technical expertise to resolve incidents and service requests; previous experience in troubleshooting day-to-day operational processes such as security monitoring, data correlation, security operations will be an added advantage
7. Ability to communicate effectively at different levels of the organization, and with various technical and business audiences.
8. Excellent problem-solving abilities and analytical skills. Ability to see the big picture with high attention to critical details.
9. Results oriented, can achieve desired outcomes independently and at appropriate priority levels
10. Highly motivated and energetic with ability to multi-task effectively
11. Ability to complete projects and perform daily tasks with minimal supervision
12. Ability to set and meet deadlines
13. Strong interpersonal skills

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JOB PURPOSE

The Relationship Manager (Self Help Groups) will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Caritas Microfinance Bank customers and the church ecosystem within the assigned religious sector in Institutional Banking. The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customers value and ROI are optimized.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Sales and Marketing of bank’s financial products (Deposits, Transaction, Bancassurance and Loans) products
2. Relationship management to maintain quality growth in all the key performance indicators within the church ecosystem.
3. Training bank staff on Church Banking
4. Promote the Church Banking model to all the churches in Kenya
5. Representing the bank in all the religious ecosystem forums
6. Formulate, design and review product and platform strategies that competitively address identified and emergent market opportunities within the religious sector.
7. Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits.
8. Full responsibility for assigned religious sector product lines and all sales and business development activities for the bank
9. Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic plan and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and religious sector customer needs
10. Enhance relationship marketing and management – to establish, maintain, and enhance relationships with Parishes, Dioceses, and other church partners
11. Enhance value creation by creating, communicating, delivering, and offering solutions that have value for the church ecosystem, shareholders, and partners.
12. Develop innovative solutions that will be delivered through branches and alternative banking channels that respond to market needs or identified gaps in the religious sector market.
13. Product development to suit the religious ecosystem including churches, schools, hospitals, and other activities, belonging to the church.
14. Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization within the church
15. To perform any other duty as assigned in line with the organization goals and objectives

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. University Degree – in a Business-related field
2. 5 years’ work experience in Sales, Business development, Relationship Management in a Banking environment
3. Having worked with the religious sector in a banking environment will be an added advantage
4. Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the religious sector market now and in future