Jobs at Church World Service

Primary Purpose:

This position is responsible for implementing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa, ensuring that RSC Africa processing priorities and targets are met, that standard operating procedures are strictly followed and integrity maintained throughout the process.

Essential Duties:

• Achieves and maintains a high performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS/RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
• Travels throughout Sub-Saharan Africa, as assigned, or works remotely to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims, in a dignified and professional manner.
• Conducts the AOR Screening and Pre-screening interviews, either in person or remotely, per the daily minimums set by Field Processing Department Management, in a non-confrontational, objective, and dignified manner. This includes:
• Determining case composition and ensures all refugee cases are cross-referenced according to established standard operating procedures.
• Establishing the validity of an applicant’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
• Collecting all identity information including photographs, height, and weight.
• Documenting applicant’s persecution claim.
• Analysing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
• Prepares cases for USCIS, including reviewing physical file and START database.
• Assists in Adjudications Circuit Rides, which includes completing post-Adjudication review updating fingerprints, and preparing and distributing decision letters.
• Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
• Works with other Programs departments as necessary to properly update cases.
• Assists as needed in preparing for and execution of circuit rides. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
• Completes and updates all case files and all database records.
• Writes deferrals and info memos for referring agency action, as required.
• Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
• Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
• Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
• Trains new staff as required and contributes to the development of Field Processing Department training procedures and their implementation.
• Contributes to the development and updating of processing guides for the Field Processing Department in coordination with Supervisors, Managers and Coordinators.
• Undertakes other duties as assigned by CWS/RSC Africa Management.

Qualifications:

Experience:

• Four (4) years paid work experience required
• Casework or previous resettlement/humanitarian experience is preferred.

Skills:

• Strong verbal and written English language skills;
• Second language is an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic are preferred;
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook, PowerPoint;
• Strong organizational and time management skills;
• Meticulous attention to detail.

Abilities:

• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP);
• Accurately type 40 WPM at 96% accuracy;
• Pass the quarterly job knowledge assessments with a score of 80% or higher;

Education & Certifications:

• Bachelor’s Degree is required (or 4 years of work experience in lieu of a bachelor’s degree.
• Important Requirements:
• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

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Primary Purpose: 

The Program Integrity Specialist is responsible for assisting in the implementation of the USRAP Integrity and Compliance Guide and Internal Malfeasance Prevention and Mitigation Measures in the Nairobi Office. The Program Integrity Specialist leads fraud investigations, including assessing fraud allegations, conducting interviews, and writing investigation reports. 

Essential Duties: 

Compliance

• Facilitates fraud and malfeasance investigations in coordination with the RSC Director, Senior Compliance Coordinator, Program Integrity Manager, and Human Resource Manager as appropriate.
• Drafts fraud and malfeasance investigation and closure reports, ensuring that both CWS and donor reporting requirements are met.
• Monitors and tracks fraud reporting mechanisms on a daily basis.
• Monitors Fraud mailbox, and ensures timely responses to all fraud allegations.
• Oversees compliance with requirements as specified through the Cooperative Agreement, Integrity and Compliance Guide, and RSC Internal Malfeasance Prevention and Mitigation Measures.
• Supports the maintenance and revisions of Standard Operating Procedures (SOPs), independently and collaboratively, to ensure internal compliance with fraud and malfeasance mitigation guidelines and investigation/reporting requirements.
• Coordinates with sub-office management on development of new and innovative ways for fraud and malfeasance mitigation.
• Supports the preparation of quarterly and annual reports for the funder on matters of program integrity.
• Joins regular meetings and activities of the Fraud and Ethics Committee.
• Maintains a current knowledge of the USRAP.
• On occasion, travels independently to the main office, sub-offices, Field Processing or Cultural Orientation circuit ride locations to conduct Program Integrity monitoring and training field visits.

Data Management and Analysis

• Collaborates with Information Technology Point if Contact to assure internal IT controls are sufficient and surpass guidelines for the security of START and electronic data for the sub-office.

Representation

• Develops and maintains effective and independent relationships with CWS/RSC Africa USRAP partners and donors, including PRM, USCIS, IOM, UNHCR, and domestic Resettlement Agencies.
• Attends Quarterly Fraud Trend meetings as needed.
• Ensures partner communication from the unit is professional, timely and proactive.
• Represents organization policies and CWS RSC Africa values to staff.
• Ensures the workforce is professional when representing CWS RSC Africa to refugees, partners, the funder and colleagues.

Program Administration

• Provides guidance and acts as a resource to programmatic and administrative staff working on Program Integrity-related projects.
• Identifies any program related gaps at the sub-office and works to resolve them with sub-office management and Program Integrity Unit in Kenya.

This position also performs other duties that may be assigned by the Senior Compliance Coordinator and/or CWS RSC Africa Management to enhance the efficiency and efficacy of the operation.

Qualifications: 

Experience: 

• Five (5) years of paid work experience is required.
• One (1) year of US Refugee Admissions Program experience preferred.
• One (1) year of workplace investigation experience preferred but not required.

Skills: 

• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
• Excellent verbal and written communication skills.
• Strong analytical and problem solving skills.
• Working knowledge of START highly desirable. 
• Knowledge of the US Refugee Admissions Program highly desirable.
• Experience living and working overseas.

Education & Certifications: 

• Bachelor’s Degree in Criminology, Business Management or a related field or the equivalent combination of education, technical certifications or training, or four years of paid work experience in lieu of a Bachelor's Degree is required.
• Industry standard certifications preferred but not required, such as Certified Fraud Examiner (CFE) or Certified Protection Professional (CPP).

Abilities: 

• Supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures; 
• Maintain a high performance standard with attention to detail, completing tasks within set timeframes; 
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;  
• Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public; 
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;  
• Analyze and solve complex problems and make sound decisions;  
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;  
• Work independently and contribute to overall operations of RSC Africa;  
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).