Jobs at Orchid HR Outsourcing

ROLE OVERVIEW

The Field Sales Representative is an energetic and community-connected sales professional responsible for generating new business and growing revenue from small and medium-sized enterprises (SMEs), local retailers, traders, market vendors, start-up businesses, and community-based organisations. This individual thrives on the ground — knocking doors, building local relationships, and converting everyday business owners into loyal, repeat customers. They are the company\'s ambassador at the grassroots level, making packaging accessible and relevant to local enterprises of all sizes.

KEY DUTIES & RESPONSIBILITIES

• Territory Management & Prospecting
• Manage an assigned geographic territory and develop a structured plan to maximise coverage and penetration.
• Identify and prospect potential clients from SMEs, local retailers, food producers, hawkers, traders, and community businesses.
• Conduct daily field visits, cold calls, and walk-ins to generate new business leads.
• Build and maintain a live prospect database for the assigned territory.
• New Business Acquisition
• Convert prospects into first-time buyers through product demonstrations, sample presentations, and persuasive selling.
• Educate local clients on the benefits of professional packaging — from product protection to brand image improvement.
• Negotiate pricing and terms appropriate to the scale and budget of small businesses.
• Process new account applications and coordinate with the Sales Admin team to set up accounts.
• Client Relationship Building & Retention
• Maintain regular contact with existing local clients through scheduled visits and follow-up calls.
• Ensure client satisfaction and address any delivery, quality, or service concerns promptly.
• Upsell and cross-sell additional packaging products based on the client\'s evolving business needs.
• Collect feedback from local clients and relay it to the Sales Manager and production team.
• Consistently meet or exceed monthly sales targets and new account acquisition goals.
• Collect payment information and assist the finance team with debt follow-ups where applicable.
• Maintain an accurate and up-to-date record of all client interactions, orders, and visits using the CRM or field sales app.
• Market Intelligence
• Report on local market activities, competitor pricing, and emerging needs within the territory.
• Identify community events, local markets, or business clusters where the company could increase visibility.
• Distribute marketing materials, product catalogues, and samples during field visits.
• Participate in field sales meetings, team training sessions, and company sales initiatives.

EDUCATION REQUIREMENTS

• Minimum of a Diploma in Sales, Marketing, Business Administration, or a related field.
• A Bachelor's Degree is advantageous but not mandatory — demonstrable sales performance is the primary criterion.
• Completion of any short courses in sales techniques, customer handling, or communication is a bonus.
• A valid driver's licence and the ability to operate a vehicle for field visits is typically required.

CORE COMPETENCIES

• Outgoing, personable, and approachable — at ease building rapport with diverse individuals and communities.
• High energy and a self-starter attitude with the ability to work independently in the field without close supervision.
• Goal-driven and tenacious
• with a genuine passion for hitting and exceeding sales targets.
• Strong active listening skills — able to understand the unique needs of small business owners.
• Resilience and the ability to handle rejection positively and keep prospecting.
• Cultural awareness and sensitivity when engaging with diverse local communities and markets.
• Basic numerical literacy for discussing pricing, quantities, and order values.
• Reliability and time management — able to plan daily routes and maximise productive selling time.

TECHNICAL & PROFESSIONAL SKILLS

• Strong verbal communication and people skills in the local language(s) of the assigned territory.
• Basic proficiency in smartphone apps and field sales tools or CRM mobile platforms.
• Ability to deliver simple product demonstrations and explain packaging specifications clearly to lay audiences.
• Basic computer literacy — email, WhatsApp Business, and reporting tools.
• Familiarity with local business communities, trading areas, and retail environments.
• Ability to read a map, plan a daily route, and manage territory coverage efficiently.
• Experience selling physical products to small business owners or traders is highly advantageous.

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ROLE OVERVIEW

The Sales Administrator and Customer Success Specialist serves as the critical operational backbone of the sales department. This role bridges the gap between the sales team, production, logistics, and the customer — ensuring that every order is processed accurately, every client feels valued, and every delivery experience reinforces trust in the company. Beyond administrative excellence, this individual takes genuine ownership of client satisfaction, proactively resolving issues and building lasting relationships that support long-term retention and repeat business.

KEY DUTIES & RESPONSIBILITIES

• Order Processing & Management
• Accurately capture, process, and confirm all incoming customer orders on the ERP or order management system.
• Coordinate with production and logistics teams to ensure orders are manufactured and dispatched on schedule.
• Track order progress from placement through to delivery, proactively updating clients at every stage.
• Manage order amendments, cancellations, and special requirements with minimal disruption to workflow.
• Customer Success & Relationship Management
• Serve as the primary day-to-day point of contact for assigned customer accounts.
• Conduct regular customer check-ins to assess satisfaction levels and identify unmet needs.
• Proactively address potential service gaps before they escalate into complaints.
• Onboard new customers, guiding them through ordering processes and company procedures.
• Query & Complaint Resolution
• Manage and resolve customer queries, concerns, and complaints in a professional and timely manner.
• Liaise with production, quality control, and logistics to investigate and resolve order discrepancies.
• Document all complaint cases and maintain a resolution log to support continuous improvement.
• Sales Support & Documentation
• Prepare and issue quotations, pro forma invoices, delivery notes, and credit notes as required.
• Assist the sales team with preparation of proposals, presentations, and client reports.
• Maintain accurate and up-to-date records of customer accounts, contacts, pricing, and sales history.
• Generate weekly and monthly sales and order reports for the Sales Manager.
• Communication & Coordination
• Facilitate seamless communication between the sales team, production, dispatch, and finance departments.
• Manage scheduling of sales meetings, client visits, and product deliveries.
• Handle incoming calls and correspondence related to sales enquiries and order status.
• Monitor stock and packaging material availability in coordination with the procurement and production teams.
• Support the sales team in renewals, upselling opportunities, and contract management.
• Maintain the CRM system with accurate customer data, order notes, and communication history.
• Assist in preparing sales forecasts and reporting dashboards.

EDUCATION REQUIREMENTS

• Diploma or Bachelor\'s Degree in Business Administration, Sales Management, Customer Relations, or a related field.
• A qualification in supply chain, logistics, or operations is an added advantage.
• Relevant short courses in customer service excellence or sales administration are desirable.

CORE COMPETENCIES

• Exceptional organisational skills with a meticulous attention to detail.
• Strong customer-first mindset with a genuine passion for delivering excellent service.
• Effective communication skills
• both written and verbal — with the ability to communicate professionally across all levels.
• Ability to multitask and manage competing priorities without compromising quality.
• Problem-solving ability — able to identify issues, escalate appropriately, and drive resolution.
• Collaborative team player who works effectively across departments.
• High level of reliability, integrity, and accountability.
• Calm under pressure with the ability to manage high-volume order environments.

TECHNICAL & PROFESSIONAL SKILLS

• Proficiency in ERP systems and order management platforms (e.g., SAP, Sage, or similar).
• Intermediate to advanced skills in Microsoft Office (Excel, Word, Outlook).
• Experience with CRM tools (e.g., Salesforce, HubSpot, Zoho).
• Strong data entry skills with a focus on accuracy.
• Familiarity with invoicing, credit notes, and basic financial documentation.
• Understanding of the order-to-delivery cycle within a manufacturing environment is advantageous.
• Knowledge of packaging products and terminology is a bonus.

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ROLE OVERVIEW

The Sales Manager is the driving force behind the company\'s revenue generation and commercial growth. This individual is responsible for building, leading, and developing a high-performance sales team that captures new business, retains and grows existing accounts, and positions the company as the preferred packaging supplier in the market. The Sales Manager will set the strategic direction of the department, establish sales targets, design go-to-market plans, and foster a culture of accountability, excellence, and continuous improvement across the entire sales function.

KEY DUTIES & RESPONSIBILITIES

• Strategic Sales Planning & Execution
• Develop and implement a comprehensive annual sales strategy aligned with the company\'s revenue and growth objectives.
• Define sales targets, territory allocations, and key account priorities for the department.
• Continuously analyse market trends, competitor activities, and customer needs to refine strategy.
• Identify and pursue new market segments, verticals, and geographic territories.
• Team Leadership & Performance Management
• Recruit, onboard, and retain top sales talent across all sales roles within the department.
• Set individual and team performance targets and conduct regular performance reviews.
• Provide coaching, mentorship, and ongoing training to develop the team\'s skills and capabilities.
• Motivate and inspire the team through incentive programmes, recognition, and clear career pathways.
• Business Development & Client Acquisition
• Lead from the front by personally engaging with high-value prospects, strategic partners, and key stakeholders.
• Cultivate and maintain relationships with C-suite decision-makers at major corporate clients.
• Oversee bid and tender processes for large commercial contracts.
• Represent the company at industry events, trade shows, and networking forums.
• Sales Pipeline & Forecasting
• Maintain an accurate and up-to-date sales pipeline, ensuring visibility across all stages.
• Produce regular sales forecasts, performance reports, and variance analyses for senior management.
• Use CRM tools to track deal progress and team activity levels.
• Cross-Functional Collaboration
• Work closely with production, logistics, and finance teams to ensure sales commitments are deliverable and profitable.
• Collaborate with marketing on campaigns, lead generation, and brand positioning.
• Align pricing strategies with the finance team and ensure healthy margin management.
• Set, monitor, and enforce pricing guidelines, credit terms, and discount structures.
• Handle escalated client complaints or commercial disputes with professionalism and urgency.
• Prepare and present the department\'s budget, ensuring cost-effective sales operations.

EDUCATION REQUIREMENTS

• Bachelor\'s Degree in Business Administration, Marketing, Commerce, or a related field (required).
• A postgraduate qualification such as an MBA or equivalent is a strong advantage.
• Relevant professional certifications in Sales Leadership, Strategic Management, or similar are desirable.
• Continuous professional development through industry courses and workshops is expected.

CORE COMPETENCIES

• Leadership & Team Development
• Proven ability to lead, inspire, and develop high-performing sales teams.
• Strategic & Commercial Thinking
• Ability to translate business goals into actionable sales strategies with measurable outcomes.
• Relationship Management
• Exceptional ability to build and sustain long-term relationships with clients at all levels.
• Strong negotiation and persuasion skills with a track record of closing large, complex deals.
• Analytical mindset with the ability to interpret sales data and make informed, evidence-based decisions.
• Resilience and adaptability in a fast-paced, target-driven environment.
• High emotional intelligence with excellent interpersonal and communication skills.
• Entrepreneurial spirit with a relentless focus on growth and results.

TECHNICAL & PROFESSIONAL SKILLS

• Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar).
• Strong command of Microsoft Office Suite, especially Excel and PowerPoint.
• Financial acumen including P&L understanding, budgeting, and margin management.
• Excellent written and verbal communication and presentation skills.
• Experience in the packaging, FMCG, manufacturing, or print industry is highly advantageous.
• Knowledge of packaging materials, printing processes, and production lead times is an added advantage.
• Data analysis and sales reporting skills.

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Job Summary
We are seeking a Machine Operator Trainee to join our production team. The role is suited for candidates with technical training who are interested in building practical experience in a manufacturing environment. The successful candidate will be trained to assist in operating production machinery used in the manufacture of packaging materials.

Key Responsibilities

• Learn the basic of the production cycle.
• Load raw materials into machines and remove finished products.
• Follow SOPs of production and the company. 
• Shadow the operator and learn from them.
• Maintain cleanliness and organization of the production area.
• Follow all safety procedures and production guidelines.

Requirements

• TVET certificate or diploma in Mechanical, Electrical, Production Technology, or a related technical field.
• 0–2 years of relevant experience in a manufacturing or production environment.
• Willingness to learn and follow technical instructions.
• Ability to work effectively in a team environment.
• Reliable, attentive, and safety conscious.