Jobs at One Acre

ABOUT THE ROLE

We are seeking for an experienced monitoring and evaluation/ research professional with exceptional data and analytical skills to design and manage rapid evaluation projects in Kenya.

RESPONSIBILITIES

• Management of the M&E team: You will manage both the M&E Field and Data Coordinator to ensure timely and accurate completion of M&E objectives while maintaining data quality and excellent research standards.
• Research Design: You will collaborate with different stakeholders, both from in-country departments and global OAF teams, to identify research objectives and draft survey tools to collect information for our annual impact analysis and other strategic queries.
• Data Quality: You will uphold and improve data quality standards to ensure our impact evaluation and strategic decisions to improve our program are based on accurate and up-to-date information.
• Analysis: You will conduct analysis of the collected data using the Statistical Software package Stata. You will produce and present findings of simple statistical analysis.
• Reporting: You will report to your manager. You are expected to report on your work in a clear and professional fashion.
• System development: You are expected to lead M&E system and process development, create a framework, and draft procedures for M&E project activities.
• Budget: You are expected to monitor expenses to prevent overspending and draft project budgets and an annual budget that allows the department to accomplish its project goals and departmental responsibilities.
• Other: Additional tasks as requested by manager.

CAREER GROWTH AND DEVELOPMENT

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's degree
• 1+ years practically completing analysis within Stata
• Intermediate to advanced training in Stata
• Experience with survey execution
• People management
• Knowledge of study design approaches

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ABOUT THE ROLE

Kenya Digital Channels and Product Specialist: you will oversee and manage the operations of client products and the development and improvements of self-service channels for farmers.

Past client products include farmer insurance, used by 600,000+ customers since 2018, and solar home system, used by 50,000+ customers. Our client self-service platforms are USSD, 2 way SMS, Chatbot, and Online platform, with over 3 million sessions each month and a budget of 500,000USD. 

You improve processes; coordinate with Business Operations departments and other One Acre Fund-Kenya teams; and manage staff within the Product and Channel unit to deliver excellent customer experiences. You will report directly to the Business Operations Product and Channel Lead.

RESPONSIBILITIES

• You will manage the portfolio of Digital Channels and Products at One Acre Fund
• You will directly manage the operational aspect of your work stream with 2 staff, a Client Products Coordinator and Digital Channels Coordinator

Operationally you will be expected to:

• Set up each of the Digital Channels (USSD, 2 Way SMS, Chatbots) to offer the best experience to our clients
• Monitor the performance of the channels against industry best standards and internal goals and service-level agreements
• Ensure you have first-hand information on client experience through field visits
• Work to improve our customers' experience
• Prepare reports and analysis for management and suggest recommendations
• Work with your manager to identify high impact technology, process or creative interventions
• Evaluate the impact against the cost
• Develop business cases for new workaround and investments for better performance and higher adoption.

CAREER GROWTH AND DEVELOPMENT

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's degree
• 2+ years of professional work experience, or successful entrepreneurial experience in client self-service channels i.e USSD, 2 way SMS, and Chatbot is required
• Advanced skills in Microsoft Excel and financial modeling
• Language: English & Kiswahili are required for this role

PREFERRED START DATE

Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.

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ABOUT THE ROLE

As One Acre Fund's Retail and Fleet Operations Associate in Kenya, you will directly manage transport operations, order processing and distribution to the 500,000+ farmers and 70+ Dukas that the Kenyan program serves, and your work will have a tremendous impact on our key mission of serving the small-holding farmer. You will report to the Logistics Senior Associate / Kenya Logistics Lead and will largely work with other departments including the Rural Retail, Field operations, Innovations Lab, and Business operations departments.

RESPONSIBILITIES

• Oversee the execution and operational excellence of all deliveries across the Kenya Program.
• Manage owned and subcontracted fleet of vehicles.
• Achieve key KPI's such as On-Time Delivery, Delivery Accuracy, and Delivery Cost per Revenue.
• Manage a team of ~30 logistics professionals comprising drivers and office staff.
• Build a network of 3rd party transport service providers.
• Make process changes aimed at improving efficiency and minimizing costs.
• Build a team culture that represents One Acre Fund values and creates a diverse, equitable and inclusive work environment.

CAREER GROWTH AND DEVELOPMENT

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 5+ years of strong work or successful entrepreneurial experience.
• Experience in supply chain, logistics, or other operational management.
• Excel skills (can maintain complex spreadsheets and functions).
• Experience setting strategic direction, managing projects from idea to implementation.
• Leadership experience at work or outside of work.
• Ability to build teams and work with colleagues from diverse backgrounds.
• Humility. We are looking for passionate professionals who combine good humor, patience, and an approach to service to join our growing family of leaders.
• Knowledge of Kaizen/ six sigma methodologies.
• A Bachelor's Degree in a related field.
• Language: English and Swahili required in Kenya.