Jobs at Fireside Engineering Group

Qualifications

• Certificate/ Diploma in Telecommunications, Engineering or equivalent.
• Minimum 1 year experience in a similar role.
• Proficiency in Microsoft Office Suites and Google Suites.
• Effective communication skills in both oral and written.
• Project management certifications is an added advantage.

Key Responsibilities:

• Support Project manager in planning and executing project activities
• Coordinate with field teams, work schedules to ensure achievement of daily deliverables
• Prepare daily and weekly project reports.
• Ensure deliverables meet or exceed user expectations.
• Ensure project adherence to required QEHS standards.
• Track project progress and ensure client timelines and SLA are met.
• Communicate with clients, stakeholders and provide accurate updates and reports.
• Drive continuous improvement and operational efficiency initiatives.
• Maintain effective communication between clients and technical teams.
• Identify opportunities for service improvement and expansion.

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Qualifications

• Diploma/ Degree in Telecommunication, Fiber optics or related field.
• 2+ years of experience in a similar role.
• Strong understanding of fiber network concepts.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.

Key Responsibilities:

• Lead field teams in fibre installation, maintenance and fault restoration
• Installing and terminating fiber optic cables and other network equipment.
• Diagnose and resolve fibre network faults within agreed SLA.
• Ensure work is completed according to set technical and safety standards
• Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
• Work with Assistant technicians and submit job completion reports.
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.

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Responsible for supporting the installation, maintenance, testing, and repair of fibre optic networks and related telecommunications equipment. Requires a relevant qualification in telecommunications, fibre optics, electrical engineering, or a related field The role is based in Nairobi with duties performed on-site.

Qualifications

• Certificate/Diploma in Telecommunication, Fiber optics or related field.
• 1+ years of experience in a similar role.
• Basic understanding of fiber network concepts.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.

Key Responsibilities:

• Support lead technicians in fibre installation, maintenance and fault restoration.
• Assist with fibre preparation, splicing, testing and site activities.
• Installing and terminating fiber optic cables and other network equipment.
• Diagnose and resolve fibre network faults within agreed SLA.
• Ensure work is completed according to set technical and safety standards.
• Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
• Work with Assistant technicians and submit job completion reports.
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.

go to method of application »

NOC Coordinator at Fireside Group. Responsible for coordinating network operations, monitoring network performance, managing incidents, and ensuring timely resolution of connectivity and infrastructure issues. Requires a relevant qualification in information technology, telecommunications, networking, or a related field. The role is based in Nairobi with duties performed on-site.

Qualifications

• Diploma/ Bachelor’s Degree in Telecommunication, Electrical & Electronics, Engineering or related field.
• 2+ years of experience in a similar role.
• Strong understanding of fiber network and concepts.
• Excellent communication and customer service skills.
• Ability to multitask and maintain focus in a fast-paced environment.

Key Responsibilities:

• Lead NOC operations and coordinate dispatch activities.
• Ensure compliance with agreed SLA and escalation procedures.
• Track work orders and ensure timely updates from the field teams.
• Monitor incidents, faults, tickets and restoration timelines.
• Coordinate between NOC dispatch, field technicians and project management
• Ensure all tickets are closed within the approved MTTR
• Promptly escalate issues for intervention as expected.
• Provide regualr and high-quality updates to clients on the status of tickets, adhering to the agreed timelines.
• Ensure Service Level Agreements are maintained and exceeded through efficient ticket management.
• Prepare daily reports on all scopes achieved.
• Maintaining a good relationship and rapport with the clients.
• Ensure 100% compliance on EHS standards for the teams in regions being handled.
• Any other duty that may be assigned from time to time.