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ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
Responsibilities:-
Knowledge And Skills
Qualifications:
Job Purpose/Mission
The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care Representative Interns help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and follow up issues with transversal teams, onboard new customers, conduct NPS/CSI Surveys; in summary develop relationships with customers by answering questions and concerns with speed and professionalism. The team is committed to providing timely and effective solutions to customer queries by providing first level support aimed at achieving excellent customer experience with all our products.
Responsibilities:
Knowledge And Skills
Qualifications:
Language(s):
Technology:
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