Jobs at Safaricom Kenya

Responsibilities

Performance Measurement & Review

• Lead the end to end performance management rhythm, ensuring timely, accurate, and actionable analysis that enables the Tribe to track progress against strategic objectives.
• Facilitate monthly, weekly, and ad hoc performance reviews, presenting diagnostics, insights, and implications that inform strategic and operational decision making.
• Identify performance gaps early and provide scenario based recommendations to mitigate risks or accelerate opportunities.
• Develop and refine KPI frameworks to ensure consistent measurement across products, segments, and channels.
• Partner with Tribe Leads to embed data driven performance rituals, ensuring insights translate into concrete interventions and follow-up actions.
• Performance Reporting & Insights
• Deliver accurate, high impact dashboards and reporting suites that provide a single source of truth for revenue, customer, usage, and campaign performance.
• Transform raw data into clear commercial stories through trend analysis, segmentation insights, and diagnostic deep dives.
• Continuously improve reporting automation, structure, and visualization to enhance decision readiness for business stakeholders.
• Produce insight briefs and rapid response analyses to support emerging business questions or shifts in commercial priorities.
• Validate KPIs and definitions across squads to ensure consistency, accuracy, and cross functional alignment.

Business Analysis & Trend Monitoring

• Proactively identify emerging consumer trends, behavioural shifts, category risks, and competitive signals through continuous monitoring of internal and external data.
• Conduct deep dive analytics to uncover root causes of performance movements (e.g., ARPU, churn, conversion).
• Produce weekly insight packs summarizing opportunities, risks, and recommended actions for the Consumer Business leadership.
• Support proposition, pricing, and GTM teams with demand sizing, elasticity analysis, and market modelling.
• Maintain a forward looking analytical perspective to inform medium and long term capability planning.

Stakeholder Engagement & Agile Collaboration

• Actively participate in daily stand ups and agile ceremonies, ensuring data and insights inform tactical pivots and squad priorities.
• Work closely with Tribe Leads to curate high-relevance analytics, ensuring they have the right data at the right time.
• Manage an agile backlog of analytical requests, balancing rapid-response needs with deep analytical work for strategic topics.
• Translate stakeholder needs into structured analytical problems and deliver solutions that drive action.
• Foster strong working relationships across CVM, Product, Digital, Finance, Regions, and CX to ensure integrated decision making.

Financial Modelling & P&L Management

• Partner with Finance to design allocation models that accurately represent direct expenses and segment-level P&L up to trading contribution.
• Own the monthly Consumer P&L narrative, translating variances into operational actions and strategic trade-offs for leadership.
• Validate financial assumptions behind new features, propositions, and offers to ensure accuracy before build and launch.
• Conduct scenario modelling and sensitivity analysis to support business cases and commercial decisions.
• Provide financial foresight by linking consumer behaviour patterns to revenue outlook and profitability metrics.

Data Management & Governance

• Lead the design of automated, standardized, and self service reporting solutions that reduce manual effort and improve data accessibility.
• Own the full analytical lifecycle—from requirements gathering, data extraction, wrangling, and validation to final insight delivery.
• Ensure data accuracy and consistency by coordinating data collection across multiple products, segments, and channels.
• Uphold data governance by adhering to approved metadata standards, definitions, and lineage practices.
• Flag and address data anomalies, gaps, or inconsistencies before they influence decision-making.

Customer Delight

• Deliver fast, accurate, and value adding responses to internal stakeholders, ensuring high satisfaction and trust.
• Clearly define and communicate SLAs and ensure adherence to agreed turnaround times.
• Collect stakeholder feedback regularly and incorporate it into continuous improvement efforts.
• Participate in cross functional initiatives to enhance internal customer experience and streamline decision processes.
• Anticipate stakeholder needs by proactively providing relevant insights before formal requests arise.

Processes & Procedures

• Document analytics processes, reporting workflows, and quality standards in line with ISO and internal compliance requirements.
• Identify cross functional process dependencies and proactively align teams to eliminate bottlenecks and duplication.
• Drive process automation, workflow simplification, and adoption of modern visualization practices to achieve Digital Maturity Index 4.0.
• Regularly review processes to identify operational inefficiencies and recommend improvements.
• Ensure analytical outputs and processes comply with governance, audit, and data privacy guidelines.

Health & Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• At least 3 - 6 years of progressive experience in data analytics, BI, commercial performance analytics, financial analysis, or decision support roles within telecom, digital, FMCG, financial services, or similarly data rich environments.
• Bachelor’s degree in Statistics, Data Science, Mathematics, Computer Science, Economics, Actuarial Science, Engineering, Finance, or Business Analytics or related field or equivalent qualification(s) from a recognized institution of higher learning.
• Postgraduate qualification (e.g., Master’s in Data Analytics, Applied Statistics, Finance, Economics, or Business Administration) is a strong advantage.
• Experience working within agile delivery models, including tribes, squads, backlog management, sprint planning, and
• cross functional collaboration, is highly desirable.
• Advanced proficiency in modern BI and analytics tools such as Power BI, Tableau, Qlik Sense, and strong working knowledge of SQL, Python, R, or equivalent data manipulation languages.
• Demonstrated capability in data mining, KPI modelling, dashboard design, data storytelling, and insight visualization, with high attention to detail and quality.
• Practical understanding of International Financial Reporting Standards (IFRS) and financial structures to accurately interpret P&L, revenue drivers, variance analyses, and commercial performance reports.
• Strong ability to translate management reports into actionable insights, communicate findings clearly, and engage business leaders with evidence based recommendations.
• Proven ability to work under pressure, manage multiple priorities simultaneously, and meet strict analytical and reporting deadlines in fast paced environments.
• Strong stakeholder engagement skills, with the ability to collaborate effectively across Commercial, Finance, Product, Digital, and BI/Data Engineering functions.
• High standards of integrity, professionalism, and data governance awareness, including adherence to data privacy, accuracy, and security requirements.

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Responsibilities

• Develop and maintain effective customer onboarding due diligence program, watch list screening, transaction monitoring, training and suspicious activity reporting programs.
• Ensure that the subscriber network is compliant with applicable legislation governing subscriber registration.
• Ensure that agent, staff and partner due diligence is in compliance with the AML Regulations.
• Ensure the business has the appropriate level of controls to meet AML, CTF and CPF group policies as well as local and international regulatory AML requirements.
• Maintain an effective AML training program across the organization.
• Maintain a detailed knowledge of current AML regulations, legislation requirements, as well as future developments within the AML, CTF and CPF space and update Safaricom’s internal AML policies and procedures as appropriate.
• Develop and correlate insights on current and emerging AML, CTF and CPF trends and derive critical information to aid in decision making and performance benchmarks for internal controls.
• Active participation in AML, CTF and CPF reviews and other AML, CTF and CPF monitoring initiatives.
• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Assess the effectiveness of the AML/CTF/CPF control procedures and recommend improvement opportunities.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage AML/CFT/CPF risks.
• Health & Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

• Bachelor’s degree or its equivalent in Law, IT, business or related field.
• Good knowledge of payment products, services and operations.
• Knowledge of money laundering techniques and regulations.
• ACAMs or other industry leading certification.
• At least 2 years’ experience in AML, Compliance, Fraud or Risk Management function.
• Demonstrable analytical skills and Experience in working with Server Query Language (SQL) and analyzing large volumes of data.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.
• Results oriented, effective communicator and a team player eager to learn and share experiences.

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Responsibilities

• Risk Analysis, and Audit
• Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
• Able to develop workflows for new and existing data.
• Highly proficient in data analysis using multiple toolsets.
• Can develop audience specific insights using presentation tools
• Can develop standard monitoring reports to monitor KPI performance
• Can engage internal and external partners to review and present insights
• Forensic reviews and Investigations
• Able to conduct and manage fraud investigations of cases assigned.
• Able to identify links between objects, events, people and location using link analysis methods to develop evidence flow.
• Able to prepare planned and Adhoc reports on insights arising out of investigations done.
• Able to represent Safaricom before court on fraud related matters.
• Can propose recommendations to improve control weaknesses identified during investigations.
• Understands and utilizes Chain of custody principles while handling evidence
• Able to conduct forensic acquisition and storage of electronic evidence from electronic devices.
• Able to conduct analysis and reporting of electronic evidence.
• Can report to law enforcement agencies, cases of staff engaged in Fraud against customers and/or Safaricom.
• Able to engage and guide law enforcement agencies with relevant legally acceptable information to apprehend and prosecute suspects.
• Able to create and maintain a robust and risk-based intelligence-gathering network in all areas of business.
• Data analytics and Mining
• Able to query/mine data from different sources using different scripting tools e.g. SQL, Python etc.
• Able to develop workflows for new and existing data
• Uses a variety of analytical tools to give insights and derive trends for given fraud scenarios
• Ability to carry out second level analysis on emerging fraud trends
• Highly proficient in data analysis using multiple toolsets.
• Can develop audience specific insights using presentation tools
• Can develop standard monitoring reports to monitor KPI performance
• Can engage internal and external partners to review and present insights.
• Automation, reporting and tooling
• Understanding of fraud risk landscape for GSM/MPESA frauds
• Specialized fraud risk knowledge in one specific business area
• Ability to engage different stakeholders required in automation journey
• Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports
• Ability to design practical automated solutions.
• Health & Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

• Minimum education qualifications required - Bachelor's degree in a Business or Computing related discipline
• Good working knowledge of Agile methodology ways of working.
• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
• Certification in Digital forensics and/or incident response will be an added advantage.
• Proven hands on fraud investigations experience in a financial environment for a minimum period of 2 years.
• Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
• Good knowledge of GSM network business models and processes.
• A conceptual thinker able to work independently.
• Good communication skills - written and verbal - to succinctly present findings and communicate with a variety business partners;