Jobs at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Billing Engineering Tech Lead,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. 

RESPONSIBILITIES

Overall, the product development engineer will be charged with:

• Participation  in Product development life cycle activities.
• Configuration of new products and services
• Reviews and contribution to the test cases, based on the services in scope. 
• Execution of SITs and supporting the UATS of new products & services
• Ensuring quality and accuracy and that all customer related issues have been addressed.
• Deep understanding of customer operations. 
• Passion to work with the team members
• Automation of processes.

QUALIFICATIONS

• A degree in IT, computer science, Telecommunication or Electrical Engineering
• 3 years working as an engineer in a telecommunications environment (vendor or operator)
• Strong Linux/Unix skills, 
• Strong database skills
• Strong analytical and problem solving abilities.
• Excellent verbal and written communication skills.
• Team player.
• Organized and detail oriented.

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JOB DESCRIPTION

Reporting to the Senior Manager - Access Network Planning & Design, the role holder is responsible for the Design, plan and optimization of the wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency coordination and parameter definition.

He/She will be required to formulate radio access design guidelines, forecasting and strategies as per Safaricom planning guidelines. 

RESPONSIBILITIES

• Design: Design, Plans and optimization of wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency planning, parameter definition and ancillary equipment. Timely and accurate release of nominal, redesigns and integration parameters. Participate in MSVs, SAVs and IBS survey visits;
• Frequency Retunes: Continuously review the frequency/PSC/PCI plan to accommodate new sites and ensure overall reduction in interference levels.
• Network Performance Monitoring: Continuously monitor new sites quality KPIs through performance monitoring and drive test analysis. Trigger corrective optimization plans and manage to completion. Analyze traffic trends, Resource utilization, redistribute capacity and optimize resources to guarantee quality.
• New Features: Performs development, testing, and validation of RF (HW &SW) feature plan proposals. Provides input in defining implementation guidelines for approved new features and technologies. Coordinate trial testing for new features.
• Site database update and parameter standardization: Site database update and Standardization of all RAN Database. Maintain standards configuration rules on all radio database parameters
• Customer Complaints: Prioritize and attend to coverage related customer complaints and provide a solution /recommendation with the agreed time frame. Identify and forestall potential complaint areas.
• Processes and Coaching: Participate in developing internal process used for radio network design and Optimization. Collaborates with legal, SLT and CA to ensure regulatory compliance; Support other business units on technical evaluation of RF solutions on existing and emerging technology plans and strategies
• Innovation: Continuously researching and engaging key stake holders on new technologies, processes to enhance network. Engages Vendors and Strategy team on hardware and software roadmaps and new RF technologies;

QUALIFICATIONS

• Degree in Electrical, Electronics, Telecommunication Engineering, computer science, IT  or any technical related field
• Excellent analytical skills and attention to details, Communication and interpersonal skills, Excellent trouble shooting and problem-solving skills
• 5 years’ experience in telecommunication with hands–on experience in Radio Network planning.
• Practical knowledge on use of radio planning tools and capacity planning tools, MySQL, M2000, NetAct, Advanced Excel,  Erlang-B etc.
• Experience in process automation and database audits interfacing with planning tools.
• SQL database queries and scripting for data manipulation, GIS and crowd source analytics is an added advantage.
• Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
• Practical knowledge of all RATs and interoperability is must.
• Thorough knowledge in traffic modeling, coverage and capacity forecasting& management. 
• Knowledge of Core access planning, Paging and LAC dimensioning.

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JOB DESCRIPTION

Reporting to the Manager – Operation Support Systems (OSS), Planning and Automation, the position holder will be responsible for designing, developing, and maintaining web based applications. The responsibility will collaborate with a multidisciplinary team to create applications that provide a seamless user experience.

RESPONSIBILITIES

• Will be responsible for developing and maintaining both front-end and back-end
• Collaborate with cross-functional teams to design, develop, and maintain high-quality applications.
• Integrate with backend services and RESTful APIs.
• Write clean and modular code following best practices.
• Use secure development approach and ensure any new vulnerabilities identified within OSS systems are fixed.
• Identify and fix bugs and performance bottlenecks.
• Conduct code reviews and ensure code quality.
• Should be up to-date with the latest frameworks.
• Retire legacy systems and drive usage of newly developed systems.
• Ensure all new systems meet Safaricom standards.
• Translate complex technical and functional requirements into detailed designs.

QUALIFICATIONS

• Degree or diploma in Computer Science/Telecom engineering /electrical& electronics engineering/IT
• Minimum of 2 years working experience in a busy heterogeneous IT environment. Working experience in the telecommunication industry is an added advantage.
• Working knowledge in Agile delivery methodology
• In-depth working knowledge with front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (e.g., React, Angular, etc). 
• Proficiency in back-end languages like Java, or Node.js
• Experience with web frameworks (e.g., Spring, Django, etc)
• Experience with RESTful APIs and third-party libraries.
• Version control using Git.
• Experience using continuous integration/ continuous deployment pipelines
• Problem-solving skills and the ability to optimize performance.
• Should demonstrate proficiency in Data Cleaning, Data analytical and presentation skills.
• Knowledge of working with scripting languages e.g. python
• Knowledge of visualization tools e.g. PowerBI, Tableu, Qlik Sense, etc.
• Microservices architecture
• Working knowledge of SQL and NoSQL open-source database management systems with strength in PostgreSQL and Maria DB.
• Experience in Robotics Process Automation is an added advantage.
• Mobile programming language like Kotlin, Swift and Java is an added advantage. 

Professional Skills

• Strong interpersonal skills including work ethics, Collaboration, Time management, etc
• Strong analytical, problem-solving, and decision-making capabilities