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  • Posted: May 22, 2024
    Deadline: Not specified
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    We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. ...
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    Trade Development Representative

    Mission Statement for the Role:

    Recruit and develop a highly efficient commission-only sales agents team to meet the business objectives of the organisation.

    Overall Responsibility:

    Recruit, engage, activate and generate revenue from commission-only sales agents. Leverage business by activating and improving commission-only agent productivity.

    Financial:

    Responsible for hitting a target of 673 new installations within the first 12 months of joining, by adhering to the prescribed sales process laid by Poa Internet.

    People:

    Responsible for recruiting a team of 59 commission-only sales agents in the first 12 months from the joining date.

    Location:

    • Nairobi East  (Jogoo Road, Umoja, Kayole and its environs)
    • Nairobi West (Kibera, Kawangware, Kinoo  and its environs)

    Key SMART Results for A-Player

    Recruit a team of new sales agents within the first 12 months from date of joining, target breakdown as follows: 

    • First 3 months: 18 New Sales Agents
    • 4 to 6 months: 15 New Sales Agents
    • 7 to 9 months: 14 New Sales Agents
    • 10 to 12 months: 12 New Sales Agents

    Ensure there are active sales agents at any given month, definition of active sales agent is at least 1 install per agent per month, target breakdown as follows:

    • First 3 months: 24 Active Sales Agents
    • 4 to 6 months: 49 Active Sales Agents
    • 7 to 9 months: 69 Active Sales Agents
    • 10 to 12 months: 84 Active Sales Agents

     Responsible to meet monthly sales targets through active sales agents under your supervision, breakdown as follows:

    • First 3 months : 74 Sales
    • 4 to 6 months: 145 Sales
    • 7 to 9 months: 205 Sales
    • 10 to 12 months: 249 Sales

    Ensure all physical outlets have point of sale material in place at all times and are regularly reviewed for 100% compliance by Marketing or Centre Of Excellence Team from Poa Internet - Monthly.

    Level of Management Experience Required (Mandatory & Nice to Have)

    Mid supervisory level management with not less than 3 years of sales experience, 1 yr of which should have been leading sales team of not less than 5 people.

    Department stage of development where this role sits

    Scaling.

    Key Competencies Criticality (H, M, L)

    • History of recruiting and managing exceptional high performing commission only sales agents while delivering results including retail agents/dealers, foot soldiers and centre of influence people - H
    • Proven track record of exceeding the sales budgets by leading a commission only model - H
    • Must have worked full time in field, demonstrating / observing sales processes for efficiencies - H
    • Should be adaptable, open to learning, and able to adjust strategies to meet changing customer needs and market conditions - M
    • Good knowledge of agency sales model and must demonstrate understanding of how to manage, motivate and drive performance through agents and indirect channels - H
    • Staying informed about industry trends, competitors, and the latest advancements in home internet space in Kenya - M
    • Should be able to manage the entire sales process efficiently, from initial contact to post-sale referral leads for sales Agents - M

    Mandatory Criteria if Any with no exceptions to hire:

    • Must have led a team of Commission Sales Agents and delivered high sales numbers.
    • Must have demonstrated training and development opportunities to help agents improve their sales skills. This includes product knowledge training, sales techniques, and objection handling.
    • Must possess good analytical skills: Analyzing sales data, trends, and performance metrics is important. Must have used this data to make informed decisions and optimize sales strategies.

    go to method of application »

    Software Engineer Trainee

    Mission Statement for the Role:

    • To participate in deploying new equipment, technologies, software and systems, within the innovation projects that Poa Labs will run.
    • To support the Project and Product management team, and work together with the Engineering team to achieve the goals set out for each project.
    • To be inquisitive, proactive, questioning, participative, and think out of the box.

    Overall Responsibility:

    The role has the responsibility to develop software systems, microservices, tools, scripts, and Android apps. Document the use of frameworks and libraries. Document the existing and newly created code base. Implementing agreed upon Software Quality Assurance Standards & development/staging/production workflows using GitHub.

    Key SMART Results for A-Player - Target, Year 1(2024)

    • Document existing software systems (Icon), to be consumed by both tech and non-tech staff, following agreed-upon standards and tools - Q3
    • Assist software Engineers in implementing the road-map for internal software development, and the workflow using GitHub to support multiple developers in development, testing, staging, and production environments - Ongoing
    • Assist software Engineers in implementing approved change requests in a timely manner, ensuring proper documentation and alignment to agreed upon software quality - Ongoing
    • Assist software Engineers in implementing Data Warehouse Pipelines incorporating all Poa Software ecosystems into a Data lake /Data Mart - Q4
    • Assist software Engineers in successful migration (Go live) of the current OSS/BSS platform from Admin v2 to Adminv3 by June 2024 - Q2

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Preparing for Scale 

    Core energy required for this position (e.g. Sirdar Profile Type)

    Catalyst / Champion

    Key Competencies - Criticality (H,M,L)

    • Ability to specify, develop, test, and bring software systems into production - H
    • Basic knowledge of software development using Python, PHP + HTML/CSS/JS native code - H
    • Basic Understanding of network systems, IP stack, and communication protocols at Layer 2 and Layer 3 - L
    • Basic knowledge of databases (MySQL / SQLite/Redis) and related concepts e.g Data Modelling, SQL, Database optimization, ETL process - H
    • Demonstrated ability to quickly learn new technologies and concepts and apply them in your day to day problem solving activities - M

    Mandatory Criteria with no exceptions to hire

    • Must be alligned with similar Values and DNA to Poa to ensure cultural alignment

    go to method of application »

    Community Representative - Kisumu

    Mission Statement for the Role:

    To develop, engage with and maintain all aspects of the communities we serve, from developing relationships in each location to maximizing sales opportunities, minimizing network infrastructure costs, and creating Impact in all areas we serve.

    Overall Responsibility:

    This position is responsible for implementing market expansion strategies as well as building and sustaining key relationships with a wide variety of internal and external stakeholders including key state officers, local government officials, community leaders, organized community group members, customers and potential tower hosting building owners including their caretakers. The role’s goal is to ensure that all building contracting activities are done as per process and early enough to support tower, MTU, Uko poa! service and other network works for a smooth and efficient network launch.

    People:

    No direct reports, managing community relationships is paramount

    Financial:

    • Lowest overall costs of network infrastructure per network distribution point.
    • Lowest cost of school acquisition
    • Lowest cost poa! street location acquisition
    • All landlord payments are on time, with 100% uptime

    Key SMART Results for A-Player Success

    • Ensure a final "Go/No Go" market assessment in any new areas to ensure all desktop, technical and research-based analysis is complemented with on-the-ground validation - Q4 2024
    • Understand and communicate the “informal community dynamics” by getting deep into each community and their leaders and understanding the challenges and opportunities for Poa! - Q4 2024
    • Ensure the lowest cost per tower commercial deals for all deployments of the network by negotiating within the constraints set by the company to ensure the best value commercial deals for the business at all times both on the supplier and customer side - Q4 2024
    • Accurate and daily periodic performance reporting of network expansion activities including findings and insights that shape expansion strategies - Q4 2024
    • Ensure that all major sambazas in a community are identified and known in person and have had documented conversations with all about the wholesale provision of capacity to them - Q4 2024
    • Identify strategic high traffic areas and contract businesses in the areas for Street Wi-Fi service - Q4 2024
    • Ensure successful negotiation (within the constraints set by the company), acquisition, and contracting of a minimum of 60 buildings per month in your assigned network for success - Q4 2024
    • Achieve zero conflicts and misunderstanding with the communities we serve and other third parties by ensuring 100% compliance to the written down community engagement processes and procedures - Q4 2024
    • Identify community group provision of services (e.g. free internet to Schools) in place with the relevant parties - Q4 2024
    • Ensure poa! has a number of community organizations in place and installed with poa! services as directed by the Head of Sales - Q4 2024
    • Play a lead role in identifying strategic high footfall areas for Street Wi-Fi service- Q4 2024
    • Achieve zero network downtime as a result of community-related reasons, e.g. building running out of tokens for power - Q4 2024
    • Work collaboratively in events, monitoring and building relationships with community stakeholders and influencers within the assigned network - Q4 2024

    Level of management experience required (Mandatory & Nice to Have)

    A minimum of 2 years experience working in low-income communities, preferably on community projects and field sales assignments.

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Preparing for scale-up

    Key Competencies

    • Ability to work independently, prioritize tasks, and manage time effectively - H
    • Poa attitude -Has Poa! values all over them - H
    • Be a self-starter capable of taking on a role with minimal supervision and guidance and delivering them to a successful conclusion - H
    • Excellent negotiation skills - H
    • Knowledgeable in how local authority, government, and communities run their affairs with an appreciation of minimum legal requirements affecting relationships of the role - H
    • Exceptional interpersonal skills with the ability to own and manage both internal and external communication - H

    Mandatory Criteria (with no exceptions to hire)

    • Must have worked in the fast-growing tech services sector with not less than 2 years experience in market expansion and community-related work - new market acquisition, market analysis, and research.
    • Must have a minimum of a college diploma in academic qualifications.
    • Must have fieldwork experience in operating with informal communities.

    Method of Application

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